JetPrint: Print On Demand , 리뷰 366개
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awful. no response. no refund. no products. had to refund customer and had to call credit co. to dispute purchase for items not received.
DO NOT USE. IF I COULD IT WOULDN'T BE ANY STARS.
Hey there,
We're sincerely sorry to learn about your unpleasant experience. At JetPrint, we are committed to delivering top-notch service and ensuring orders are promptly fulfilled. Regrettably, we fell short of meeting your expectations on this occasion.
To address this issue, we've implemented a new team and streamlined our refund process to ensure it's faster and smoother. Additionally, we've introduced a revised refund policy to give our customers better service.
We deeply apologize for any inconvenience trobles you and hope for the chance to offer you improved service in the future.
Thanks.
Honestly, we gave it a try, they shipped out 1 product and my customer got it dirty... and with ink and stains. They offered a refund, but never heard from them again...
We are very sorry for the inconvenience caused by our delay. Due to the surge in orders before Christmas, the financial department’s processing of orders requiring refunds was a little slower than usual. We have already made the refund, it'll appear on your account in 1-3 days at most. We promise will pay more attention to rapid response and demand processing in the following services.
Be very careful with this app. After downloading and building my product, I was unable to view my dashboard and create a sample order. App is unresponsive on numerous occasions, and technical support is inadequate in providing assistance. Several times, I didn't receive a response for over 3 hours. Technical support agent completely ignored my symptoms and provided answers to a problem, I wasn't even having.
Hey there,
Thank you very much for taking the time to review our app. We sincerely apologize for the inconvenience you experienced with our product.
Rest assured, the issues you encountered have been addressed, and we have implemented fixes to ensure smoother functionality, especially regarding the dashboard and sample order creation.
We are deeply sorry for the delay in our response to your queries. We understand the frustration this may have caused and have taken steps to improve our response times. In the new year, we've expanded our support team to ensure more prompt and effective assistance for our users.
Your feedback is invaluable to us, and we appreciate your patience. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out.
Thanks.
Does not ship to my home town where most of customers are. Cant even get a representative to write or email me back. Bad for my business because me trusting this app is a bad reflection of me. I’m beyond disappointed at how unprofessional and inconsiderate my first experience has been treated for me and as so for my customers.
Hey there,
We're sincerely sorry for the inconvenience you've experienced. At JetPrint, we strive to provide top-notch service to all our customers. We want to assure you that we currently support shipping orders to anywhere in the world. However, it seems there may have been a miscommunication or oversight in your case.
Our brand new team is dedicated to promptly addressing any issues that arise. Please provide us with your shipping address so that we can investigate this matter further, provide you with the most accurate information, or discuss potential solutions together.
We sincerely apologize for any disappointment or inconvenience caused. We value your business and hope for the opportunity to serve you again in the future.
Currently unsatisfied with this app. I ordered two watches. One arrived defective (metal came apart). I contacted customer support on August 5th. It's August 11 today and i have not heard back. Very disappointed. Will update if things change.
Hello,
We sincerely apologize for the inconvenience caused by the defective watch you received and the delay in our response. At JetPrint, we take full responsibility for any product issues that may arise. Rest assured, we have a comprehensive refund policy in place to ensure that your investment is protected, and we also offer a generous 1-year warranty on all our watches.
We understand your disappointment and frustration with the situation. Please allow us to rectify this issue promptly. Our newly assembled team is dedicated to addressing any concerns you may have in a timely manner. We are committed to providing you with a high level of customer service and ensuring that you are completely satisfied with your purchase.
We appreciate your patience and understanding, and we are determined to make things right for you.
STAY AWAY FROM THIS COMPANY!!!!!!
I placed an order O_220802_00408 over two months ago. The app shows the order is still in production!? I sent a message to Jennifer to inquire about my order she said she had to check with shipping. Still no word. I said ok over a month went by still no information on my order which is still showing its production. So I reach back out to Jennifer to see why my order is still showing it is in production. She informed me that it had shipped out and apologized. Said she would refund the money I paid for the order that never came. And send out a new order O_220829_00575 me since the first one never showed up. I said ok waited a month and the same thing happen again, a month later my order is showing that order is still in production. AND I NEVER RECEIVED A REFUND. JENNIFER LIED TO ME. so to this day I have not received a refund or received my product. STAY AWAY FROM THIS COMPANY!!!!!
Hey there,
We apologize for the inconvenience caused by the delays and miscommunication regarding your orders.
