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Hello, my store Asiancoastline.com has a variety of unique designed products which I host a number of Jetprint products. It is easy to drag and drop files or download templates. I have no issues as of now. Seems reliable. I would like to see a Duplicate for photos placed on the template.. having to resize always makes it difficult to get exact matches. Also a cut or crop because you need for than one file sometimes. Come check out Asiancoastline.com and check out some finished products!
First time I ordered to get samples of shoes we were hoping to launch with 14 designs. I ordered over a month ago, their site says 20 days to receive. Order says Fulfilled on 1-30-2021 (that's 17 days ago)-haven't gotten a thing. No response from anyone from the site. Can't find out what's going on with my order and even if I'll really get it. Tracking says it's still in China. I can't use a service like this for customers. Terrible customer service, terrible communication and I guess we'll never know what the product is like. This is what the site states: 2-6 working days production
ETA for Delivery: Standard Delivery in 20 days / Express Delivery in 9 days
Ridiculous!!
Oh and no phone number!
Hello Jane, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the previous sample order.
As our site states, our average production time is 2-6 working days, and the average shipping time about 14-20 working days for Standard Delivery is, and 5-9 working days for Express Delivery. For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery is only 3-7 working days.
The products are produced by our own print on demand manufacturer, we strictly control the production time in 2-6 days for sure. It's was because of the effect of COVID-19, some of our previous delivery channels got a stricter limit and checking at customs before exporting. And due to the Chinese New Year, the increasing orders caused the crowded logistic row, which also caused a little longer time waiting. We've decided and signed new delivery channels to provide faster exporting, clearance, and tracking info updates after Chinese New Year, all the previous channels which got updates slowly have been closed, we promise faster delivery for our clients from now on, and once the delivery time over 30 working days without any reason, you can contact us for a full refund, because that's our responsibility, we CANNOT let our clients afford the loss, and also we're always responsible for our clients, doing our best to help you build up & optimize your print on demand brands.
Really sorry for the previous inconvenience and the oversight of our following up for you, we promise faster response and support for you, please kindly allow us one more chance. What's more, we have many new products have launched & about to launch recently, any questions, requests, or discount demands, please kindly send emails to us. Thank you so much for choosing JetPrint POD Manufacturer.
This is my 2nd review and I will improve on the star rating once the customer service improves. I have sent a couple of requests through the App under support and have not had replies. Not good when trying to set up and sell the products and have questions
Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and unusually slow response. For now, JetPrint POD Center has reorganized a better-dedicated customer service team to help with your questions and requests with faster response and trackable progress. We will continue to improve the website including functions and products, please kindly allow us a little more time to test it before the official launch, we'll inform you as soon as the optimization is completed.
I ordered 3 pair of jeans. 2 was the regular shipping, and 1 was for "expedited" shipping. the quality was a 0/10, it felt like paper. see through material. Its been a month and they still haven't shipped the "expedited" pair.
Hey there,
We extend our sincerest apologies for the disappointment you experienced with the quality of the jeans you ordered through our JetPrint app.
Rest assured, we have taken immediate action to address this issue.
Regarding the delayed shipment of the "expedited" pair, we are currently investigating the matter to understand the cause of the delay. In the meantime, we have initiated the refund process for you. Although we do not have a chat history with you, we want to ensure that you receive the assistance you deserve. Please feel free to contact our customer service team to provide any relevant information necessary to expedite the refund process.
Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we appreciate your understanding and patience as we work to improve our services. We hope to regain your trust and welcome you back to our JetPrint app for a better experience in the future.
Their customer service is awesome, and the quality of their watches was better than I expected. I was surprised at how slim the watches I ordered were. The mock ups of the watches make the faces look bigger than they actually are.
I loved the phone grips and added a ton of those to my store. The quality of production is good but the shipment is very very slow. Every order takes over 4 weeks to complete. Add this app only of you are going to hold inventory because the both fulfilment and shipping is super slow.
They seem to add or remove products from from inventory as they please. One day 90% of my products from this store went out of stock without notice. They dodnt bring it back till i pointed it out.
The chat service was great at first but the response became slower over time. Its just one person and she’s very sweet and seemed overworked.
Really appreciate your important feedback and advice here my friend, and glad you like our products! After years of precipitation and versions update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
Once I got the hang of it. It was pretty easy to create unique products for my store.
I really love this app. and the prices are great. Jet Print is the best kept secret. If you dont have this app you really dont know what your missing.
Just want to say thank you. I had been looking for another avenue to sell and had specific products in mind, you had everything I was looking for in one place.
I use this app to give my store diversity and it's working so far. So glad it's free so I can create with limits and only get charged when something is bought. I love everything about this app