Avis (97)

Note globale
3,2
Nombre d’avis par note
  • 46 % des avis sont des avis à 5 étoiles
  • 18 % des avis sont des avis à 4 étoiles
  • 8 % des avis sont des avis à 3 étoiles
  • 8 % des avis sont des avis à 2 étoiles
  • 20 % des avis sont des avis à 1 étoiles
Modifié le 19 décembre 2023

Having to start every design from scratch. Need to be able to copy layouts (or save templates), and replace images with the same position and dimensions.

Copy needs to also copy tags & descriptions, as adding these in repreatedly.

Need a Pattern function, to repeat tiled patterns. Am having to save multiple files with different dimensions (e.g. 6x6, 9x9...) for each product.

EDIT: Patterns have just been added, but unable to centre the pattern on the product.

Scottish Clan Tartans
Nouvelle-Zélande
Environ un an d’utilisation de l’application
14 octobre 2023

I would suggest that anyone planning to use the app to order a few sample products and not just depend on the mockups you make. I purchased samples of my brand color and patterns on 7 items mostly handbags. The shipping was separate for each item, even though they were all shipped to me, which came out to be as much as the products themselves. The other disappointment is that the items were shipped recklessly not professional at all. They arrived wrapped in plastic, some brown some white, and taped and not neatly. This is definitely, not what I would expect a customer to receive at all. None of the items were in boxes. This meant that the items were not protected from creases and bends. The mockups looked great, and the color and print were perfect but only two of the items came close to being the correct color, even though the same color was used for all the items. The color was supposed to be a blue shade and one of the items came out white and the others were lavender not consistent and looked faded out in some areas. The print was not defined and looked blurry. What a big disappointment, I was so looking forward to a line of products with JetPrint. There is no way that I would be able to offer the product to customers. They look nothing like the crisp mockups of the designs made on Jet print and shown in my store. I had to remove all of the items. I'm so glad that I placed a sample order. I could not imagine a customer placing an order from my website and receiving what I received that would be unimaginable and bad business as well as false advertisement. I still don't get why they would charge me and send me items that did not match the color of my mockup, not good business at all.

Customer support is not very active in chat. I would send a message and see that the agent was active minutes ago but would not get a response until days later. That would also be a big concern when selling customized items. From reading the JetPrints page and seeing the products they offered I was so excited but they did not deliver, pretty much disappointed in quality and service.

Periibleu
États-Unis
4 mois d’utilisation de l’application
JetPrint Fulfillment a répondu 7 décembre 2023

Hey there,

We are genuinely sorry to hear about your disappointing experience with our app.

Regarding the separate shipping of your items, we offer a wide range of product lines with varying production processes, which may result in products being transported at different times. We understand the importance of prompt delivery and strive to ship products as soon as they are ready to minimize delays.

We are concerned about the color discrepancies you mentioned, as this is not typical of our printing quality. We encourage you to reach out to us within 30 days of receiving the goods to apply for a refund regarding any printing color issues.

In response to your feedback about customer support, we apologize for any delays you experienced in receiving assistance. We have taken immediate action to expand our customer service team to ensure that messages are responded to promptly and efficiently.

We genuinely value your business and hope to have the opportunity to restore your faith in our products and services. Please don't hesitate to contact us if you have any further questions or concerns.

15 septembre 2023

L love this printing service. What I will suggest as improvement is the editing interface, could it be made more user friendly? Can you make a design be editable after it has been published?

MyMIYAKA
États-Unis
17 jours d’utilisation de l’application
Modifié le 28 juillet 2024

I like this company. the customer service is very good and responsive. I only issue is how I design my shoes. There is no way to save the design leave and come back to finish the edits. Once you save that is it. If You want to edit you have to start over. It goes for if you leave the page on accident all the work done is lost. Even with the latest updates, my review is still true. Also, I want to add that its hard to see the bleed areas.

HOODGRIND Apparel
États-Unis
Presque 4 ans d’utilisation de l’application
3 décembre 2025

Not happy with the quality of the garment. Poor QC before sending out item. Their Customer service is not taking ownership of the poor quality.

Designsbyalby
R.A.S. chinoise de Hong Kong
Presque 5 ans d’utilisation de l’application
11 août 2024

love it. easy to design, publish and great product choices.

Kim’s Signature Beauty & Accessories
États-Unis
3 mois d’utilisation de l’application
29 juin 2024

Divine Textiles Limited loves the selection of products and the ease of ordering. glad to partner with you guys.

Divine Textiles Limited
États-Unis
26 jours d’utilisation de l’application
24 mai 2024

I can not change color on items that I already create and the text keep going backward.

DesignedJust4U
États-Unis
Plus d'un an d’utilisation de l’application
JetPrint Fulfillment a répondu 26 mai 2024

Hey there,

We apologize for the inconvenience you've experienced while using our app. 

At the moment, our app does not support editing of previously created projects. However, our technical team is actively working on implementing a feature that will allow designs to be edited for a second time. 

Regarding the issue with the text moving backward, this might occur if your cursor has not been released after selecting a layer. We recommend ensuring that the layer is deselected before making any adjustments to prevent this issue from happening again.

Please feel free to reach out to our customer service team with any further questions or concerns.

Thank you.

1 mai 2024

Very easy to mock products and you definately have an eye on bringing us the right products, GREAT COMPANY

Gface
États-Unis
3 mois d’utilisation de l’application
8 novembre 2023

Delivery is too long; no notifications. I had an order stay in production and never was delivered.

FLÌ PÊP™
États-Unis
8 mois d’utilisation de l’application
JetPrint Fulfillment a répondu 8 avril 2024

Hey there,

We apologize for your disappointment with our service.

After reviewing your order history, it seems that you placed your hat order with us on October 6, 2023 (UTC+8). Unfortunately, during our quality review process, we discovered that your hat design had a watermark effect, and despite multiple attempts, we were unable to meet our review standards for the order, resulting in shipping delays.

In early November, we reached out to inform you about the design issues and sought your guidance on whether to proceed with shipments. Regrettably, we didn't receive your reply within a reasonable timeframe. Consequently, we initiated the refund process for your order on November 9, 2023 (UTC+8).

We apologize for any inconvenience caused by my delay in notifying you promptly about changes in your order status. Rest assured, we're dedicated to improving our notification system to ensure that our customers are promptly informed about any updates or changes to their orders.

Once again, we apologize for the frustration and inconvenience this situation has caused you.