Overall rating Based on 86 reviews
Sideline Sports Gear
This app is very difficult and the customer service is great at the beginning but non existent after you get set up. There are way easier and actually less expensive apps that make the JET app easier
Just geting the Jet integration complete through Ced and their service has been really helpful. Ive had a very busy week and havent had time to work on this so they uploaded my product import for me and even went in and fixed my fulfillment API node. Now time to go live and see how this goes, but the onboarding experience was impressive!
The Cut Buddy
These guys work quick. Always very helpful.
Find another app - you will be wasting time and money for nothing! Super frustrated with how this ended up. While I can get in touch with customer support, nothing ever seems to be fixed. Too buggy to be charging money! Claims it will import items from Shopify. Claims items are updatable via .csv. Only I get an error message every time. Once the initial setup is done, good luck updating, adding new items, pretty much anything. Inventory and sku's were never accurate. It's hard to sell items when no inventory is showing. Ended up with items for sale on Jet that I didn't even sell! Sku's not matching up correctly with pricing information. Go with someone else - anyone else unless you only want to sell 2 items a month (or less) on Jet. Jet has recommended API integrators listed on their site. Go with someone on there!
I had posted a previous review of a 2-star. Since that time, Jet support has worked with my issues to my satisfaction. One of the issues i had was with the Jet app, asking questions and being referred to Jet.com support. My products are showing up live on Jet.com but not on the Jet app. I'm showing no live products on the jet app, but on Jet.com, they are showing live. The support team reached my expectations on my shipping issues, processing times, charges and questions. I am very happy with how they worked hard to satisfy my issues. One thing i would like to see changed is in the Shopify Jet App, if you could export the products that are missing attributes / information / shipping exceptions, etc., and export those products only, so they can be updated and then exported back in. Another cumbersome feature of the app is matching the attributes (color / size). I don't understand why that doesn't sync up. You have to click on each product and if Shopify is showing "color" , then you have to click on the drop down menu and click "color" in the Jet app. Doing that for each product is time consuming.
I am changing my review to a 4 star because of the support i have received and Jet showing they care about your success as well as modifying the app for a user-friendly experience.
I want to thank them for not wanting to lose my business.
Very fast response and grate service
I have been using the jet integration for about 2 months now. CedCommerce has done a great job in helping me to get up and running + continuing to make enhancements to their app. The app works well and I would recommend others try it out.
If you use Amazon fulfillment service, don't waste your time on this app. IT DOESN'T WORK!!! They said it is amazon's problem, and ask me to contact amazon....Then why should I pay monthly fee.
Here is the problem.
When Jet has an order, they can acknowledge and place an order to shopify store. BUT it won't be fulfilled by amazon automatically even you already set up everything. You will need to manual fulfill it. They cannot fix this problem. Customer service is so bad. I asked for refund, then never reply me message.
this is the 3 rd time i leave 1 start review since i was force to remove or they will not service the account, this time it be left for good
what i wrote earlier was nothing to what happened to me later, they failed acknowledging few of my orders on time, jet emailed me several times and than on November 14 they took me off jet , i was not aware of that till 11/25, cedcoomerce, never took responsibility and blame it on me, while the manager at at jet told me that , this was the result , and when they found the reason they put my account back up, while my product stayed on cedcommerce as archived , i had to beg them to fix it, i lost over 5K for this period with jet sales
i take all the blame on me since i should have left from day one, EVERYTHING they stated was a lie, nothing was true, (see below) most customers that using them is because of the "CHEAP PRICE" what a price i paid to save moeny, i could have been with channel advisor for 6 months
i am not here to promote another app, however there is an app that i moved to and from 2300 that i was listed with this company , they managed to increase it in a matter of 3 days to 4000 skues and with walmart from 4900 to 11,000 skue live , do not go near them unless you selling 2-3 item a month
original i gave 2 start , than when things start going worse and change it to 1
at this point they start answering my replies right away , the whole time they was pressuring me to change my review , saying if i don't , thire people will not be motivated to help , i changed it 4, since i saw they are really tring to fix the problem, after i changed my review , the problem got worse , they promised inventory sync to every 15 min , i found out it was not true, they said yes they had to change it to once every hour since it was too much load on thire server, after that i found out that its being synced twice day ????? many of my products still not listed on jet and walmart , they keep saying i ahve problem with my variant, or i have issues with no UPC, and its all worng i changed prices on uggs that i had i on sale 2 months ago , till now they keep being sold at the old price , losing over few hundred dollar , great cheap app if you selling 1-2 products a week, keep in mind ist not 24/7 support the way they claim its more like wait till we feel like answering you, they have an attitude as well , if you dare being upset, if i could put 0 i would
For Fine Fragrances
Having never worked with Jet and just taken on the responsibility of managing the Jet venue - I had numerous questions.
I decided to reach out to Jet support via email and immediately received a response back from Nidhi Rajput. After going back and forth a few time through email, Nidhi suggested that I contact her through the Skype app, that way I could have a direct connection with her,
This is the best thing that I decided to do - Not only was Nidhi super responsive, she was and still is a HUGE help in teaching me, guiding me and helping me work through any and every issue that I have encountered!
I would definitely recommend this app to anyone using Jet and would hope that they would be lucky enough to get Nidhi Rajput as their support staff.