Regarding your first order (O_220802_00408), we regret to inform you that it was unfortunately lost during overseas transportation.
As for your second order (O_220829_00575), it indeed entered production, but unfortunately, there was a lapse in our logistics system, resulting in the order not being packaged and shipped out as intended. Rest assured, we are taking immediate action to rectify these issues internally, and Jennifer has been reprimanded accordingly.
Additionally, we are initiating the refund process for your order. Please reach out to our customer service team with your relevant information so that we can expedite the refund for you promptly.
We understand your frustration and sincerely apologize for any inconvenience caused. Should you have any further concerns or questions, please don't hesitate to contact us. We hope for the opportunity to regain your trust and serve you better in the future.
Thanks.
It's been about 3 weeks, and so far my experience has been really bad. I signed up and placed an order, and paid for it. Since then I can't log back into my account to view my orders or dashboard, it keeps forcing me to verify my account, over and over again. I haven't received any receipt email for my order either. No one in customer service has returned my emails. Maybe it's because this problem has now overlapped with Chinese New Year? Hopefully, they come back and can resolve these issues.
Hey there,
We apologize for any inconvenience you have experienced.
Our investigation reveals that on January 25, 2023, we were in the Chinese New Year period. During this holiday season, our operations, including customer service support, were suspended for 15 days. Unfortunately, this overlap may have affected our ability to address your concerns promptly.
Typically, we post holiday notices in the app one month in advance and send emails to inform customers of upcoming holidays. However, it seems there was an oversight on our part, and we take full responsibility for ensuring better communication.
We understand your frustration and sincerely apologize for any inconvenience caused.
We hope for your understanding and the chance to regain your trust. Please don't hesitate to reach out, and we'll be more than happy to assist you.
Thank you.
I'm now sick of being asked for a review every time I design a product. Fix This now. This app has absolutely some of the most beautiful mockups I have seen. The products are excellent. There are some small delays in the mockup engine if you are loading large image sizes, but apart from that it seems brilliant.
Hello,
Thank you very much for your review.
We're thrilled to hear that you find our mockups exceptional and our products excellent.
We've taken note of your feedback regarding the review prompts, and we've already addressed this issue. Your insights are invaluable to us in improving our service.
If you have any further suggestions or feedback, please don't hesitate to share.
Just started using this hoping it would be perfect for my customers as the quality of shoe is better. The problem I see is the lack of ability to make the shoes in the timeline they have posted on their website, along with lack of response when reaching out with issues. I've only made two orders with this company. 1st one took so long to get to me, another vendor I found and tried produced the boots and had them to me two days faster than this order that was placed DAYS before. 2nd order I am trying to cancel and get refunded for as it has been in "production" for 9 full days after order was placed and paid for. If your customers are okay with no updates and long wait times then sure, waste time here. But if not, I don't recommend. The customer experience will be bad. I can't wait to delete this app after I finish this process of trying to get refunded.
Hello,
We apologize for any inconvenience caused by the recent delays in our service, and we're sorry to hear about your experience.
We understand how frustrating it can be to experience production delays. If your order is taking longer than expected, please don't hesitate to reach out to our customer service team. They can assist you in requesting expedited shipping at no extra charge, ensuring you receive your order promptly.
In response to your feedback about responsiveness, we have taken immediate steps to address this issue. We've expanded our customer service team to ensure all inquiries are handled promptly. You can expect timely updates and assistance throughout the ordering process.
Your satisfaction is our priority, and we're committed to earning back your trust and confidence in our services. If you have any further concerns or questions, please don't hesitate to contact us.
Thank you.
Mala experiencia con esta plataforma, la comunicacion conn èsta dejanmucho que desear y pese a la cantidad de comunicaciones, no han sabido dar una respuesta concreta ni una solucion a laentrega de los pedidos realizados, segun su plataforma lampriduccion lleva de 2 a 6 dias, pero ya hace mas de un mes y siguen sin poder darme una respuesta... en lo particular no lo recomiendo, y solo hicimos pedidos de prueba, imaginense que esto le pasa a un cliente.
Hey there,
Forgive us for not speaking Spanish, so we will reply to you in English.
We're sorry to learn about your negative experience with our platform. We recognize the significance of timely delivery and transparent communication, and we're dedicated to enhancing these aspects.
We've established a new team specifically focused on delivering excellent service to our customers.
We hope you'll consider giving us another opportunity to earn your trust and collaborate with us in the future.
Thanks.