Avis (381)

Note globale
4
Nombre d’avis par note
  • 67 % des avis sont des avis à 5 étoiles
  • 12 % des avis sont des avis à 4 étoiles
  • 7 % des avis sont des avis à 3 étoiles
  • 5 % des avis sont des avis à 2 étoiles
  • 9 % des avis sont des avis à 1 étoiles
25 novembre 2023

I have really enjoyed adding my designs to their products. It's fun and makes some really nice merchandise!

The Sweating Pepper
États-Unis
3 mois d’utilisation de l’application
18 décembre 2023

Nice App. You need more current shoes, Chunky, Big Bottoms, Stacks etc. MOre comperable to popular brand styles. I do like the app though.

URBANISLANDGEAR
Danemark
Presque 3 ans d’utilisation de l’application
JetPrint Fulfillment a répondu 30 mars 2024

Hey there,

Thank you for your feedback and for your continued support of JetPrint.

We want to sincerely apologize for the delay in addressing your request for more current shoe styles, including Chunky, Big Bottoms, and Stacks. We take customer feedback seriously, and we want to assure you that your request was submitted to our production department early on. Unfortunately, this project had to be paused due to unforeseen challenges.

It's important to note that the development of new shoe styles entails significant investment, both in terms of time and resources. We have invested substantial funds in acquiring equipment and materials for these endeavors. Regrettably, despite our best efforts, some projects have not yielded the desired results, and the equipment purchased for these purposes now sits unused.

Moreover, we understand that shoe preferences can vary greatly among our diverse customer base. While we strive to offer a wide range of styles, it's challenging to ensure that every shoe will resonate with everyone. Nevertheless, we are committed to continuously improving our product selection and welcome any further suggestions for new shoe designs.

Once again, we appreciate your feedback and your loyalty to JetPrint.

Thanks.

15 décembre 2023

I like the ease of use of the website and products are great!

Light of My Path Designs
États-Unis
6 mois d’utilisation de l’application
28 décembre 2023

I am currently using both JetPrint and Printful for my storefront; and I will say, that while JetPrint offers a much wider variety of items to choose from, Printfu; has it firmly beat in the editing department. The interface for designing my products is clunky and takes marginally more time, ending on a somewhat underwhelming note with a lower quality product, as well. It's also frustrating that there aren't as many prepared mockup templates for me to choose from, which in turn will inevitably drive some buyers away. However, in spite of this, I cannot understate that the array of products available for me to customise and sell are great, and helps my company in developing our image to be firmer in what we represent: Clothing for Car Enthusiasts.

Barrett & Brown Co
États-Unis
6 jours d’utilisation de l’application
Modifié le 11 avril 2024

The products are always great however it has been brought to my attention by a customer of mine that the shoe size conversion from EU to US is in some instances wrong.
For instance my customer purchased a US size 10 and received an EU 47, but in fact it should have been an EU 44.

Today is April 11th 2024, the day of your reply.
Firstly how would showing you a picture of the item change the fact that your size chart is clearly wrong?
In a nut shell Shopify sided with the customer and gave her a full refund and the customer didn’t return the shoes, which means I lost out twice.
So replying 4 months later is really a bit of an insult and I have long since removed all of your products from my website.

Union Jacked
Royaume-Uni
Plus d'un an d’utilisation de l’application
JetPrint Fulfillment a répondu 8 avril 2024

Hey there,

Thank you very much for your review.

We're sorry to hear about the issue you encountered with the shoe size conversion.

Upon reviewing your order, we found that you purchased a pair of shoes from us on October 30, and they were delivered on November 15.

We appreciate you reaching out to us on November 23 to report the sizing discrepancy. In order to assist you further, we kindly ask that you provide us with pictures of the product your customer received. This will allow us to verify the issue and take appropriate action. Unfortunately, we only received the size sheet you provided and not the actual product images.

Regarding product size accuracy, we highly recommend including our size information in the product listing or description to ensure customers select the correct size.

Please don't hesitate to reach out to us if you require any further assistance.

Thanks.

Update

We can't assess the need for a refund without evidence.

