JetPrint: Print On Demand , 372 avaliações
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The product choice is good, some mockups in the clothing don't look that good, I'm using other services but I am interested in the bags, shoes and watches, I'm impressed by the shipping times offering and the prices, but the design system is not very good lacking in one key feature I use in other POD services and that's the ability to use Patternize or pattern making, the color selection is a bit simple, everything else seems pretty good.. only thing keeping me from really embracing this is is a better designer system..
Thank you for your feedback here my friend. It's very kind of you to give us important feedback on designer system optimization. We've sorted out your question to our technical department already, we're updating our coding and UI page for better and easier operation in 2023, I'm sorry for the temporary inconvenience here, but the mockup page and the entire experience will surely be better in the following months.
I want to like this app but it will not work. It just kicks me back out to the app section of the Shopify app. I did manage to access it in my browser only to face more disappointment. Overall, it's the eternal upload speed, unintuitive UI and super basic design tools that make this a 2 star app. It is a pity too cause It seems like they have a great selection of products. I hate that I hate it.
Hey there,
We're sorry for the disappointing experience you had with our app.
Our technical team has identified and resolved a bug that was causing the app to unexpectedly exit the Shopify app section. Furthermore, we've made optimizations to boost upload speeds and enhanced the user interface for a smoother experience.
We understand your frustration and truly appreciate your patience and understanding.
Please feel free to give our app another try. We're confident you'll see significant improvements, and we're here to assist you at every stage.
Love this app so much, still got a lot room to upgrade. Looking forward for more product inside and hope they may add on save design feature in future ;)
Used the app mainly for watches. Great App! Looking forward to trying other products and sharing them on my store!
Mala experiencia con esta plataforma, la comunicacion conn èsta dejanmucho que desear y pese a la cantidad de comunicaciones, no han sabido dar una respuesta concreta ni una solucion a laentrega de los pedidos realizados, segun su plataforma lampriduccion lleva de 2 a 6 dias, pero ya hace mas de un mes y siguen sin poder darme una respuesta... en lo particular no lo recomiendo, y solo hicimos pedidos de prueba, imaginense que esto le pasa a un cliente.
Hey there,
Forgive us for not speaking Spanish, so we will reply to you in English.
We're sorry to learn about your negative experience with our platform. We recognize the significance of timely delivery and transparent communication, and we're dedicated to enhancing these aspects.
We've established a new team specifically focused on delivering excellent service to our customers.
We hope you'll consider giving us another opportunity to earn your trust and collaborate with us in the future.
Thanks.
I placed my first and only order with Jet Print on July 10th and today I still haven't received it and no refund. From my experience, this is the worst enterprise I have had to work with... I was patient, understandable but in the end, they fooled me... You are free to decide if you want to try it but I don't recommend. Unless of course you want to end up with angry customers all the time
Hello,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused by your order placed on July 10, 2020.
To address this issue, we've made changes within our team to enhance our service. We've established a dedicated team focused on providing prompt assistance and swiftly resolving any order-related issues.
Furthermore, we've initiated the refund process for your order. To expedite this procedure, please reach out to our customer service team with the required information, and they'll assist you in completing your refund.
Once again, we apologize for any inconvenience and appreciate your understanding. If you have any further concerns, please don't hesitate to contact us.
Thank you.
Love these watches...can't wait for the metal band watches to be available
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business;)
its . so . good i like it
Thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business.
Where is the customer support? After receiving samples I was happy with, my first customer order was badly misprinted - the entire design was misaligned. I have been in touch via email and still have not had a response. I tried the "chat" on the site and got the response, "I am not at work, love. I will check tmrrw." Pricing is great, but service and support is non-existent.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. After the version update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
I ordered 3 pair of jeans. 2 was the regular shipping, and 1 was for "expedited" shipping. the quality was a 0/10, it felt like paper. see through material. Its been a month and they still haven't shipped the "expedited" pair.
Hey there,
We extend our sincerest apologies for the disappointment you experienced with the quality of the jeans you ordered through our JetPrint app.
Rest assured, we have taken immediate action to address this issue.
Regarding the delayed shipment of the "expedited" pair, we are currently investigating the matter to understand the cause of the delay. In the meantime, we have initiated the refund process for you. Although we do not have a chat history with you, we want to ensure that you receive the assistance you deserve. Please feel free to contact our customer service team to provide any relevant information necessary to expedite the refund process.
Once again, we apologize for any inconvenience this may have caused. Your satisfaction is our top priority, and we appreciate your understanding and patience as we work to improve our services. We hope to regain your trust and welcome you back to our JetPrint app for a better experience in the future.