JetPrint: POD Chaussures, Sacs

Hello,
We apologize for the inconvenience caused. We need to explain to you about your order.

All times mentioned are UTC+8.

On August 2, 2024, 9 products were ordered, including 3 hats, 3 polo shirts, 2 hoodies, and 1 dress.

On August 3, our customer service contacted you regarding the missing design drawings for this order. Since we couldn't locate the design drawings, we are unable to proceed with production as planned.
You replied on August 3, stating that all designs are available in our app.

Due to August 4 being a holiday, we informed you on August 5 about the missing hoodie design. On August 5, you redesigned the hoodie. We found one of the design drawings in the redesigned system, but noticed a slight difference in the shoulder design, and you informed us that you need to receive it by August 20.

On August 6, we informed you that we found one design and proceeded with production, but we still couldn't locate the other one. Therefore, on the same day, we sent you a message informing you that if we didn't receive a reply within 24 hours, we would refund the item without the design.

The issue this time arose due to a bug in the production system that prevented us from finding the hoodie design. We sincerely apologize for the inconvenience caused. As a gesture of goodwill for this order, we will upgrade your shipping to fast shipping at no additional cost.

Additionally, we recommend choosing fast shipping for urgent orders in the future.

Lastly, we wish your event great success.
Thank you.

Hey there,

We’re sorry to hear that you’ve had a frustrating experience with our app.

First, for products with multiple attributes, our app does allow you to set prices for all variants with a single click. For example, with product number 312, if you adjust the price for the "Black" option, it will automatically update the prices for both "Men" and "Women" options under that attribute.

However, for products with a single attribute, such as just "size," the price cannot be uniformly modified during synchronization at this time. We have noted your feedback, and it has been added to our development waiting list.

Second, we won't be considering the layer-locking function for now since we allow multiple layers to be dragged and moved together. If you don't want to move a specific layer, simply select the other layers instead.

If you have any further suggestions or need assistance, please reach out to our customer service team.

Thank you for your understanding.

Hello,

We apologize for the inconvenience and any frustration caused by your experience. 

To clarify, if all products are out of stock, we take the initiative to remove them from our app to ensure that unavailable products are not listed. 

According to our records, you contacted our customer service department three days ago, and we have already responded with a solution. We recommend manually updating your inventory using the store owner account or attempting to republish the products. 

If you have any further suggestions or concerns, please don't hesitate to reach out to our customer service team. Our technical department is actively investigating the issue to ensure it is resolved as soon as possible.

Thank you for your understanding and patience.

Hi,

We sincerely apologize for the unpleasant experience you've had with our app. Your feedback is important to us, and we are committed to improving our service.

If you encounter any errors, please reach out to our customer service department, and we will be more than happy to assist you in resolving them. Additionally, if you have any suggestions for how we can enhance your experience, please don't hesitate to share them with our team.

Thank you for your understanding, and we appreciate your support as we work to improve JetPrint.

Hello,

We're here to voice our protest against your "inaccurate and irresponsible" statements.

To begin with, our automated system is typically off by default. However, in May, you personally activated the automated system and configured it for "automatic payment 3 hours after placing the order." All of these settings were chosen by you, and we had no part in them.

Secondly, when you stated, "The order pays three times," it appears to be a malicious accusation against us. On May 9th (UTC+8), you placed two orders totaling US$126.96 and US$42.13 respectively. The US$126.96 order consisted of 4 products (three pairs of shoes and one hoodie), while the $42.13 order comprised 2 products (two pairs of shoes). The $42.13 order is the one you intended to make, whereas the $126.96 charge is for another order due to your active setup of automatic deductions. Therefore, your assertion is unfounded as there are indeed two separate orders.

Thirdly, you claimed: "Customer service is useless and we didn't answer any of your questions." On May 9 (UTC+8), you reached out to us regarding a deduction request, but we only located your US$42.13 order at that time. When you contacted us again on May 15th, we reiterated: "You set up automatic payment, and the US$126.96 you paid is a separate order of yours."

You never explicitly informed us of your desire to cancel the US$126.96 order.

Lastly, we take responsibility for any shortcomings on our part, but we reject any unfounded accusations. Furthermore, upon your objection, we have already cancelled your order and will refund the fee to your payment account within (2-3 business days).

We strongly advise you to deactivate automatic payment settings and switch to manual settings to prevent any unnecessary losses.

Thank you.

Hey,

Thank you for your suggestion. Currently, each of our orders comes with a tracking number and is updated synchronously based on the order status.

According to our investigation, you placed only one order with us in 2023. This order was paid on November 14th (UTC+8), and it arrived on November 28th (UTC+8). It took a total of 14 days from order payment to order delivery.

After you received the goods, our customer service department did not receive any information from you regarding the order. If there is an order error or any other issue, you can contact our customer service within 30 days of receiving the product for a refund.

Hey,

We apologize for the inconvenience and frustration caused by the delay in receiving your order.

After investigating this matter, we would like to clarify that payment for your order was made on November 16th (UTC+8). On November 23rd (UTC+8), we successfully submitted your order to the carrier. Due to carrier delays, orders began shipping on November 25th (UTC+8), and tracking numbers were updated simultaneously.

Unfortunately, the carrier has informed us that the a small number of orders is causing delays in tracking number updates. We apologize for any confusion this may have caused. As of now, your order has been delivered.

We understand the frustration this delay causes and appreciate your patience and understanding during this time.

Sincerely,
JetPrint Team

Hey there,

Thanks for letting us know about this. We're sorry for any trouble you're having with our app.

We get how frustrating it can be to encounter issues with our service. Please know that our team is dedicated to delivering a top-notch service experience for everyone, and we take your feedback seriously.

Hey there,

We apologize for the inconvenience you've experienced with our printing services. Your satisfaction is our utmost priority, and we regret any frustration caused.

We understand how upsetting it can be to encounter issues with your design printing backwards.

We offer a refund option within 30 days of receiving your goods. Our aim is to ensure your satisfaction with our app.

We genuinely hope this helps regain your trust in JetPrint, and we're committed to delivering even higher-quality service in the future.

Thank you.