Our products are made to the sizes we provide, so we focus on cases where the wrong size was sent. However, since we haven't received the proof you provided, we can't proceed with the refund. We're reaching out now as our new team is addressing past issues.

Thanks for your patience.

30 novembre 2023

Please include redesigns in case I change my mind about my design and need to make adjustments, as I may not be able to do it myself. I prefer saving time rather than starting over to create new products.

Galactic Bunny
États-Unis
Environ un mois d’utilisation de l’application
19 décembre 2023

I think it takes too long to hear response back from Customer Service. People are starting to make orders and have questions about their orders I can't answer.

Experigenics Marketplace
États-Unis
Environ 2 mois d’utilisation de l’application
JetPrint Fulfillment a répondu 20 décembre 2023

Hey,

We sincerely apologize for any inconvenience caused by the delay in our customer service responses. We understand how frustrating it can be to wait for assistance, especially when you have questions about your order.

We acknowledge that there has been some time spent confirming the color of the shoes in our communication. Seven days ago, we sent you a production request, awaiting your confirmation before proceeding to avoid any unnecessary issues. Your reply was received three days ago, and on the same day, our customer service team notified the production department to adjust the color of the shoes.

Today, we received your inquiry about the status of your order, and I'm pleased to inform you that we have upgraded your shipping method to the fastest available option at no additional cost.

30 septembre 2023

There are great products on Jetprint, but I wish the process to create Personalized products was easier. I also would like to be able to copy my products to make different variations, instead of having to start from scratch for each new product. When I am creating my products, there is not an option to add a design from the DIY side unless I am making an order. This is frustrating.

New Genesis Market
États-Unis
9 mois d’utilisation de l’application
14 octobre 2023

I would suggest that anyone planning to use the app to order a few sample products and not just depend on the mockups you make. I purchased samples of my brand color and patterns on 7 items mostly handbags. The shipping was separate for each item, even though they were all shipped to me, which came out to be as much as the products themselves. The other disappointment is that the items were shipped recklessly not professional at all. They arrived wrapped in plastic, some brown some white, and taped and not neatly. This is definitely, not what I would expect a customer to receive at all. None of the items were in boxes. This meant that the items were not protected from creases and bends. The mockups looked great, and the color and print were perfect but only two of the items came close to being the correct color, even though the same color was used for all the items. The color was supposed to be a blue shade and one of the items came out white and the others were lavender not consistent and looked faded out in some areas. The print was not defined and looked blurry. What a big disappointment, I was so looking forward to a line of products with JetPrint. There is no way that I would be able to offer the product to customers. They look nothing like the crisp mockups of the designs made on Jet print and shown in my store. I had to remove all of the items. I'm so glad that I placed a sample order. I could not imagine a customer placing an order from my website and receiving what I received that would be unimaginable and bad business as well as false advertisement. I still don't get why they would charge me and send me items that did not match the color of my mockup, not good business at all.

Customer support is not very active in chat. I would send a message and see that the agent was active minutes ago but would not get a response until days later. That would also be a big concern when selling customized items. From reading the JetPrints page and seeing the products they offered I was so excited but they did not deliver, pretty much disappointed in quality and service.

Periibleu
États-Unis
4 mois d’utilisation de l’application
JetPrint Fulfillment a répondu 7 décembre 2023

Hey there,

We are genuinely sorry to hear about your disappointing experience with our app.

Regarding the separate shipping of your items, we offer a wide range of product lines with varying production processes, which may result in products being transported at different times. We understand the importance of prompt delivery and strive to ship products as soon as they are ready to minimize delays.

We are concerned about the color discrepancies you mentioned, as this is not typical of our printing quality. We encourage you to reach out to us within 30 days of receiving the goods to apply for a refund regarding any printing color issues.

In response to your feedback about customer support, we apologize for any delays you experienced in receiving assistance. We have taken immediate action to expand our customer service team to ensure that messages are responded to promptly and efficiently.

We genuinely value your business and hope to have the opportunity to restore your faith in our products and services. Please don't hesitate to contact us if you have any further questions or concerns.

15 mars 2024

VERY GOOD AND SHEAP PRICES

LIFE IS LIKE TENNIS
Canada
Environ une heure d’utilisation de l’application