JetPrint: Print On Demand , 357 arvostelua

Never received a tracking update for the item, my account always stated "in production" 3 weeks after the order was placed. When the item finally arrived ANOTHER BRAND'S merchandize was with the product. I initially thought it was a joke: No Quality control, no accountability. Save your brand - partner somewhere else.

I would suggest that anyone planning to use the app to order a few sample products and not just depend on the mockups you make. I purchased samples of my brand color and patterns on 7 items mostly handbags. The shipping was separate for each item, even though they were all shipped to me, which came out to be as much as the products themselves. The other disappointment is that the items were shipped recklessly not professional at all. They arrived wrapped in plastic, some brown some white, and taped and not neatly. This is definitely, not what I would expect a customer to receive at all. None of the items were in boxes. This meant that the items were not protected from creases and bends. The mockups looked great, and the color and print were perfect but only two of the items came close to being the correct color, even though the same color was used for all the items. The color was supposed to be a blue shade and one of the items came out white and the others were lavender not consistent and looked faded out in some areas. The print was not defined and looked blurry. What a big disappointment, I was so looking forward to a line of products with JetPrint. There is no way that I would be able to offer the product to customers. They look nothing like the crisp mockups of the designs made on Jet print and shown in my store. I had to remove all of the items. I'm so glad that I placed a sample order. I could not imagine a customer placing an order from my website and receiving what I received that would be unimaginable and bad business as well as false advertisement. I still don't get why they would charge me and send me items that did not match the color of my mockup, not good business at all.

Customer support is not very active in chat. I would send a message and see that the agent was active minutes ago but would not get a response until days later. That would also be a big concern when selling customized items. From reading the JetPrints page and seeing the products they offered I was so excited but they did not deliver, pretty much disappointed in quality and service.

My design keeps coming out printed backwards

Afull shipment

Just started using this hoping it would be perfect for my customers as the quality of shoe is better. The problem I see is the lack of ability to make the shoes in the timeline they have posted on their website, along with lack of response when reaching out with issues. I've only made two orders with this company. 1st one took so long to get to me, another vendor I found and tried produced the boots and had them to me two days faster than this order that was placed DAYS before. 2nd order I am trying to cancel and get refunded for as it has been in "production" for 9 full days after order was placed and paid for. If your customers are okay with no updates and long wait times then sure, waste time here. But if not, I don't recommend. The customer experience will be bad. I can't wait to delete this app after I finish this process of trying to get refunded.

Sorry to say but they're terrible. Placed a test order on November 14th, it's now December 4th and it's not fulfilled yet. Hit up support, never heard back. Never going to make a customer wait this long, absolutely terrible company. Never using them again.

I'd love to speak with someone whose leaving the great reviews because I want that same experience. I ordered some sample watches on Jan 25, 2022 and my order is not being processed and I haven't been able to reach anyone from the company by phone, email, whatsapp, or by their other customer service number. I even tried facebook messenger. I'm going to be forced to dispute my order soon with my bank because i'm getting nothing from the company but fear if one of my customer's order from me that I'll be embarrassed and unable to give a status update about where their order is. I hope i'm wrong because I really want to do business with jetprint but for now its Feb 5 and since Jan 26th i've gotten no contact from anyone.

I paid for my order they never sent out to me I sent them like million emails they never replied to them about my order.

First time I ordered to get samples of shoes we were hoping to launch with 14 designs. I ordered over a month ago, their site says 20 days to receive. Order says Fulfilled on 1-30-2021 (that's 17 days ago)-haven't gotten a thing. No response from anyone from the site. Can't find out what's going on with my order and even if I'll really get it. Tracking says it's still in China. I can't use a service like this for customers. Terrible customer service, terrible communication and I guess we'll never know what the product is like. This is what the site states: 2-6 working days production
ETA for Delivery: Standard Delivery in 20 days / Express Delivery in 9 days
Ridiculous!!
Oh and no phone number!

I've now put through a several thousand orders now (primarily shoes) with JetPrint so can give a pretty through review.

Recently, JetPrint support and communication from the team has been really quite poor. Significant changes have been made (without notice) to product variants for some products on JetPrint that have had huge effects on store owners; however, store owners were not notified of these changes until they had been rolled out. The result is ALL existing JetPrint products in our store will need to be updated to match the JetPrint Variants OR any new products added will also need to be manually changed to match the store variant setup. It's pretty disgraceful, given the volume of business we send to JetPrint. It's really disappointing as we started as a 4 star review and its just slowly gone downhill over the years despite sending more and more business.

- Product quality : There are instances where for some reason a bad (cheap?) insole was used instead of the normal “softer” insole. There is also the odd issue with the designs getting mixed up for example the left shoe for one order is sent with the right shoe of another order. Or a Black toe shoe is sent instead of a white. I’d recommend doing random sample orders regularly to ensure the quality of the insole (you’re not getting the bad “cheap” one), the designs are correct, and branded boxes are being sent if that’s what you have ordered.
Design interface/mockups - I'm was happy with with what was offered as it was easy to use with nice mockups. However, recently they changed the mockup tool so we can no longer change the level of “blending” the design has on blank mockup. So now all our old mockups look slightly different to any new products we add. Store owners were not advised of this change prior to is being rolled out
Black shoe mockups for the low and high top canvas shoes is incorrect and shows black eyelets instead of the bare metal (silver) eyelet the shoe actually has. Required additional manipulation in photoshop to correct this so customer receives what they see online. Has been raised multiple times with JetPrint but never corrected.

Support – was great and when minor problems arise they were usually solved quite quickly. Sometime there is difficulty trying to convey the problem to the support team so its best to send a screen shot to explain. Recently however, when things go “wrong” and when you really do need actual support, its very difficult to get response.

Shipping - They mainly use Yanwan and YunExpress for international segment, then local carriers for last mile. My only issue is some of the last mile carriers often let the team down and I have had a few "wrong address, return to sender" when the address was not incorrect at all. Only seems to happen with USPS, OnTrac (US), Amarex (Australia) and Evri (UK) and these carriers respective support as you would expect – hopeless. When the last mile carrier is Australia Post, Royal Mail there doesn’t seem to be an issue.
- Dashboard – clunky to use. 3 years after bringing this to JetPrints attention, they finally added the customer order number that shows in your store. BUT you cannot search by it, so I'm not sure exactly why it's there…. If you filter by dates, then view an order, all date filters are removed when you exit that order. Again, clunky and not user-friendly. They also finally added (again some 3 yrs after asking) the customer surname instead of just the first name …which was written twice. But again, you cannot search by customer name/surname so not sure of why its there.
So, with no order number or full name to search by, it is really hard to locate orders. After scrolling through pages of orders to find an order (say page 13), once you click into then out of your order, you end up at the start of all orders again (ie page 1). Has been raised multiple times with JetPrint and never corrected.

Summary:
The Dashboard REALLY needs to be fixed. In this day and age, it is simply not acceptable that you are not able to search your orders by the customer surname (or your store order number). Looking for a specific order makes a 5 second job take 5 mins.

However, the main reason for a one star now is there is ZERO communication for store owners when significant changes to the app are going to be rolled out. You can wake up one morning and suddenly your whole store is broken, and you cannot add products the way you could before, and your entire store of over 400 products now needs to be changed to be consistent with the new changes.