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My design keeps coming out printed backwards
Hey there,
We apologize for the inconvenience you've experienced with our printing services. Your satisfaction is our utmost priority, and we regret any frustration caused.
We understand how upsetting it can be to encounter issues with your design printing backwards.
We offer a refund option within 30 days of receiving your goods. Our aim is to ensure your satisfaction with our app.
We genuinely hope this helps regain your trust in JetPrint, and we're committed to delivering even higher-quality service in the future.
Thank you.
Very nice products! Good quality and good reply service when there are questions! I love the watches and shoes, the dresses and the prints are of good quality. Jetprints is open for suggestions and that is possitive
I'd love to speak with someone whose leaving the great reviews because I want that same experience. I ordered some sample watches on Jan 25, 2022 and my order is not being processed and I haven't been able to reach anyone from the company by phone, email, whatsapp, or by their other customer service number. I even tried facebook messenger. I'm going to be forced to dispute my order soon with my bank because i'm getting nothing from the company but fear if one of my customer's order from me that I'll be embarrassed and unable to give a status update about where their order is. I hope i'm wrong because I really want to do business with jetprint but for now its Feb 5 and since Jan 26th i've gotten no contact from anyone.
Hello,
We sincerely apologize for any inconvenience caused to you.
We completely understand your frustration regarding the delays in order processing and the challenges in reaching our customer service team. Rest assured, we've taken immediate action to address these issues. As you read this, we've bolstered our customer service and production teams to resolve any problems you may encounter swiftly.
Every customer is valuable to us, and we're committed to improving your experience with us. We hope for the opportunity to work with you again in the future.
Thank you for your understanding.
I am totally happy with this app. They offer products that I can customize and use as my own brand. As I grow they offer excellent products that I can add to my store with new and trusted designs that my customers love. Thank you so much. There's one thing that I would like for them to offer with there custom shoes and that is including it with custom shoe boxes. If I could get my custom shoes with the shoe box that would be greatand I can send it dirrectly to my cusomters and not have to send it to me first then to my customers. Having the shoes inside the shoe box and being able to ship it that way would help me greatly.
not too happy with app, the personalized items does not work on some of the items.
Hey there,
We are genuinely sorry to hear that you had a less than satisfactory experience with our app.
Our products are designed to offer both print-on-demand and personalized options. We understand your frustration with the personalized items not functioning as expected. Could you kindly provide us with the product numbers of the items you encountered issues with? Our team will investigate the matter promptly.
Your suggestions and insights are crucial for us to enhance our services. Please don't hesitate to reach out to our customer service team with any further feedback or concerns you may have.
Thanks.
I really ike how it does I really ike how it does I really ike how it does I really ike how it does I really ike how it does I really ike how it does
I just ordered a few samples for my store, and have to say Absolutely LOVE the quality of these watches. Genuine Leather, lovely quality and 3 weeks delivery to UK. So glad I came across this store :)
I paid for my order they never sent out to me I sent them like million emails they never replied to them about my order.
Hi there, we apologize for the oversight on missing your previous email here, please kindly send us your order number again, we'll check and get you the status and solution ASAP today and avoid the same issue happening again.
Nice App. You need more current shoes, Chunky, Big Bottoms, Stacks etc. MOre comperable to popular brand styles. I do like the app though.
Hey there,
Thank you for your feedback and for your continued support of JetPrint.
We want to sincerely apologize for the delay in addressing your request for more current shoe styles, including Chunky, Big Bottoms, and Stacks. We take customer feedback seriously, and we want to assure you that your request was submitted to our production department early on. Unfortunately, this project had to be paused due to unforeseen challenges.
It's important to note that the development of new shoe styles entails significant investment, both in terms of time and resources. We have invested substantial funds in acquiring equipment and materials for these endeavors. Regrettably, despite our best efforts, some projects have not yielded the desired results, and the equipment purchased for these purposes now sits unused.
Moreover, we understand that shoe preferences can vary greatly among our diverse customer base. While we strive to offer a wide range of styles, it's challenging to ensure that every shoe will resonate with everyone. Nevertheless, we are committed to continuously improving our product selection and welcome any further suggestions for new shoe designs.
Once again, we appreciate your feedback and your loyalty to JetPrint.
Thanks.
So far this app has been the easiest to use and the selection of products is AWESOME. I love designing watch faces and the the new clogs for my store.