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I use this watch specifically for watch design. This is by far the most simplistic, cost effective (without comprimising quality) integration I've used to date. very please.
Ordered fast shipping over 2 weeks ago, after 1 week in production they said it will be send 1-2 days after another week it's still in production. For 75 dollar for a watch you can get for 12 dollar on Ali express, and then this kind of service?!
Hello,
We deeply apologize for the delay in producing your order. We've recently bolstered our staff in the watch production line to expedite processing times moving forward.
Concerning pricing, we hear your feedback. Our product pricing is influenced by several factors, such as material quality and production processes. Rest assured, we've taken your comments on pricing into account and made adjustments accordingly.
Your business is important to us, and we sincerely hope you'll give us another opportunity to provide you with better service.
Thank you.
The products are always great however it has been brought to my attention by a customer of mine that the shoe size conversion from EU to US is in some instances wrong.
For instance my customer purchased a US size 10 and received an EU 47, but in fact it should have been an EU 44.
Today is April 11th 2024, the day of your reply.
Firstly how would showing you a picture of the item change the fact that your size chart is clearly wrong?
In a nut shell Shopify sided with the customer and gave her a full refund and the customer didn’t return the shoes, which means I lost out twice.
So replying 4 months later is really a bit of an insult and I have long since removed all of your products from my website.
Hey there,
Thank you very much for your review.
We're sorry to hear about the issue you encountered with the shoe size conversion.
Upon reviewing your order, we found that you purchased a pair of shoes from us on October 30, and they were delivered on November 15.
We appreciate you reaching out to us on November 23 to report the sizing discrepancy. In order to assist you further, we kindly ask that you provide us with pictures of the product your customer received. This will allow us to verify the issue and take appropriate action. Unfortunately, we only received the size sheet you provided and not the actual product images.
Regarding product size accuracy, we highly recommend including our size information in the product listing or description to ensure customers select the correct size.
Please don't hesitate to reach out to us if you require any further assistance.
Thanks.
Update
We can't assess the need for a refund without evidence.
Our products are made to the sizes we provide, so we focus on cases where the wrong size was sent. However, since we haven't received the proof you provided, we can't proceed with the refund. We're reaching out now as our new team is addressing past issues.
Thanks for your patience.
Very nice idea! Have to try it out :)
Unfortunately I did Not test the ordering before making products available to my customers ( and I really should have read the reviews). It has been 9 days since ordering and have not gotten an update. The phone number to contact them does work so I’ve now tried emailing for an update...so far very disappointed. Will likely be removing products and app.
Hello there, this is JetPrint's support team lead, first, we truly apologize for the inconvenience brought to you on the following up for your orders. We've been busy processing new printing technology, products launching and parcel exporting these days.
The average production time is 3-5 working days(depending on the quantity of the order products, and the average shipping time for Standard Delivery is about 14-20 working days, and 5-9 working days for Express Delivery.
For US districts, our Standard Delivery may cost shorter in 10-15 working days and Express Delivery in only 3-7 working days, even Faster! (depending on the districts).
Normally your parcel should have been shipped out to our delivery company already and awaiting to exported at customs now, please kindly send me your order number by email to jetprintservice@gmail.com, we'll check for you right now and get back to you with the latest info today, and also promise a faster response in the followed business cooperation.
Truly apologize for our oversight again.
Till now... the best free app
Great APP so far, really really great i highly recommend the app, its got great products and the watches look great
I contacted support, and it's been weeks since I heard from them, and I see terrible reviews about them. I am scared to try it out. They told me they could work with some of my ideas and send them a mock-up idea, and I never heard back at all. I emailed and chatted with them again, and still no words. Loved the fact it was easy to design things but communication could be better
Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and unusually slow response. For now, JetPrint POD Center has reorganized a better-dedicated customer service team to help with your questions and requests with faster response and trackable progress. We will continue to improve the website including functions and products, please kindly allow us a little more time to test it before the official launch, we'll inform you as soon as the optimization is completed.
New to POD but this app seems easy to use with products in my niche. Designing is relatively easy but I'm still learning so any difficulties are most like me not the app
Très bien content de l'appli, J'ai retrouvé ce que je cherchais par cette application. j'espère retrouvé très prochainement des chaussures ;) !