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NEW UPDATE: Back to 1 star for JetPrint. It’s Christmas and 5 blankets arrived too small (ordered 60x80”, came 57”x77”, 3 “ shorter in length and width than usual) AND the designs were squished in from the sides, very clearly evident with circular images looking drastically oval. I provided photos and videos of the warped designs and size error and I’m being told the designs are “normal”, that the errors are “not the fault of the factory”, and that they “can’t be remade”. Even with side-by-side images of the warped blankets and the original blanket design. Absolutely unacceptable.
UPDATE: I am updating my review from a 1 to a 3 as JetPrint has finally responded and is issuing replacement blankets for those that arrived in the wrong size. Jennifer was kind and courteous and, though it was a delayed response, she was helpful. Will update my review again once the replacement items are received in good order. Original Review: Customer service is obviously not a priority for JetPrint. I've ordered multiples of the XL fleece blanket ((78.7 x 59.1 inches) and they are arriving in the Youth size (55.1 x 43.3 inches). I have attempted to contact JetPrint twice and have not heard back. My customers have paid for these items and are requesting replacements and/or their money back. I can't offer them either of these until JetPrint refunds the orders or informs me they are replacing the items with the correct size.
Hello,
We apologize for any inconvenience caused by the issues you faced with your previous order.
We have initiated the refund process for your order. Please don't hesitate to reach out to our customer service team if you require any additional information to expedite this process.
Once again, we sincerely apologize for any inconvenience caused and appreciate your patience and understanding. We look forward to the chance to offer you improved service in the future.
Thank you.
they provide the worst customer service ever, never responds to messages and if they do it takes 2-4 wks. I have orders that my customer never received the product. To have such a good product, I'm extremely disappointed in the service!!!!
Hey there,
We're sorry for the unpleasant experience you had with our service. We recognize the significance of timely communication and dependable delivery, particularly when fulfilling orders for your customers.
We've overhauled our customer service department and established a new team committed to addressing inquiries promptly and effectively.
Should you have any further questions or concerns, don't hesitate to reach out. We appreciate your business and look forward to the chance to collaborate with you again in the future.
Thanks.
This site has so many great things about it. Unfortunately, SHIPPING TO THE USA SUCKS AND IS VERY UNRELIABLE!!!! If you want to supply your store with items then yes. Selling online to customers STRONG NO!!!! They need USA shipping suppliers and manufacturers for better shipping times. Currently they vary from 16 to 25 days. Sits in China for 8 to 10 days.
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience you may have encountered while shipping to the United States.
Firstly, we want to assure you that we have expanded our customer service team to provide better assistance with any questions or concerns you may have.
Typically, we deliver your order to the carrier within the estimated production time. However, delays can occur due to various factors beyond our control. If you need expedited shipping, we recommend selecting the fastest shipping option available during checkout to ensure prompt delivery of your order.
Thank you for choosing JetPrint. We look forward to serving you again.
I have had multiple products not arrive to my customers. I am sick of having to refund items cause of this company's incompetence. I'm losing money solely due to this app. Also, it takes forever to get a reply from them, and when they email you back, chrome flags their emails/files as being harmful.
I'm over it.
Hey there,
We sincerely apologize for the inconvenience you've experienced regarding your orders not reaching your customers. Ensuring timely delivery is our responsibility, and we have implemented a comprehensive refund policy to mitigate any financial losses you may incur due to this issue.
Rest assured, our newly assembled team is dedicated to addressing and resolving any problems you encounter promptly. We understand the importance of timely assistance and are committed to improving our response times to better serve you.
Regarding the matter of emails being flagged as harmful by certain providers, we understand your concerns. However, please note that this can be a result of individual email service providers' spam filters. We assure you that our emails and attachments are free from harmful content. We recommend checking your spam folder and marking our emails as safe to ensure you receive future communications without any interruptions.
We genuinely value your feedback and would like to extend our apologies once again for the inconvenience caused. If given the opportunity, we would be grateful to continue serving you.
awful. no response. no refund. no products. had to refund customer and had to call credit co. to dispute purchase for items not received.
DO NOT USE. IF I COULD IT WOULDN'T BE ANY STARS.
Hey there,
We're sincerely sorry to learn about your unpleasant experience. At JetPrint, we are committed to delivering top-notch service and ensuring orders are promptly fulfilled. Regrettably, we fell short of meeting your expectations on this occasion.
To address this issue, we've implemented a new team and streamlined our refund process to ensure it's faster and smoother. Additionally, we've introduced a revised refund policy to give our customers better service.
