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In particular, I am uploading the AOP Hoodie...using your downloaded template but every time I go to upload the file is too large. Very frustrating.
Hello,
Thank you for reaching out and for sharing your feedback with us.
We sincerely apologize for any inconvenience you experienced while trying to upload your AOP hoodie using our template. Rest assured, we have swiftly resolved the issue regarding file size limits to ensure a smoother experience for all our users moving forward.
We are always open to hearing from you, whether it's to report challenges or offer suggestions for further improvements. Your voice matters to us, and we're here to listen.
Thanks.
I have been using JetPrint for two years now. Love thier products. Very consistent.
Hey there,
We understand that you've experienced differences in quality, deviations from the item as described, or even incorrect production. We apologize for any inconvenience caused to you.
It's worth noting that as soon as we discovered such an issue, we took immediate action and reprinted the affected order for you. Even though the refund period has expired, if you still have objections to the quality or any aspect of your order, we're more than willing to open the refund process for you to reapply.
We tried to contact you last week to discuss this matter further, but unfortunately, we haven't heard back from you yet.
If you have any further questions or concerns, please feel free to contact our customer service team. We're here to assist you to the best of our ability.
Thanks.
Absolutely fantastic app,
Fantastic collection of watches, above & beyond when it comes products.
The best thing about Jetprint when you finish your designs it publishes your designs straight in your store categories which saves so much time.
Absolutely superb,
It took two weeks for Jetprint to tell me they ran out of the tote bag I ordered for my customer. Two weeks and nocontact. I have customers. I will update this review if they make it right very quickly.
Hello,
Thank you very much for your review.
We sincerely apologize for the inconvenience caused by our oversight in not promptly notifying you of the inventory issue regarding the tote bag you ordered. Rest assured, we have taken measures to rectify this situation by procuring a substantial amount of materials and ensuring ample inventory in our warehouse.
Your feedback is invaluable to us, and we deeply appreciate your understanding. Should you have any further suggestions or concerns, please do not hesitate to reach out.
Thank you.
Honestly, we gave it a try, they shipped out 1 product and my customer got it dirty... and with ink and stains. They offered a refund, but never heard from them again...
We are very sorry for the inconvenience caused by our delay. Due to the surge in orders before Christmas, the financial department’s processing of orders requiring refunds was a little slower than usual. We have already made the refund, it'll appear on your account in 1-3 days at most. We promise will pay more attention to rapid response and demand processing in the following services.
JetPrint has a wonderful selection of products, and the quality is top notch. The design interface is super easy and I am really having a great time designing items for my customers. Jennifer in customer service is great and very helpful. The only thing I would ask for more of is greater availability as I am on East Coast Time and would be helpful to be able to reach someone during my normal work day flow.
I gave it 2 stars because it keeps asking me to rate it. I've designed and imported 2 items and it won't let me do anything else. Customer service contacted me in a days time and said clear browser cache, so I did it again. I still can't design anything and taking down the 2 products I can't trust that My customers will receive these goods if I can't even edit them or design more. If the app had worked I'd give 4 stars before I receive my sample order.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. It's very kind of you to give us important feedback on designer system optimization. We've sorted out your question with our technical department already, and we're updating our coding and User Interface, and mockup generator for better and easier operation in 2023, I'm sorry for the temporary inconvenience here. The mockup page and the entire experience will surely be better in the following months.
We have three problems with "Jetprint" so far:
1) The sample order we placed on 11/21 is still in production.
2) the TEST ORDER we placed using Shopify's TEST MODE on 11/27 was produced and shipped to our Non-Existent Customer. This after we contacted them to cancel this given that it was purchased while in TEST MODE. Meanwhile our sample, ordered a week before the Test Mode fiasco, is still "in production."
3) After not getting a response from them via email, we called the (415) 800-4813 phone number listed on their website and received neither answer nor option to leave a voicemail.
This company has serious issues and should be removed from the Shopify platform.
Hello there,
Sorry for the late reply and missing your call here. we've also replied to your mailbox about this one.
The charge should be processed by our system automatially here, It's okay, we've got your requests, will arrange the refund for the test order ASAP, and check the status of your sample order immediately.
Besides, we've sent a new email to you which contains the latest tracking info from DHL official, please have a check.
We promise this misunderstanding won't happen again, will process the refund for you soon.
Where is the customer support? After receiving samples I was happy with, my first customer order was badly misprinted - the entire design was misaligned. I have been in touch via email and still have not had a response. I tried the "chat" on the site and got the response, "I am not at work, love. I will check tmrrw." Pricing is great, but service and support is non-existent.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. After the version update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
Be very careful with this app. After downloading and building my product, I was unable to view my dashboard and create a sample order. App is unresponsive on numerous occasions, and technical support is inadequate in providing assistance. Several times, I didn't receive a response for over 3 hours. Technical support agent completely ignored my symptoms and provided answers to a problem, I wasn't even having.
Hey there,
Thank you very much for taking the time to review our app. We sincerely apologize for the inconvenience you experienced with our product.
Rest assured, the issues you encountered have been addressed, and we have implemented fixes to ensure smoother functionality, especially regarding the dashboard and sample order creation.
We are deeply sorry for the delay in our response to your queries. We understand the frustration this may have caused and have taken steps to improve our response times. In the new year, we've expanded our support team to ensure more prompt and effective assistance for our users.
Your feedback is invaluable to us, and we appreciate your patience. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out.
Thanks.
