iThink Logistics

I have been using it for many times in Hello but now the service is the worst

So do check once before using and one more thing if you like 35% to 40% RTO chargeable then use it as it gives double return in RTO category.

And if you don't want to hear too many excuses in giving refund because of lost parcel then you can definitely go with this otherwise use some other

And don't join with it, after missing the parcel, they will tell you any technical excuse and tell you that it is your fault.

Pre-paid parcels will also be returned. If you send parcels to many places, your customer will have to go 10 KM away to pick them up.

And those people will not do door step delivery and the special thing is that these people will not tell you beforehand otherwise your parcel will be returned and you will have to pay for it as well.

Even when some shipping company does not deliver on any pincode, these people will take the parcel and will do RTO and will keep taking money from you.

When a company pick up your parcel and your parcel will remain at its where house for 10 days, will not start shipping.

Specially after 3 days it is not their responsibility for your parcel to get lost and show the delivery but customer didn't get it for whatever reason it is your responsibility this is your experience after working with them you ask them this question done first

And when you stop sending the parcel through this, then these people will hold your balance from the remittance by showing one or the other reason and will not give you your money and after complaining, these people will keep forwarding your complaint from this department to that department. But you will not get any answer other than I get it done in your head, these people do not give any answer. My payment is rotating like this since 3 months

That's why you are requested to work after seeing all this thing once before getting fraud.
At the time of opening the account, everyone will talk correctly, they will show big sky dreams later, who are you?

Since we have started using ithink logistics, we have significantly Reduce Non-delivery. If there is any NDR, we are notified an immediate action is taken to resolve it. Thanx to Hiral and ithink team for continous support

Their Services are Good.The RTO rate is low with Ithink Logistics because they try to reattempt the undelivered product 5times, .
They always Response fast and try to solve the problem soon .

- First of all they insure amount upto Rs 1000/- only, so be aware and not to ship high value orders with them.
Secondly if your order gets lost due to any reason they will make excuses (like; "provide manifests", "sorry it's been 48 hours and we can't ask courier company for POD", "provide cctv footage of packing", " Ask you that they look and get back to you in a matter and you have to remind them on the same " )and avoid paying the insured amount too.
Lastly but not the least if you provide them all the proofs and cctv's footage too they will put blame on you. (We've faced many issues where they denied for secured amount too due to different reasons.)
- If your product value is less you can ship with them as they are providing fair shipping rates.
- You have to constantly remind them to issue you refund of your canceled shipments, that too they issue in store wallet only.
- And don't provide any resolution to your shipments lost in-transit.
- Initially they were good with weight discrepancy but now many illogical weight discrepancies.
- They don't have good support staff & is eager to put blame on seller.

Hope this review is useful & helps you decide.

My shipment is stuck in warehouse since 5th Jan, Not getting any updates.

I've been trying to call iThink Logistic for the last 72 hours, but their 'busy' agents are always just busy with files.
Their support is getting worse and it's making experience horrible. Really frustrated!

Really tough to get hold of iThink Logistic's customer support. Always unavailable and it just wastes so much of your time.

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Thankful for Mr. Atif's Assistance.
I had a delightful experience with Mr. Atif from the logistics company's team.

He personally reached out to address the issues I mentioned, including the manipulation of shipping partner recommendations and RTO staff misconduct. His sincere efforts and dedication to resolving my concerns have turned my experience around.

IThink लॉजिस्टिक्स से पहले, हमने डिलीवरी के लिए कई प्लेटफार्मों का उपयोग करने की कोशिश की, लेकिन वांछित परिणाम प्राप्त नहीं कर सके। Ithink रसद हमारी उम्मीद से अधिक हो गया है। वे वेबसाइट का उपयोग करने में आसान हैं, और एक विस्तृत रिपोर्ट ने हमारी वितरण दक्षता में सुधार किया है और हमें बहुत समय बचाया है ...

HONESTLY ITS COMPLETE SCAM! For 300gm they charge you Rs 122 doesnt matter which zone on an average there is too much of weight discrepancy, there is no customer support whatsoever, they allot an account manager but in reality he doesn't have any knowledge they keep diverting to each other and will ask you to email , which again they keep forwarding to each other in any dispute , there are multiple other option if you really want to save your money then you should like for more established providers then these newbies who are trying to scam businesses.

We think that this is one of the stronger applications if you're looking for a shipping partner in India. Our favorite is the UI of this application. It is very clean and easy to navigate. It integrates well with your Shopify store, better than most of the other apps. We also like the support given by their team. They are quick to aid us and always ready to fix our problems. Our only current problem with this application is the slightly high RTO rates which we are working towards reducing with the help of the iThink Team. If that can go down, this app could really become an ideal application.

If you stop working with them they will hold our remittance amount and even response after give 1000's of call mgs and mail. My 19500 has been put on hold and they don't even bother to solve the issue it has been almost 1year. One of their employee from accounts team is now calling and asking to start work again on Ithink so after that we will resolve your matter on priority.

As earlier I was using some other platform for shipping my products but faced so many problems regarding weight escalation and NDR reports which are actually very frustrating for all the eCommerce sellers. So now iThink logistics is a great platform that reduces my processing time for undelivered orders and gives me proper NDR reports With an automated process flow and also reduces RTO.