整体评分
4.7
每个评分等级的数量
  • 91% 的评分是 5 星
  • 5% 的评分是 4 星
  • 1% 的评分是 3 星
  • 2% 的评分是 2 星
  • 1% 的评分是 1 星
2023年12月8日

Our engagement with Jebbit, regrettably, culminates in a 2-star rating, reflecting a journey marked by unmet expectations and inflexible service. Initially, we were drawn to Jebbit for its quiz tool functionality. Although it operated well, the value it added did not align with its high cost, especially considering the lack of significant impact on our conversion rates—a key selling point.

Compounding our dissatisfaction was the pricing issue. When we were offered a discounted rate upon expressing our intent to leave, it raised concerns about the fairness of our initial pricing.

The final straw, however, was Jebbit's response to our feedback and consideration of other options. Instead of demonstrating flexibility and understanding, Jebbit chose to quickly terminate access to our quizzes. This abrupt action during a critical decision-making phase felt counterintuitive and only solidified our decision to move on.

In summary, while Jebbit's quiz tool is functional, the overall experience was marred by high costs and a lack of flexibility. Our recommendation to others in search of a quiz application is to seek options that offer both operational excellence and customer-centric flexibility. Avoid rigid long-term contracts and prioritize solutions that genuinely enhance your sales experience and website engagement without feeling bound to unsatisfactory service.

Nest Bedding®
美国
接近3年 人在使用应用
Jebbit Inc.已回复 2023年12月11日

Hi there,
Thanks so much for writing in and our apologies that your experience did not elicit 5 stars.

Unfortunately your customer success manager was not able to establish the connection with you that provides the best opportunities for recommendations and optimizations to help you meet your goals. We would be more than happy to revisit and open these conversations back up should you be interested in the future.

We completely understand your need to find a solution that better fits your business. We always strive to make sure that our customers are satisfied and work to find solutions when something is not working. We are sincerely sorry that you are walking away having not felt that. We wish you nothing but success with your business in the future!

2023年7月4日

Encountered a few issues, and Yaya and the customer service team were so helpful. They even organised to call me, so that we could walk through the issues I was having together and solve them. Thanks so much for the help!

elemental herbology
英国
接近2年 人在使用应用
Jebbit Inc.已回复 2023年9月1日

Thank you for your review! Cannot wait to see the ROI form your quiz!

2023年5月18日

Jebbit support is top notch. Adrian was very quick to respond and made the support experience personal. Right on the fly, she created a how-to video for me, personally, to assist me in navigating around the issues I was having. Support is definitely set apart from others I've seen!

The Fragrant Notes Co.
美国
9个月 人在使用应用
Jebbit Inc.已回复 2023年9月1日

Thank you for your kind words! We are so glad to have you in the Jebbit ecosystem!

2023年5月26日

Amazing support! Always super helpful and quick to respond to my (hundred) questions. Would recommend them to anyone.

LØCI US
英国
10个月 人在使用应用
Jebbit Inc.已回复 2023年9月1日

Thank you for writing in! The Jebbit support team really is world class - happy to help whenever you need!

2023年8月30日

The creation of product quizzes was very easy however the issue lies with actually transferring it onto your shopify website. There is quite limited information online on how to do so. If you are like me and were confused add a custom liquid on your home page then paste your code in there!

Vitality Zone
英国
4个月 人在使用应用
Jebbit Inc.已回复 2023年9月1日

Hi there! Thanks so much for this feedback. It looks like our support article on this topic was accidentally hidden this week and we have now made it visible again. You can access it here for ease of implementation. https://knowledge.jebbit.com/en/articles/4602636-embedding-a-jebbit-experience-in-a-shopify-storefront
Thank you!

2023年2月13日

Great quizzes and amazing customer support. Maggie was super responsive and helpful, making quick edits to our quiz to help us out. Would recommend 100%!

Au Naturale Cosmetics
美国
2年多 人在使用应用
2022年6月24日

Making a quiz for our personalized products seemed like an impossible task. Jebbit has made this achievable, and the customer support team has been incredibly helpful & prompt with their responses. Totally recommend!!

VKTRY Gear
美国
1年多 人在使用应用
Jebbit Inc.已回复 2022年6月24日

Thank you for your support and welcome to the Jebbit family! So excited to see how your quiz performs!

2022年8月17日

This app is great and the support team are so helpful in guiding you through any problems. I made a huge number of mistakes (didn't read the instructions first) and they were very helpful in sending screen share videos of how to resolve the issues or improve the quiz. Highly recommend!

houseof.com
英国
1年多 人在使用应用
Jebbit Inc.已回复 2022年8月18日

Thank you for your support and so glad to have you as part of the Jebbit family! Looking forward to seeing your quiz drive some meaningful results!

2023年3月3日

Thanks to jebbit, I created a quizz very easily and the support have been very helpful. The experience of creating a quizz is amazing with this app !

Innerbloom
法国
1年多 人在使用应用
2022年10月18日

Apart from the tutorial resources, Jebbit provided us with very helpful online support to use this app more effectively.

Sleep Shop BC
加拿大
1年多 人在使用应用
Jebbit Inc.已回复 2022年10月18日

So glad to hear that our support documentation and live support chat has been a help for you! Support truly is a differentiator - thank you for the support and welcome to the Jebbit family!