JetPrint: Print On Demand

Just a heads up for anyone planning to use PayPal to pay for orders. Despite the note above saying “it works with PayPal”, that is no longer accurate.

PayPal was removed as a payment option over 4 months ago and has not been reinstated. We have followed this up every month since it was removed and have consistently been told that there has been no update from the finance department.

After 4 months, that response is difficult to accept. Either it is being worked on(to reinstate), or it is not. It should not take this long to confirm something so straightforward.

PayPal had been available for years, so its removal without notice, combined with the lack of a clear answer on if or when it will return, leads to one obvious conclusion (which has been denied by JetPrint).

Lastly, beware of their “express” shipping. It is not the full express model used by most. For US orders, a local Chinese carrier will ship it from China to Canada (slowly). Where it will be handed over to Fedex. This often takes longer than Yun Express which goes direct to the US and costs 3-4 times less than Fedex.

Do NOT waste your time or money! I designed and ordered 2 products; a tumbler and a licence plate frame. The drink hole for the tumbler wasn't lined up properly to be 90 degrees to where you would hold it, more like 45 degrees. Customer support argued with me, yes argued, to say that the holes are randomly placed and beyond their control. I didn't list the product. I listed and promoted the licence plate frame but after selling just one, it went out of stock. The same customer service told me to change my store settings to allow selling out of stock items as it is always in stock. Based on past reviews, this seems to be a recurring issue. If the item is in stock, then list it as in stock; it's really not that hard. I demand a higher standard for my customers. Knowingly selling non-centred items or items that are out of stock while customers wait for an undetermined length of time is not acceptable. These are sub-par business standards and I will not tolerate them. Jet print lost significant business from us and I encourage my fellow business owners to reconsider doing business with them as well.

OMG!! I was so excited to find this app only to be sorely disappointed. Printify is so easy compare to this. But this app has all the boots I have been looking for but it's so hard to maneuver. Too bad. I'm out.

Terrible first experience with JetPrint. I placed only 2 orders with them, and the first customer order already arrived with a clear defect.

The product was an LED mousepad/desk mat. The LED strip was visibly not attached properly to the mat in one area, and the customer reported unstable/flickering lights and a loose connection. I sent JetPrint both a video and photo showing the issue.

Instead of taking responsibility, they repeatedly claimed this was “normal” or caused by rough handling during shipping, and told me to explain the lighting modes to my customer or ask the customer to manually adjust the LED strip themselves. That is completely unacceptable. A customer should not receive a new product and then be asked to fix the LED strip by hand.

Their support refused both a replacement and a refund, even though this was a low-cost item and clearly a bad-quality product. I have sold worked with other print-on-demand suppliers over the past 5 years, and this is honestly the worst customer support I have experienced from a POD platform.

This was supposed to be a test to see if JetPrint could become an additional production partner for my business. Instead, they lost a valuable customer immediately. I now have to order a replacement from a competitor and deal with the risk of a bad customer review because JetPrint refused to fix their own quality issue.

Very poor quality control, very poor support, and very bad business practice. I will not be using JetPrint again.

Tumblers it would be nice if the design could face the front of the tumblers

I've been using Jetprint now for several years. I find them very responsive to feedback and would like to give a shout out to both Mvrica and Lisa for their consistently helpful customer service. Whenever I've asked for a modification to the app or product or suggested a new product they have done their best to help.
I suggested a new product recently and now it's a product that I can customise and sell.
Fantastic. Thanks so much

At this point I would not recommend.
Hi, I have redone the Hoodies, Codes as follows 8m5pcq7l , c5d7ldnc

All these products were done on your app, and are listed in My Products with codes 7o7j46s4 & h8ob4c43
These are for an event so do what you can and refund me for what you can”t I need them for the 20/8/24

From: Lisa from JetPrint Print On Demand
Sent: Monday, August 5, 2024 12:26 PM
To: Brian Easton
Subject: Re: I received this email, Hi here, for order O_240802_00544, we have n...

No, we see that your design, but we noticed that these two sku(sku: 7o7j46s4_002、sku: h8ob4c43_007）don't have design, only have mockup, please send your design to us.

We're here to help
Reply directly to this email or through our Messenger

________________________________________

Powered by Intercom

I designed in you APP and you are going to make me miss my deadline

I like this company. the customer service is very good and responsive. I only issue is how I design my shoes. There is no way to save the design leave and come back to finish the edits. Once you save that is it. If You want to edit you have to start over. It goes for if you leave the page on accident all the work done is lost. Even with the latest updates, my review is still true. Also, I want to add that its hard to see the bleed areas.

Hi... I think that it's wonderful that you offer watches... which is the primary reason that I am using JetPrint... and may end up using for your leather bags. I'm new at this and perhaps I am not using your product editor in which you place the image correctly but it seems like I have to start over from scratch if I have to make changes to the design. When I have used Printify and Printful, they have a way to edit the designs without have to start all over. Lastly, it would be nice to have the one time 5% Sample Discount easily available without having to place the sample order on hold and then requesting the discount from your support team. Thank you! Bob

I am totally happy with this app. They offer products that I can customize and use as my own brand. As I grow they offer excellent products that I can add to my store with new and trusted designs that my customers love. Thank you so much. There's one thing that I would like for them to offer with there custom shoes and that is including it with custom shoe boxes. If I could get my custom shoes with the shoe box that would be greatand I can send it dirrectly to my cusomters and not have to send it to me first then to my customers. Having the shoes inside the shoe box and being able to ship it that way would help me greatly.