JetPrint: Print On Demand

Absolutely the best app in the entire App Store for product customization. Additionally, their watches are high quality. Also, if you are a fan of customer service, you will be happy to know that these guys are not only quick to chat and answer your questions, but they will go above and beyond to rectify any negative situation that may arise. A special shoutout to both Jennifer and Daniel for always answering all my questions via chat, email and WhatsApp!

Very easy to use and love how this app looks.

JetPrint is awesome! Product quality is excellent and customer service is Amazing.

First time I ordered to get samples of shoes we were hoping to launch with 14 designs. I ordered over a month ago, their site says 20 days to receive. Order says Fulfilled on 1-30-2021 (that's 17 days ago)-haven't gotten a thing. No response from anyone from the site. Can't find out what's going on with my order and even if I'll really get it. Tracking says it's still in China. I can't use a service like this for customers. Terrible customer service, terrible communication and I guess we'll never know what the product is like. This is what the site states: 2-6 working days production
ETA for Delivery: Standard Delivery in 20 days / Express Delivery in 9 days
Ridiculous!!
Oh and no phone number!

I ordered 3 pair of jeans. 2 was the regular shipping, and 1 was for "expedited" shipping. the quality was a 0/10, it felt like paper. see through material. Its been a month and they still haven't shipped the "expedited" pair.

I've now put through a several thousand orders now (primarily shoes) with JetPrint so can give a pretty through review.

Recently, JetPrint support and communication from the team has been really quite poor. Significant changes have been made (without notice) to product variants for some products on JetPrint that have had huge effects on store owners; however, store owners were not notified of these changes until they had been rolled out. The result is ALL existing JetPrint products in our store will need to be updated to match the JetPrint Variants OR any new products added will also need to be manually changed to match the store variant setup. It's pretty disgraceful, given the volume of business we send to JetPrint. It's really disappointing as we started as a 4 star review and its just slowly gone downhill over the years despite sending more and more business.

- Product quality : There are instances where for some reason a bad (cheap?) insole was used instead of the normal “softer” insole. There is also the odd issue with the designs getting mixed up for example the left shoe for one order is sent with the right shoe of another order. Or a Black toe shoe is sent instead of a white. I’d recommend doing random sample orders regularly to ensure the quality of the insole (you’re not getting the bad “cheap” one), the designs are correct, and branded boxes are being sent if that’s what you have ordered.
Design interface/mockups - I'm was happy with with what was offered as it was easy to use with nice mockups. However, recently they changed the mockup tool so we can no longer change the level of “blending” the design has on blank mockup. So now all our old mockups look slightly different to any new products we add. Store owners were not advised of this change prior to is being rolled out
Black shoe mockups for the low and high top canvas shoes is incorrect and shows black eyelets instead of the bare metal (silver) eyelet the shoe actually has. Required additional manipulation in photoshop to correct this so customer receives what they see online. Has been raised multiple times with JetPrint but never corrected.

Support – was great and when minor problems arise they were usually solved quite quickly. Sometime there is difficulty trying to convey the problem to the support team so its best to send a screen shot to explain. Recently however, when things go “wrong” and when you really do need actual support, its very difficult to get response.

Shipping - They mainly use Yanwan and YunExpress for international segment, then local carriers for last mile. My only issue is some of the last mile carriers often let the team down and I have had a few "wrong address, return to sender" when the address was not incorrect at all. Only seems to happen with USPS, OnTrac (US), Amarex (Australia) and Evri (UK) and these carriers respective support as you would expect – hopeless. When the last mile carrier is Australia Post, Royal Mail there doesn’t seem to be an issue.
- Dashboard – clunky to use. 3 years after bringing this to JetPrints attention, they finally added the customer order number that shows in your store. BUT you cannot search by it, so I'm not sure exactly why it's there…. If you filter by dates, then view an order, all date filters are removed when you exit that order. Again, clunky and not user-friendly. They also finally added (again some 3 yrs after asking) the customer surname instead of just the first name …which was written twice. But again, you cannot search by customer name/surname so not sure of why its there.
So, with no order number or full name to search by, it is really hard to locate orders. After scrolling through pages of orders to find an order (say page 13), once you click into then out of your order, you end up at the start of all orders again (ie page 1). Has been raised multiple times with JetPrint and never corrected.

Summary:
The Dashboard REALLY needs to be fixed. In this day and age, it is simply not acceptable that you are not able to search your orders by the customer surname (or your store order number). Looking for a specific order makes a 5 second job take 5 mins.

However, the main reason for a one star now is there is ZERO communication for store owners when significant changes to the app are going to be rolled out. You can wake up one morning and suddenly your whole store is broken, and you cannot add products the way you could before, and your entire store of over 400 products now needs to be changed to be consistent with the new changes.

the selection looks so good, the design lab is pretty easy also, I think they should list the shipping in an easier to locate spot but other than that it is very user friendly

Fantastic App! Custom service brilliant. Would suggest allowing to add text but apart from that cannot fault it. great quality products, reasonable prices.

Great app, the range of products is amazing and the quality is great! I would highly recommend them. The customer service is also super helpful.

I like this company. the customer service is very good and responsive. I only issue is how I design my shoes. There is no way to save the design leave and come back to finish the edits. Once you save that is it. If You want to edit you have to start over. It goes for if you leave the page on accident all the work done is lost.