The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Initially very responsive. Now they just don't respond to their in-app chat or emails. It is very disappointing
I am Brian, shop manager. I apologize sincerely for the late reply.
We made a priority on your app update and sent the updated version to apple & google. it would be live in 1-2 days. That version includes the "collection share" feature & product recommendation feature. That would help more conversion & more sales.
As shop manager, I am really sorry again.
When an updated version is live, I would let you know right away.
Best, Brian your shop manager.