Recensies (410)

Algemene beoordeling
4
Cijfers per recensieniveau
  • 66% recensies zijn 5 sterren
  • 13% recensies zijn 4 sterren
  • 8% recensies zijn 3 sterren
  • 5% recensies zijn 2 sterren
  • 9% recensies zijn 1 sterren
9 september 2024

Upgrade your app by adding click one Radio button to update the cost of the product. add one price change for all.

Part two, add lock image into place. So it does not move.

SunWhys
Verenigde Staten
29 dagen gebruiken de app
JetPrint Fulfillment heeft geantwoord 11 september 2024

Hey there,

We’re sorry to hear that you’ve had a frustrating experience with our app.

First, for products with multiple attributes, our app does allow you to set prices for all variants with a single click. For example, with product number 312, if you adjust the price for the "Black" option, it will automatically update the prices for both "Men" and "Women" options under that attribute.

However, for products with a single attribute, such as just "size," the price cannot be uniformly modified during synchronization at this time. We have noted your feedback, and it has been added to our development waiting list.

Second, we won't be considering the layer-locking function for now since we allow multiple layers to be dragged and moved together. If you don't want to move a specific layer, simply select the other layers instead.

If you have any further suggestions or need assistance, please reach out to our customer service team.

Thank you for your understanding.

5 augustus 2024

At this point I would not recommend.
Hi, I have redone the Hoodies, Codes as follows 8m5pcq7l , c5d7ldnc

All these products were done on your app, and are listed in My Products with codes 7o7j46s4 & h8ob4c43
These are for an event so do what you can and refund me for what you can”t I need them for the 20/8/24

From: Lisa from JetPrint Print On Demand
Sent: Monday, August 5, 2024 12:26 PM
To: Brian Easton
Subject: Re: I received this email, Hi here, for order O_240802_00544, we have n...

No, we see that your design, but we noticed that these two sku(sku: 7o7j46s4_002、sku: h8ob4c43_007)don't have design, only have mockup, please send your design to us.

We're here to help
Reply directly to this email or through our Messenger

________________________________________

Powered by Intercom

I designed in you APP and you are going to make me miss my deadline

highway555.store
Australië
Bijna 5 jaar gebruiken de app
JetPrint Fulfillment heeft geantwoord 6 augustus 2024

Hello,
We apologize for the inconvenience caused. We need to explain to you about your order.

All times mentioned are UTC+8.

On August 2, 2024, 9 products were ordered, including 3 hats, 3 polo shirts, 2 hoodies, and 1 dress.

On August 3, our customer service contacted you regarding the missing design drawings for this order. Since we couldn't locate the design drawings, we are unable to proceed with production as planned.
You replied on August 3, stating that all designs are available in our app.

Due to August 4 being a holiday, we informed you on August 5 about the missing hoodie design. On August 5, you redesigned the hoodie. We found one of the design drawings in the redesigned system, but noticed a slight difference in the shoulder design, and you informed us that you need to receive it by August 20.

On August 6, we informed you that we found one design and proceeded with production, but we still couldn't locate the other one. Therefore, on the same day, we sent you a message informing you that if we didn't receive a reply within 24 hours, we would refund the item without the design.

The issue this time arose due to a bug in the production system that prevented us from finding the hoodie design. We sincerely apologize for the inconvenience caused. As a gesture of goodwill for this order, we will upgrade your shipping to fast shipping at no additional cost.

Additionally, we recommend choosing fast shipping for urgent orders in the future.

Lastly, we wish your event great success.
Thank you.

12 september 2024

I am not happy with the design strategy. The designs don’t align well because there’s no auto fit or boundaries to put them in place. They slide all over the place. I was unsuccessful after a whole hour trying to mirror my shoe designs so no, I’m not satisfied with my experience.

Chamoje
Verenigde Staten
1 dag gebruiken de app
2 oktober 2024

Consistant technical errors present your clients with an unpleasent experiance.

D.Q.Apparel
Verenigde Staten
Ongeveer een maand gebruiken de app
JetPrint Fulfillment heeft geantwoord 4 oktober 2024

Hi,

We sincerely apologize for the unpleasant experience you've had with our app. Your feedback is important to us, and we are committed to improving our service.

If you encounter any errors, please reach out to our customer service department, and we will be more than happy to assist you in resolving them. Additionally, if you have any suggestions for how we can enhance your experience, please don't hesitate to share them with our team.

Thank you for your understanding, and we appreciate your support as we work to improve JetPrint.

13 augustus 2024

All my products are showing as sold out, what? why? They are print on demand. I cant get anyone on support, do I just delete them???

Mouthy Ginger
Canada
2 dagen gebruiken de app
JetPrint Fulfillment heeft geantwoord 15 augustus 2024

Hello,

We apologize for the inconvenience and any frustration caused by your experience. 

To clarify, if all products are out of stock, we take the initiative to remove them from our app to ensure that unavailable products are not listed. 

According to our records, you contacted our customer service department three days ago, and we have already responded with a solution. We recommend manually updating your inventory using the store owner account or attempting to republish the products. 

