Reviews (73)

Overall rating
4.4
Counts per rating level
  • 82% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective shipping process management and cost reduction. They praise its reliable, on-time deliveries and competitive rates. The user-friendly tracking system offers real-time updates, enhancing customer experience, while ITL Connect+ automates significant operations, reducing manual effort. The responsive customer support team efficiently resolves issues, minimizing shipping errors and delays.

Edited October 19, 2022

iThink logistics is good in terms of service. We get good support from ithink team. Solution is given on time and very supportive.

thestoreofbufani
India
Over 2 years using the app
April 7, 2021

Good App and very Good service. also rates are Cheaper than other logistics partner. would like to work for long time.

Ecosys Cleaners
India
Over 2 years using the app
January 13, 2021

Best Logistics Aggregator in India, Competitive Rates, Great Service.
I am writing this feedback after using their service for 2 years and we made the right decisions by switching it Ithink. Their rates are very competitive in the market and Pickup & Delivery are very smooth and especially their NDR offering is the best offering for any E-com Companies.
Last I would Like to thank Mr. Aatif & Mr. Khan for the excellent support we received from both of you.

BUMSONTHESADDLE
India
About 2 years using the app
April 15, 2021

We have been using I think app for the last 2 years. Both customer service & logistic coordination is great. Another important part is CoD Remittance has been on time from ithink.

Bebaak
India
About 2 years using the app
February 26, 2021

We are very happy with Dedicated customer support from ithink logistics. All our queries are heard and solved pretty quickly. That's not all. They also take our feedback on how can they improve the service to make it better

Thestiffcollar.com
India
Almost 2 years using the app
Edited July 31, 2025

Dianna from iThink has been extremely helpful. She provides updates very quickly and handles everything with professionalism. A truly pleasant experience.

Gadgetshieldz
India
Over 1 year using the app
December 20, 2021

Who doesn't like surprises the same way ithink logistics keep on launching new features regularly. This makes the experience even better.

Tarinika
India
Over 1 year using the app
December 25, 2023

India's Top Logistics Aggregator: Competitive Pricing, Excellent Support. After utilizing the services for one and half years, I feel we made the proper choice in switching, thus I'm submitting this comment. Their prices are among the lowest in the industry, their pick-up and delivery services are excellent and have easy to use backend software. On top of that, I want to express my gratitude to Ms. Bhakti for the outstanding support provided for us. Very good assistance. She get in touch with me to discuss the concerns I raised, such as the shipment manipulation, COD remittance. Keep it up.

darjifashion
India
About 1 year using the app
June 7, 2021

Great care support and loved the NDR feature as well as the dashboard which is very user friendly. Will highly recommend.

Aaryanveda
India
11 months using the app
February 24, 2021

Very user-friendly and easy to schedule orders right from Shopify. Arbaz has helped with everything. Love Ithink Logistics. Very professional

Stole & Yarn
India
10 months using the app