We deeply apologize for any inconvenience trobles you and hope for the chance to offer you improved service in the future.
Thanks.
Honestly, we gave it a try, they shipped out 1 product and my customer got it dirty... and with ink and stains. They offered a refund, but never heard from them again...
We are very sorry for the inconvenience caused by our delay. Due to the surge in orders before Christmas, the financial department’s processing of orders requiring refunds was a little slower than usual. We have already made the refund, it'll appear on your account in 1-3 days at most. We promise will pay more attention to rapid response and demand processing in the following services.
Be very careful with this app. After downloading and building my product, I was unable to view my dashboard and create a sample order. App is unresponsive on numerous occasions, and technical support is inadequate in providing assistance. Several times, I didn't receive a response for over 3 hours. Technical support agent completely ignored my symptoms and provided answers to a problem, I wasn't even having.
Hey there,
Thank you very much for taking the time to review our app. We sincerely apologize for the inconvenience you experienced with our product.
Rest assured, the issues you encountered have been addressed, and we have implemented fixes to ensure smoother functionality, especially regarding the dashboard and sample order creation.
We are deeply sorry for the delay in our response to your queries. We understand the frustration this may have caused and have taken steps to improve our response times. In the new year, we've expanded our support team to ensure more prompt and effective assistance for our users.
Your feedback is invaluable to us, and we appreciate your patience. If you have any further suggestions or encounter any other issues, please don't hesitate to reach out.
Thanks.
Does not ship to my home town where most of customers are. Cant even get a representative to write or email me back. Bad for my business because me trusting this app is a bad reflection of me. I’m beyond disappointed at how unprofessional and inconsiderate my first experience has been treated for me and as so for my customers.
Hey there,
We're sincerely sorry for the inconvenience you've experienced. At JetPrint, we strive to provide top-notch service to all our customers. We want to assure you that we currently support shipping orders to anywhere in the world. However, it seems there may have been a miscommunication or oversight in your case.
Our brand new team is dedicated to promptly addressing any issues that arise. Please provide us with your shipping address so that we can investigate this matter further, provide you with the most accurate information, or discuss potential solutions together.
We sincerely apologize for any disappointment or inconvenience caused. We value your business and hope for the opportunity to serve you again in the future.
Currently unsatisfied with this app. I ordered two watches. One arrived defective (metal came apart). I contacted customer support on August 5th. It's August 11 today and i have not heard back. Very disappointed. Will update if things change.
Hello,
We sincerely apologize for the inconvenience caused by the defective watch you received and the delay in our response. At JetPrint, we take full responsibility for any product issues that may arise. Rest assured, we have a comprehensive refund policy in place to ensure that your investment is protected, and we also offer a generous 1-year warranty on all our watches.
We understand your disappointment and frustration with the situation. Please allow us to rectify this issue promptly. Our newly assembled team is dedicated to addressing any concerns you may have in a timely manner. We are committed to providing you with a high level of customer service and ensuring that you are completely satisfied with your purchase.
We appreciate your patience and understanding, and we are determined to make things right for you.
STAY AWAY FROM THIS COMPANY!!!!!!
I placed an order O_220802_00408 over two months ago. The app shows the order is still in production!? I sent a message to Jennifer to inquire about my order she said she had to check with shipping. Still no word. I said ok over a month went by still no information on my order which is still showing its production. So I reach back out to Jennifer to see why my order is still showing it is in production. She informed me that it had shipped out and apologized. Said she would refund the money I paid for the order that never came. And send out a new order O_220829_00575 me since the first one never showed up. I said ok waited a month and the same thing happen again, a month later my order is showing that order is still in production. AND I NEVER RECEIVED A REFUND. JENNIFER LIED TO ME. so to this day I have not received a refund or received my product. STAY AWAY FROM THIS COMPANY!!!!!
Hey there,
We apologize for the inconvenience caused by the delays and miscommunication regarding your orders.
Regarding your first order (O_220802_00408), we regret to inform you that it was unfortunately lost during overseas transportation.
As for your second order (O_220829_00575), it indeed entered production, but unfortunately, there was a lapse in our logistics system, resulting in the order not being packaged and shipped out as intended. Rest assured, we are taking immediate action to rectify these issues internally, and Jennifer has been reprimanded accordingly.
Additionally, we are initiating the refund process for your order. Please reach out to our customer service team with your relevant information so that we can expedite the refund for you promptly.
We understand your frustration and sincerely apologize for any inconvenience caused. Should you have any further concerns or questions, please don't hesitate to contact us. We hope for the opportunity to regain your trust and serve you better in the future.
Thanks.