If you have any further suggestions or concerns, please don't hesitate to reach out to our customer service team. Our technical department is actively investigating the issue to ensure it is resolved as soon as possible.

Thank you for your understanding and patience.

15 mei 2024

Their automated system charged me 3 times what i was supposed to pay for an order. The customer service is useless. The automated chat is completely useless. The didn't answer my questions and did not resolve my problem even when i sent them pictures with proofs. They robbed me over $120 dollars! Beware!

Punchstyle
Verenigde Staten
Meer dan 3 jaar gebruiken de app
JetPrint Fulfillment heeft geantwoord 16 mei 2024

Hello,

We're here to voice our protest against your "inaccurate and irresponsible" statements.

To begin with, our automated system is typically off by default. However, in May, you personally activated the automated system and configured it for "automatic payment 3 hours after placing the order." All of these settings were chosen by you, and we had no part in them.

Secondly, when you stated, "The order pays three times," it appears to be a malicious accusation against us. On May 9th (UTC+8), you placed two orders totaling US$126.96 and US$42.13 respectively. The US$126.96 order consisted of 4 products (three pairs of shoes and one hoodie), while the $42.13 order comprised 2 products (two pairs of shoes). The $42.13 order is the one you intended to make, whereas the $126.96 charge is for another order due to your active setup of automatic deductions. Therefore, your assertion is unfounded as there are indeed two separate orders.

Thirdly, you claimed: "Customer service is useless and we didn't answer any of your questions." On May 9 (UTC+8), you reached out to us regarding a deduction request, but we only located your US$42.13 order at that time. When you contacted us again on May 15th, we reiterated: "You set up automatic payment, and the US$126.96 you paid is a separate order of yours."

You never explicitly informed us of your desire to cancel the US$126.96 order.

Lastly, we take responsibility for any shortcomings on our part, but we reject any unfounded accusations. Furthermore, upon your objection, we have already cancelled your order and will refund the fee to your payment account within (2-3 business days).

We strongly advise you to deactivate automatic payment settings and switch to manual settings to prevent any unnecessary losses.

Thank you.

18 december 2023

Never received a tracking update for the item, my account always stated "in production" 3 weeks after the order was placed. When the item finally arrived ANOTHER BRAND'S merchandize was with the product. I initially thought it was a joke: No Quality control, no accountability. Save your brand - partner somewhere else.

6Isaiah8
Verenigde Staten
Meer dan een jaar gebruiken de app
JetPrint Fulfillment heeft geantwoord 20 december 2023

Hey,

Thank you for your suggestion. Currently, each of our orders comes with a tracking number and is updated synchronously based on the order status.

According to our investigation, you placed only one order with us in 2023. This order was paid on November 14th (UTC+8), and it arrived on November 28th (UTC+8). It took a total of 14 days from order payment to order delivery.

After you received the goods, our customer service department did not receive any information from you regarding the order. If there is an order error or any other issue, you can contact our customer service within 30 days of receiving the product for a refund.

31 januari 2024

Afull shipment

dwstore
Georgië
5 maanden gebruiken de app
JetPrint Fulfillment heeft geantwoord 18 maart 2024

Hey there,

Thanks for letting us know about this. We're sorry for any trouble you're having with our app.

We get how frustrating it can be to encounter issues with our service. Please know that our team is dedicated to delivering a top-notch service experience for everyone, and we take your feedback seriously.

1 november 2023

My design keeps coming out printed backwards

Dwayne Elliott Collection
Verenigde Staten
Bijna 4 jaar gebruiken de app
JetPrint Fulfillment heeft geantwoord 1 april 2024

Hey there,

We apologize for the inconvenience you've experienced with our printing services. Your satisfaction is our utmost priority, and we regret any frustration caused.

We understand how upsetting it can be to encounter issues with your design printing backwards.

We offer a refund option within 30 days of receiving your goods. Our aim is to ensure your satisfaction with our app.

We genuinely hope this helps regain your trust in JetPrint, and we're committed to delivering even higher-quality service in the future.

Thank you.

5 februari 2022

I'd love to speak with someone whose leaving the great reviews because I want that same experience. I ordered some sample watches on Jan 25, 2022 and my order is not being processed and I haven't been able to reach anyone from the company by phone, email, whatsapp, or by their other customer service number. I even tried facebook messenger. I'm going to be forced to dispute my order soon with my bank because i'm getting nothing from the company but fear if one of my customer's order from me that I'll be embarrassed and unable to give a status update about where their order is. I hope i'm wrong because I really want to do business with jetprint but for now its Feb 5 and since Jan 26th i've gotten no contact from anyone.

K-roo Apparel
Verenigde Staten
Meer dan 3 jaar gebruiken de app
JetPrint Fulfillment heeft geantwoord 30 maart 2024

Hello,

We sincerely apologize for any inconvenience caused to you.

We completely understand your frustration regarding the delays in order processing and the challenges in reaching our customer service team. Rest assured, we've taken immediate action to address these issues. As you read this, we've bolstered our customer service and production teams to resolve any problems you may encounter swiftly.

Every customer is valuable to us, and we're committed to improving your experience with us. We hope for the opportunity to work with you again in the future.

Thank you for your understanding.