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STAY AWAY FROM THIS COMPANY!!!!!!
I placed an order O_220802_00408 over two months ago. The app shows the order is still in production!? I sent a message to Jennifer to inquire about my order she said she had to check with shipping. Still no word. I said ok over a month went by still no information on my order which is still showing its production. So I reach back out to Jennifer to see why my order is still showing it is in production. She informed me that it had shipped out and apologized. Said she would refund the money I paid for the order that never came. And send out a new order O_220829_00575 me since the first one never showed up. I said ok waited a month and the same thing happen again, a month later my order is showing that order is still in production. AND I NEVER RECEIVED A REFUND. JENNIFER LIED TO ME. so to this day I have not received a refund or received my product. STAY AWAY FROM THIS COMPANY!!!!!
Hey there,
We apologize for the inconvenience caused by the delays and miscommunication regarding your orders.
Regarding your first order (O_220802_00408), we regret to inform you that it was unfortunately lost during overseas transportation.
As for your second order (O_220829_00575), it indeed entered production, but unfortunately, there was a lapse in our logistics system, resulting in the order not being packaged and shipped out as intended. Rest assured, we are taking immediate action to rectify these issues internally, and Jennifer has been reprimanded accordingly.
Additionally, we are initiating the refund process for your order. Please reach out to our customer service team with your relevant information so that we can expedite the refund for you promptly.
We understand your frustration and sincerely apologize for any inconvenience caused. Should you have any further concerns or questions, please don't hesitate to contact us. We hope for the opportunity to regain your trust and serve you better in the future.
Thanks.
It's been about 3 weeks, and so far my experience has been really bad. I signed up and placed an order, and paid for it. Since then I can't log back into my account to view my orders or dashboard, it keeps forcing me to verify my account, over and over again. I haven't received any receipt email for my order either. No one in customer service has returned my emails. Maybe it's because this problem has now overlapped with Chinese New Year? Hopefully, they come back and can resolve these issues.
Hey there,
We apologize for any inconvenience you have experienced.
Our investigation reveals that on January 25, 2023, we were in the Chinese New Year period. During this holiday season, our operations, including customer service support, were suspended for 15 days. Unfortunately, this overlap may have affected our ability to address your concerns promptly.
Typically, we post holiday notices in the app one month in advance and send emails to inform customers of upcoming holidays. However, it seems there was an oversight on our part, and we take full responsibility for ensuring better communication.
We understand your frustration and sincerely apologize for any inconvenience caused.
We hope for your understanding and the chance to regain your trust. Please don't hesitate to reach out, and we'll be more than happy to assist you.
Thank you.
Great Customer Support! Patiently they are handling the problem. First time am using your product and hope everything will go well.
I'm now sick of being asked for a review every time I design a product. Fix This now. This app has absolutely some of the most beautiful mockups I have seen. The products are excellent. There are some small delays in the mockup engine if you are loading large image sizes, but apart from that it seems brilliant.
Hello,
Thank you very much for your review.
We're thrilled to hear that you find our mockups exceptional and our products excellent.
We've taken note of your feedback regarding the review prompts, and we've already addressed this issue. Your insights are invaluable to us in improving our service.
If you have any further suggestions or feedback, please don't hesitate to share.
great selection of products to choose from and work with . i just wish some products had a different layout to work with, or a system that can mirror the other side to make customizing some products easier . that way you know for sure either both sleeves on a shirt, hoodie, jacket, or shoe will look identical to one another . other than that i have no concerns or anything really to complain about . i will say being in the United States of America, products do take some time to get here, i don't know if that's because of COVID-19 or what, but that's not a big problem for me .
Let's Go!! I like when an app is just easy to navigate and just flows. Am just starting a new online store and this app was recommended by a friend.
Easy to use. Makes fulfilling orders a walk in the park. Awesome app and awesome people to work with.
Easy to use. Wide selection. Haven't placed my first order yet. The one frustrating part is sometimes the server doesn't respond well when adding new designs as of late. I've uploaded over 200 designs and it started saying there are upload issues.
just started with app so far so good, will continue using app have not processed order yet but seems simple
This app is very easy an intuitive to use. I recommend it for people looking to create with simple tools.