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I really like the variety of shoe styles you offer. However, I find it hard to use the design page and layer my patterns for each piece. It would be nice if each shoe or side of the shoe could be a different area or if I could zoom more. Also, I tried saving my design to come back and edit it later, but I was not able to figure out if that is a function. All I could do with my saved design was copy, delete, or order.
Very easy to mock products and you definately have an eye on bringing us the right products, GREAT COMPANY
price are good i like it and also love it
Good customer and wide selection of products.
Amazing and very easy to operate
En geral la parte de diseño funciona bastante bien. He hecho pedidos de prueba de calidad y también estoy bastante satisfecho con la calidad de la impresión, especialmente especialmente teniendo en cuenta el precio, aunque siempre es mejorable. Los tiempos de envío fueron correctos.
Sin embargo, todavía hay algunas cosas que encuentro que hay que mejorar. El agregador de productos tiene algunos errores:
1. Algo que me parece de gran importancia es el hecho de no poder agregar etiquetas de marca en los productos. Es algo fundamental para dar una imagen sólida de la marca.
2.Cuando se agrega un producto a la tienda, a partir de entonces este no es editable y en caso de tener algun error, hay que crear el producto de nuevo. Estaría bien que fuera posible editarlo una vez agregado a la tienda.
3. Cuando se realiza un pedido desde la tienda (shopify) la información del pedido no se traspasa al agregador de pedidos de Jetprint, y hay que hacerlo a mano. En caso de que haya muchos pedidos, esto es muy poco escalable.
4. En uno de los pedidos de prueba de calidad que hice, un bolso, me vino sin correa de cuerpo.
Hey there,
Thank you for your recognition of our printing quality, and we sincerely apologize for the issues you've encountered.
As my Spanish is not very strong, please allow me to respond in English. We'll address each of your concerns one by one.
1. Brand Labels: We do offer brand labels. You just need to contact our customer service department to have them enabled. Please note that for labels requiring special handling, such as sewing onto clothing, a minimum order quantity (MOQ) is required as we need to prepare materials in advance. We appreciate your understanding.
2. Product Editing: Currently, our products cannot be re-edited once added to your store. However, our technical department is working on a new mockup generator, which will allow you to create design templates and enable re-editing.
3. Order Synchronization with Shopify: Our app seamlessly integrates with Shopify. If product attributes are not changed, orders are synchronized to the JetPrint order page. Enabling the automatic payment feature can help expedite order placement.
4. Missing Strap on Bag: We investigated the issue with your order and found that the product title you ordered was 874. Women’s Tote Bag, which does not include a shoulder strap. We offer a similar product with a long strap, titled 875. Women’s Tote Bag - Long Strap. You may have ordered the wrong product.
We recommend that you check your order before ordering. If you find that you have ordered the wrong product, you can contact our customer service department within 24 hours of placing the order to have it replaced for you in time.
Thank you for your feedback, and we are committed to improving your experience with JetPrint.
not too happy with app, the personalized items does not work on some of the items.
Hey there,
We are genuinely sorry to hear that you had a less than satisfactory experience with our app.
Our products are designed to offer both print-on-demand and personalized options. We understand your frustration with the personalized items not functioning as expected. Could you kindly provide us with the product numbers of the items you encountered issues with? Our team will investigate the matter promptly.
Your suggestions and insights are crucial for us to enhance our services. Please don't hesitate to reach out to our customer service team with any further feedback or concerns you may have.
Thanks.
excellent
I love the designs
VERY GOOD AND SHEAP PRICES