iThink Logistics

We have been working with IThink Logistics for our D2C brand, and the experience has been very smooth and reliable. Their platform is user-friendly, order processing is efficient, and the support team is always responsive and helpful. Deliveries are timely, and they handle shipments professionally. Overall, a great logistics partner for scaling D2C operations.

We have experienced excellent customer support from the iThink Logistics team, backed by a strong backend that ensures timely order dispatches. Their responsiveness in resolving courier-related issues is commendable, with quick turnaround times that are critical for any e-commerce business.

What truly stands out is their flexibility and customer-first approach. They go above and beyond to resolve logistics challenges and ensure timely closure of critical tickets, which plays a vital role in maintaining seamless operations.

A special mention to Vaishali and Vishal, who manage our account. Vaishali has been extremely prompt and responsive, while both have consistently demonstrated a strong commitment to customer satisfaction. Even during challenging discussions, their focus has always remained on improving the overall experience.

Having been associated with Shiprocket for nearly a decade, we faced persistent challenges such as lack of support and delayed responses, even at senior levels. Transitioning to iThink Logistics last year has been one of our best business decisions.

We highly recommend iThink Logistics to growing e-commerce startups. In a market with limited professional aggregators offering personalized service, they truly stand out as a growth partner.

Wishing the team continued success—keep up the great work!

NO.1 Logistics Partner In The Ecommerce Industries.
Excellent Customer Support.
Very Helpful Team, On Time Support.
Highly Recommended I Think Logistics To Any New Growing Start Up Ecommerce Platform Becasue No Extra And Fake Charges Of Any Kind Is Deducted.
Special Thanks To Priyanka Mam,Mayuri Mam And Pragati Mam From I Think Have Been Extremely Helpful.
The only request from our side is that Currently our firm is facing high RTO rating So could you please try to maintain this thing It would be great.
All the other services are okay without any doubt
Thank you

we had a great experience with this third-party logistics service. Their escalation team is extremely responsive and helpful. Whenever there’s an issue or concern, they respond quickly and resolve the problem efficiently.

What stands out the most is their parcel delivery process, which is smooth and timely. Delivery times are consistently accurate, and parcels are always delivered within the expected timeframe, which is crucial for any business.

I would definitely recommend their services, especially if you need a fast and reliable delivery system!

I’m honestly really happy with the I think logistics service. The team was super responsive, polite, and genuinely helpful from start to finish. They kept me in the loop the whole time and answered my questions quickly without any hassle. My delivery arrived right on time and in perfect condition, which made everything completely stress-free. You can tell they actually care about their customers. I’d definitely use them again and recommend them to others

Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Team has helped us to get more benefits at a reasonable rate and are open to connect us with 3rd party vendors

Team is very flexible and go out of the way to solve customer logistics grievances and timely closure to imp tickets which are very critical to e commerce business

I highly recommed I Think Logistics to any new growing start up e commerce platform because there very few professional aggrigators in market like them who give personalised services and help in the growth of start ups which is very important

I wish them very good luck and keep up the good work

We’ve been associated with this logistics since 2024 and have had a good experience so far. The platform is easy to use, integrations work well with Shopify, and order processing has been reliable also Our POC Arina is helpful and responsive. It has definitely simplified our logistics operations.

We’ve been using iThink Logistics for the past three years for our D2C brand, IYKA, and the experience has been excellent. Their service has been reliable and consistent throughout. A special mention to our dedicated service agent, Mr. Sujith, who has been doing a wonderful job—his support, responsiveness, and assistance make day-to-day operations much smoother.

The dashboard is simple, intuitive, and easy to learn, which makes staff training quick and efficient. COD settlements have always been timely, with no issues so far. Overall, iThink Logistics has been a dependable logistics partner for our brand, and we’re happy to continue working with them.

"Moving to iThink Logistics was one of the best decisions for our operations. The integration with our Shopify store was seamless—orders sync automatically, and generating labels takes just a few clicks.

AFTER SWITCHING TO "I THINK" OUR EXPERIENCE IS WOW . AND WE REGRET THAT WE SHOULD HAVE SWITCHED EARLIER BUT NEVER LATE IS BETTER .

THEIR CUSTOMER SERVICE IS EXCELLENT MS DIANNA RATHOD IS ALWAYS THERE TO HELP US IN ANY QUERY. SHE IS RESPONSIVE AND PROACTIVE IN RESOLVING ISSUES

COD REMITTANCE IS ON TIME . DELIVERIES IS ON TIME WITH ACCURATE TIME SHOWING TO CUSTOMERS. WEIGHT RELATED DISCRIPENCY QUERIES ISSUES SOLVED ON TIME.

OUR EXPERIENCE HERE IS FAR BETTER COMPARED TO SHIPROCKET SHIPEASE

OVERALL A GREAT EXPERIENCE HIGHLY RECOMMENDED