JetPrint: Print On Demand

Hey there,

We apologize for your disappointment with our service.

After reviewing your order history, it seems that you placed your hat order with us on October 6, 2023 (UTC+8). Unfortunately, during our quality review process, we discovered that your hat design had a watermark effect, and despite multiple attempts, we were unable to meet our review standards for the order, resulting in shipping delays.

In early November, we reached out to inform you about the design issues and sought your guidance on whether to proceed with shipments. Regrettably, we didn't receive your reply within a reasonable timeframe. Consequently, we initiated the refund process for your order on November 9, 2023 (UTC+8).

We apologize for any inconvenience caused by my delay in notifying you promptly about changes in your order status. Rest assured, we're dedicated to improving our notification system to ensure that our customers are promptly informed about any updates or changes to their orders.

Once again, we apologize for the frustration and inconvenience this situation has caused you.

Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business;)

Hey there,

Thank you for providing your feedback. We appreciate your pursuit of the perfect product.

On March 20th (UTC+8), you reached out to us via online chat, expressing your concerns and preferences regarding our products. Among your requests, you specifically mentioned the importance of double stitching for you. We provided a detailed response to your inquiries on that day, and I will reiterate it here.

1. Our products are all made-to-order and hand-sewn. While we strive for consistency, it's important to note that achieving perfectly parallel double stitching in every pair may not always be feasible. If uniformity is essential to you, we suggest considering bulk orders.

2. Regrettably, we are unable to offer refunds for minor discrepancies such as slightly uneven stitching or minor fraying along the edges. Due to the handmade nature of our process, some degree of variation is to be expected.

3. While we value your dedication to customer satisfaction, we must clarify that we cannot guarantee flawlessness in every pair of shoes.

We appreciate your input and wish you success in finding a supplier that meets your exacting standards.

Thank you.

Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business;)

Hey there,

We sincerely apologize for the inconvenience you've experienced regarding your orders not reaching your customers. Ensuring timely delivery is our responsibility, and we have implemented a comprehensive refund policy to mitigate any financial losses you may incur due to this issue.

Rest assured, our newly assembled team is dedicated to addressing and resolving any problems you encounter promptly. We understand the importance of timely assistance and are committed to improving our response times to better serve you.

Regarding the matter of emails being flagged as harmful by certain providers, we understand your concerns. However, please note that this can be a result of individual email service providers' spam filters. We assure you that our emails and attachments are free from harmful content. We recommend checking your spam folder and marking our emails as safe to ensure you receive future communications without any interruptions.

We genuinely value your feedback and would like to extend our apologies once again for the inconvenience caused. If given the opportunity, we would be grateful to continue serving you.