Anzahl pro Bewertungsstufe
  • 69 % der Bewertungen sind 5 Sterne
  • 11 % der Bewertungen sind 4 Sterne
  • 6 % der Bewertungen sind 3 Sterne
  • 5 % der Bewertungen sind 2 Sterne
  • 9 % der Bewertungen sind 1 Sterne
14. Oktober 2023

I would suggest that anyone planning to use the app to order a few sample products and not just depend on the mockups you make. I purchased samples of my brand color and patterns on 7 items mostly handbags. The shipping was separate for each item, even though they were all shipped to me, which came out to be as much as the products themselves. The other disappointment is that the items were shipped recklessly not professional at all. They arrived wrapped in plastic, some brown some white, and taped and not neatly. This is definitely, not what I would expect a customer to receive at all. None of the items were in boxes. This meant that the items were not protected from creases and bends. The mockups looked great, and the color and print were perfect but only two of the items came close to being the correct color, even though the same color was used for all the items. The color was supposed to be a blue shade and one of the items came out white and the others were lavender not consistent and looked faded out in some areas. The print was not defined and looked blurry. What a big disappointment, I was so looking forward to a line of products with JetPrint. There is no way that I would be able to offer the product to customers. They look nothing like the crisp mockups of the designs made on Jet print and shown in my store. I had to remove all of the items. I'm so glad that I placed a sample order. I could not imagine a customer placing an order from my website and receiving what I received that would be unimaginable and bad business as well as false advertisement. I still don't get why they would charge me and send me items that did not match the color of my mockup, not good business at all.

Customer support is not very active in chat. I would send a message and see that the agent was active minutes ago but would not get a response until days later. That would also be a big concern when selling customized items. From reading the JetPrints page and seeing the products they offered I was so excited but they did not deliver, pretty much disappointed in quality and service.

Vereinigte Staaten
4 monate mit der App
1. November 2023

My design keeps coming out printed backwards

Dwayne Elliott Collection
Vereinigte Staaten
Mehr als 3 jahre mit der App
29. April 2023

Just started using this hoping it would be perfect for my customers as the quality of shoe is better. The problem I see is the lack of ability to make the shoes in the timeline they have posted on their website, along with lack of response when reaching out with issues. I've only made two orders with this company. 1st one took so long to get to me, another vendor I found and tried produced the boots and had them to me two days faster than this order that was placed DAYS before. 2nd order I am trying to cancel and get refunded for as it has been in "production" for 9 full days after order was placed and paid for. If your customers are okay with no updates and long wait times then sure, waste time here. But if not, I don't recommend. The customer experience will be bad. I can't wait to delete this app after I finish this process of trying to get refunded.

Transient Zer00
Vereinigte Staaten
2 monate mit der App
25. Januar 2023

It's been about 3 weeks, and so far my experience has been really bad. I signed up and placed an order, and paid for it. Since then I can't log back into my account to view my orders or dashboard, it keeps forcing me to verify my account, over and over again. I haven't received any receipt email for my order either. No one in customer service has returned my emails. Maybe it's because this problem has now overlapped with Chinese New Year? Hopefully, they come back and can resolve these issues.

Vereinigte Staaten
5 monate mit der App
2. März 2023

Their website is terrible to use on mobile. There is a lot of zooming in, zooming out, rotating the screen, and boxes to fill in that you can’t even see what information should go into the box. Let’s not even talk about shipping times.

I removed their products from my store until they can get their shipping times down and their website to actually work.

Vereinigte Staaten
Etwa 16 stunden mit der App
4. Dezember 2023

Sorry to say but they're terrible. Placed a test order on November 14th, it's now December 4th and it's not fulfilled yet. Hit up support, never heard back. Never going to make a customer wait this long, absolutely terrible company. Never using them again.

Josh Kirby Art Official
Vereinigte Staaten
30. Juni 2021

It took two weeks for Jetprint to tell me they ran out of the tote bag I ordered for my customer. Two weeks and nocontact. I have customers. I will update this review if they make it right very quickly.

My Righteous Apparel
Vereinigte Staaten
Mehr als 2 jahre mit der App
26. August 2022

I paid for my order they never sent out to me I sent them like million emails they never replied to them about my order.

Vereinigte Staaten
Fast 2 jahre mit der App
JetPrint Fulfillment hat geantwortet 27. August 2022

Hi there, we apologize for the oversight on missing your previous email here, please kindly send us your order number again, we'll check and get you the status and solution ASAP today and avoid the same issue happening again.

5. Februar 2022

I'd love to speak with someone whose leaving the great reviews because I want that same experience. I ordered some sample watches on Jan 25, 2022 and my order is not being processed and I haven't been able to reach anyone from the company by phone, email, whatsapp, or by their other customer service number. I even tried facebook messenger. I'm going to be forced to dispute my order soon with my bank because i'm getting nothing from the company but fear if one of my customer's order from me that I'll be embarrassed and unable to give a status update about where their order is. I hope i'm wrong because I really want to do business with jetprint but for now its Feb 5 and since Jan 26th i've gotten no contact from anyone.

K-roo Apparel
Vereinigte Staaten
Fast 2 jahre mit der App
14. Dezember 2021

Ordered fast shipping over 2 weeks ago, after 1 week in production they said it will be send 1-2 days after another week it's still in production. For 75 dollar for a watch you can get for 12 dollar on Ali express, and then this kind of service?!

Olivier Industries ® Art & Apparel
Mehr als ein jahr mit der App