Acessibilidade e ADA AODA WCAG

Why We Have Exiled the "Isonomy" App

We recently made the decision to remove the Isonomy accessibility widget from our storefront. We believe our customers deserve to know why:

A Principled Stand:
This app was originally a free tool designed to help disabled individuals and protect small store owners. Following a recent buyout, the "spirit of service" was traded for a pay-to-play scheme. Documentation that was once public is now gate-kept behind forced sales meetings and Calendly invites.

Predatory Pricing & Ghost Users:
The pricing model shifted overnight from free to a monthly fee plus nearly a dollar per user. We immediately noticed impossible spikes in "widget users"—claiming 700 people were using the tool during periods where our site traffic didn't even come close to those numbers. We refuse to participate in a system that appears to inflate data to justify exploitative billing.

Broken Development:
Despite marketing "new features" like custom triggers, the software is fundamentally flawed. Even when setting a custom trigger, the original icon remains un-hidable—rendering the customization useless. We believe this reflects a move toward incompetent, outsourced development driven by executive greed rather than user experience.

Privacy & Ethics:
We suspect these "Free ADA Audits" and tracking widgets may serve as fronts to monitor sites for non-compliance, potentially creating a database for future litigation. We will not allow our site to be a part of that ecosystem.

WAR for the ADA:
We are choosing human connection over predatory code. We can see right through these tactics, and we choose to exile them from our business.

Great app for improving store accessibility. Easy to set up, works smoothly, and adds useful features without slowing down the site. Highly recommended!

Isonomy made it incredibly easy to improve accessibility on our Shopify store. The installation was quick, and the app started fixing accessibility issues right away. We especially like that it works at the code level instead of just adding an overlay.