iThink Logistics

We’ve been using iThink Logistics for the past three years for our D2C brand, IYKA, and the experience has been excellent. Their service has been reliable and consistent throughout. A special mention to our dedicated service agent, Mr. Sujith, who has been doing a wonderful job—his support, responsiveness, and assistance make day-to-day operations much smoother.

The dashboard is simple, intuitive, and easy to learn, which makes staff training quick and efficient. COD settlements have always been timely, with no issues so far. Overall, iThink Logistics has been a dependable logistics partner for our brand, and we’re happy to continue working with them.

AFTER SWITCHING TO "I THINK" OUR EXPERIENCE IS WOW . AND WE REGRET THAT WE SHOULD HAVE SWITCHED EARLIER BUT NEVER LATE IS BETTER .

THEIR CUSTOMER SERVICE IS EXCELLENT MS DIANNA RATHOD IS ALWAYS THERE TO HELP US IN ANY QUERY. SHE IS RESPONSIVE AND PROACTIVE IN RESOLVING ISSUES

COD REMITTANCE IS ON TIME . DELIVERIES IS ON TIME WITH ACCURATE TIME SHOWING TO CUSTOMERS. WEIGHT RELATED DISCRIPENCY QUERIES ISSUES SOLVED ON TIME.

OUR EXPERIENCE HERE IS FAR BETTER COMPARED TO SHIPROCKET SHIPEASE

OVERALL A GREAT EXPERIENCE HIGHLY RECOMMENDED

"Moving to iThink Logistics was one of the best decisions for our operations. The integration with our Shopify store was seamless—orders sync automatically, and generating labels takes just a few clicks.

iThink courier is really good, they provide support throughtout the order journey their staff is trained and experienced.

Dianna our POC has been helpful.
Overall good experience.

My experience with I Think Logistics has been nothing short of a nightmare.

First and foremost, the company has unfairly withheld my ₹2000 account balance which I am due for a refund. Despite numerous attempts to follow up, they are deliberately refusing to process the refund. This is completely unacceptable and amounts to a clear breach of trust.

Secondly, the operational service is terrible. Their primary function, package pickups, consistently fails to happen. Shipments are delayed indefinitely because the assigned agents do not show up.

The customer service is non-existent, and the overall service quality is utterly useless. I strongly advise everyone to avoid this company. They are unreliable and hold customer funds hostage. I demand an immediate resolution and the refund of my ₹2000.

i use ITL from last 4 year and they too good in logistics service, ITL is good optimize for Better performance and focus on simple things and also very friendly ITL Team like my POC is Pragati and Head Manager Arbaz and many more as per my experience Ithink logistics is better solution for courier service.

We had a very good experience with them. Their team is responsive, pickups are always on time, and deliveries are handled smoothly.

Excellent Customer support Team with great backend support to have delivery shipped on time. Response time to solve Courier related issues is great. Friendly Staff and have a great attitude to solve issues with same day resolution. Happy with the communication of the support staff. Sales Team has helped us to get more benefits at a resonable rate and are open to connect us with 3rd party vendors to increase our business scope. Overall it has been a positive relationship with ITL who has always addressed our problems on time. special thanks to support staff MAYURI MAM and DILIP MEHTA who have been giving us exceptional backend support to have deliveries rectified.

I wanted to take a moment to express my sincere appreciation for the invaluable support you and your team have provided us over the past year at ithinklogistics. Thanks to your guidance, we have been able to expand our business significantly.

I would especially like to acknowledge Vaishali for her exceptional assistance. She has been incredibly polite and helpful, making our collaboration a pleasure.

Thank you once again for all your help. We look forward to continuing our successful partnership

We've had a great experience working with I Think Logistic. Their team is responsive, pickups are timely, and deliveries run smoothly — making logistics stress-free for us.

The tracking system is simple to use, and any concerns we've had have been resolved quickly by the support team.

A special thanks to Sohel for his consistent support, smooth coordination, and quick turnaround on any issues. His proactive communication has made a big difference. We also appreciate Devanshi for always being helpful and responsive whenever needed.

Ashok’s timely updates and attention to detail have also played a key role in ensuring efficient deliveries.

We truly value this positive partnership and look forward to continuing it.