Jebbit: Quizzes That Convert , 88 รีวิว
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Our engagement with Jebbit, regrettably, culminates in a 2-star rating, reflecting a journey marked by unmet expectations and inflexible service. Initially, we were drawn to Jebbit for its quiz tool functionality. Although it operated well, the value it added did not align with its high cost, especially considering the lack of significant impact on our conversion rates—a key selling point.
Compounding our dissatisfaction was the pricing issue. When we were offered a discounted rate upon expressing our intent to leave, it raised concerns about the fairness of our initial pricing.
The final straw, however, was Jebbit's response to our feedback and consideration of other options. Instead of demonstrating flexibility and understanding, Jebbit chose to quickly terminate access to our quizzes. This abrupt action during a critical decision-making phase felt counterintuitive and only solidified our decision to move on.
In summary, while Jebbit's quiz tool is functional, the overall experience was marred by high costs and a lack of flexibility. Our recommendation to others in search of a quiz application is to seek options that offer both operational excellence and customer-centric flexibility. Avoid rigid long-term contracts and prioritize solutions that genuinely enhance your sales experience and website engagement without feeling bound to unsatisfactory service.
Hi there,
Thanks so much for writing in and our apologies that your experience did not elicit 5 stars.
Unfortunately your customer success manager was not able to establish the connection with you that provides the best opportunities for recommendations and optimizations to help you meet your goals. We would be more than happy to revisit and open these conversations back up should you be interested in the future.
We completely understand your need to find a solution that better fits your business. We always strive to make sure that our customers are satisfied and work to find solutions when something is not working. We are sincerely sorry that you are walking away having not felt that. We wish you nothing but success with your business in the future!
I used this App to create two different formats of quizzes for gifting and homepage movement. It was easy to use, intuitive, and fun! Once I got the hang of it, it took no time at all to create multiple options. Would definitely recommend :)
Thank you so much for the awesome review! We're pumped to hear you found it easy to use, intuitive and fun. If you have any questions or need anything else, just let us know—we're more than happy to help!
Great quizzes and amazing customer support. Maggie was super responsive and helpful, making quick edits to our quiz to help us out. Would recommend 100%!
Encountered a few issues, and Yaya and the customer service team were so helpful. They even organised to call me, so that we could walk through the issues I was having together and solve them. Thanks so much for the help!
Thank you for your review! Cannot wait to see the ROI form your quiz!
We used this app to create personality quizzes where the end result came with product recommendations - our email subscriber list has tripled in less than a week thanks to Jebbit. Everyone I talked to on their support team has also been super helpful and friendly.
Love to hear that you were able to triple your email subscriber list in under one week—that's what we like to hear! Thank you for the great feedback and if you need anything at all, we're always here and ready to help!
P.S. Your store and products are ridiculously cool!
Very useful for us so far, helpful and fast assistance when needed. We are launching our new hot sauce finder feature this week and are excited to see how it performs.
Wow! It's hard to continue our excitement about working with a team and product as awesome as you guys! Thanks so much for the great feedback and we look forward to powering all the new and spicy Heatonist experiences to come!
Easy to set up:) Love the UX! Can't wait to see the performance. Great tool to better engage with customers !
Wonderful to hear that navigating the platform and getting your experience launched was easy. Time to launch to one of the major benefits of using Jebbit! Let us know if you need any help with optimizations or future experiences! We are always happy to help.
Awesome App. Very helpful and quick customer service. I would refer this app to any of my business partners.
Thank you so much for the awesome feedback! Being quick and helpful is exactly what our customer service team aims for, so they'll be super excited to hear that! If anything else comes up, just let us know. Cheers!
The chat box in Jebbit makes my life so much easier. Kind and helpful, the Jebbit customer service team is number one. And the app is great, too. So easy is to use. This is one app I never have to worry about.
Music to our ears! Jebbit is here to help you achieve your goals and make your life easier! A win win! Thank you for your support.
The chat box is a feature I use often to ask for help. I get responses to my questions within MINUTES and they are really nice while helping me out!
Thank you! Support is a huge differentiator and we are so proud to have a world class team ready to help you out whenever you need!