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JetPrint has a really nice collection of products! And their customer service is amazing. They are super nice and answer to any questions right away. :D Thank you for your awesomeness!
It was great and easy to use and has a variety of different products. To select from no complaints so far.
Great Customer Support! Patiently they are handling the problem. First time am using your product and hope everything will go well.
It's been about 3 weeks, and so far my experience has been really bad. I signed up and placed an order, and paid for it. Since then I can't log back into my account to view my orders or dashboard, it keeps forcing me to verify my account, over and over again. I haven't received any receipt email for my order either. No one in customer service has returned my emails. Maybe it's because this problem has now overlapped with Chinese New Year? Hopefully, they come back and can resolve these issues.
Hey there,
We apologize for any inconvenience you have experienced.
Our investigation reveals that on January 25, 2023, we were in the Chinese New Year period. During this holiday season, our operations, including customer service support, were suspended for 15 days. Unfortunately, this overlap may have affected our ability to address your concerns promptly.
Typically, we post holiday notices in the app one month in advance and send emails to inform customers of upcoming holidays. However, it seems there was an oversight on our part, and we take full responsibility for ensuring better communication.
We understand your frustration and sincerely apologize for any inconvenience caused.
We hope for your understanding and the chance to regain your trust. Please don't hesitate to reach out, and we'll be more than happy to assist you.
Thank you.
Dear all,
App is very good but shiiping fee are extremly high.
Thanks
Jelena
great selection of products to choose from and work with . i just wish some products had a different layout to work with, or a system that can mirror the other side to make customizing some products easier . that way you know for sure either both sleeves on a shirt, hoodie, jacket, or shoe will look identical to one another . other than that i have no concerns or anything really to complain about . i will say being in the United States of America, products do take some time to get here, i don't know if that's because of COVID-19 or what, but that's not a big problem for me .
I'm now sick of being asked for a review every time I design a product. Fix This now. This app has absolutely some of the most beautiful mockups I have seen. The products are excellent. There are some small delays in the mockup engine if you are loading large image sizes, but apart from that it seems brilliant.
Hello,
Thank you very much for your review.
We're thrilled to hear that you find our mockups exceptional and our products excellent.
We've taken note of your feedback regarding the review prompts, and we've already addressed this issue. Your insights are invaluable to us in improving our service.
If you have any further suggestions or feedback, please don't hesitate to share.
Wäre schön wenn ich wieder in meine App käme .Sehr schlecht und schädlich für das Geschäft
Hey there,
We're sorry for any inconvenience or frustration caused by recent changes to our app.
We recognize the importance of optimizing our applications to better serve our customers. Our aim is to simplify the process and remove any unnecessary steps, ultimately improving your JetPrint experience.
To assist you further, we've created tutorials offering step-by-step guidance on using our updated app. These resources are tailored to help you navigate any changes seamlessly.
If you encounter any difficulties or have questions along the way, our dedicated customer service team is available to assist you. Please don't hesitate to reach out, and we'll gladly support you throughout the process.
Thanks.
Let's Go!! I like when an app is just easy to navigate and just flows. Am just starting a new online store and this app was recommended by a friend.
Easy to use. Makes fulfilling orders a walk in the park. Awesome app and awesome people to work with.