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The app is user friendly, but sadly delivery of product is very long (4+ weeks) and some items are sent back to the sender. Not very good look for our brand as we proud ourselves to delivery the best customer service as possible. We are quite disappointed...
updated in 2023: Really appreciate your important feedback and advice here my friend, After years of precipitation and versions update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
Hello my dear friend, this is JetPrint's support team lead,
Here I've confirmed that it was returned because of the old channel block issue to NZ, we've upgraded to New Zealand special logistic line for you, and please check the message & new tracking link there. The followed tracking info will be continuously updated here. Sorry for the inconvenience brought to you here, we've confirmed and signed new channels & special logistic lines to New Zealand, will guarantee the returning won't happen again, and also will surely pay more attention to your followed orders & our collaboration.🤝
Really appreciate your kindness and support.
Update: I ordered 3 phone grips in February and I received two. The third came blank. I was told I would receive both a refund and a free phone grip. Neither of which has happened. Each time I ask, I get no tracking info nor any real information regarding my transaction. Needless to say I am disappointed as I still like their watches but am now reconsidering my relationship wit this company.
Great customer service. My watch arrived on time but in an Avengers box. Express service is truly express and everyone loves the watch. Minus the box hiccup, I like the watches.
Thank you for your feedback, and we apologize for the unpleasant shopping experience we gave you on the phone grip. At present, we have reorganized our support team, which is more professional in customer service, product production, logistics and transportation than before. Now we sincerely invite you to come back to our app again and you will definitely have unexpected surprises!Please feel free to contact our support team, we can provide you with a free sample.
Delivery is too long; no notifications. I had an order stay in production and never was delivered.
Hey there,
We apologize for your disappointment with our service.
After reviewing your order history, it seems that you placed your hat order with us on October 6, 2023 (UTC+8). Unfortunately, during our quality review process, we discovered that your hat design had a watermark effect, and despite multiple attempts, we were unable to meet our review standards for the order, resulting in shipping delays.
In early November, we reached out to inform you about the design issues and sought your guidance on whether to proceed with shipments. Regrettably, we didn't receive your reply within a reasonable timeframe. Consequently, we initiated the refund process for your order on November 9, 2023 (UTC+8).
We apologize for any inconvenience caused by my delay in notifying you promptly about changes in your order status. Rest assured, we're dedicated to improving our notification system to ensure that our customers are promptly informed about any updates or changes to their orders.
Once again, we apologize for the frustration and inconvenience this situation has caused you.
I want to like this app but it will not work. It just kicks me back out to the app section of the Shopify app. I did manage to access it in my browser only to face more disappointment. Overall, it's the eternal upload speed, unintuitive UI and super basic design tools that make this a 2 star app. It is a pity too cause It seems like they have a great selection of products. I hate that I hate it.
Hey there,
We're sorry for the disappointing experience you had with our app.
Our technical team has identified and resolved a bug that was causing the app to unexpectedly exit the Shopify app section. Furthermore, we've made optimizations to boost upload speeds and enhanced the user interface for a smoother experience.
We understand your frustration and truly appreciate your patience and understanding.
Please feel free to give our app another try. We're confident you'll see significant improvements, and we're here to assist you at every stage.
Where is the customer support? After receiving samples I was happy with, my first customer order was badly misprinted - the entire design was misaligned. I have been in touch via email and still have not had a response. I tried the "chat" on the site and got the response, "I am not at work, love. I will check tmrrw." Pricing is great, but service and support is non-existent.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. After the version update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
I gave it 2 stars because it keeps asking me to rate it. I've designed and imported 2 items and it won't let me do anything else. Customer service contacted me in a days time and said clear browser cache, so I did it again. I still can't design anything and taking down the 2 products I can't trust that My customers will receive these goods if I can't even edit them or design more. If the app had worked I'd give 4 stars before I receive my sample order.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. It's very kind of you to give us important feedback on designer system optimization. We've sorted out your question with our technical department already, and we're updating our coding and User Interface, and mockup generator for better and easier operation in 2023, I'm sorry for the temporary inconvenience here. The mockup page and the entire experience will surely be better in the following months.
Unfortunately it makes no sense to start this business when you live in the EU, as the customs will catch every order of your customers as its not declared the right way. To this i had to pay extra 23€ (!) taxes to the customs just to get my sample package from them, what would be very unpleasant for a real customer...
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. If our service makes your customer being charged by customs in the EU, maybe you choose the fast delivery method by DHL, the DHL agency needs the tax number for the EU. But you can choose the standard delivery method for customers, also, we have found some solutions for EU sellers.
In particular, I am uploading the AOP Hoodie...using your downloaded template but every time I go to upload the file is too large. Very frustrating.
Hello,
Thank you for reaching out and for sharing your feedback with us.
We sincerely apologize for any inconvenience you experienced while trying to upload your AOP hoodie using our template. Rest assured, we have swiftly resolved the issue regarding file size limits to ensure a smoother experience for all our users moving forward.
We are always open to hearing from you, whether it's to report challenges or offer suggestions for further improvements. Your voice matters to us, and we're here to listen.
Thanks.
First order not so good. If this continues I will delete it. Was not a good first impression while my customer was surprised because of one items from his order couldn’t get sent
Thank you for your feedback, and we apologize for the unpleasant shopping experience we gave you on the phone grip. At present, we have reorganized our support team, which is more professional in customer service, product production, logistics and transportation than before. Now we sincerely invite you to come back to our app again and you will definitely have unexpected surprises!
I downloaded the app simply because it said in their bio they do canvas shoes and i thought it would be a great addition but after trying to find it in the app it looks like they dont do them. Waste of time downloading it
My dear friend, thank you for your feedback. In fact, we have canvas shoes, maybe just when you use the app, we removed the product and updated it. It's been four years since your last comment, and we've made several attempts to improve the site over the years. Now JetPrint has more than 400+ products with various items. We believe that this time will bring you a different sales experience.Please feel free to contact our support team, we can provide you with a free sample.