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bonjour,
je le recommande cette application, sauf il y a truc à améliorer les logos en relief pour les chaussures baskets et sneakers .
Cordialement.
IMPERIAL 125 R'B.
En geral la parte de diseño funciona bastante bien. He hecho pedidos de prueba de calidad y también estoy bastante satisfecho con la calidad de la impresión, especialmente especialmente teniendo en cuenta el precio, aunque siempre es mejorable. Los tiempos de envío fueron correctos.
Sin embargo, todavía hay algunas cosas que encuentro que hay que mejorar. El agregador de productos tiene algunos errores:
1. Algo que me parece de gran importancia es el hecho de no poder agregar etiquetas de marca en los productos. Es algo fundamental para dar una imagen sólida de la marca.
2.Cuando se agrega un producto a la tienda, a partir de entonces este no es editable y en caso de tener algun error, hay que crear el producto de nuevo. Estaría bien que fuera posible editarlo una vez agregado a la tienda.
3. Cuando se realiza un pedido desde la tienda (shopify) la información del pedido no se traspasa al agregador de pedidos de Jetprint, y hay que hacerlo a mano. En caso de que haya muchos pedidos, esto es muy poco escalable.
4. En uno de los pedidos de prueba de calidad que hice, un bolso, me vino sin correa de cuerpo.
Hey there,
Thank you for your recognition of our printing quality, and we sincerely apologize for the issues you've encountered.
As my Spanish is not very strong, please allow me to respond in English. We'll address each of your concerns one by one.
1. Brand Labels: We do offer brand labels. You just need to contact our customer service department to have them enabled. Please note that for labels requiring special handling, such as sewing onto clothing, a minimum order quantity (MOQ) is required as we need to prepare materials in advance. We appreciate your understanding.
2. Product Editing: Currently, our products cannot be re-edited once added to your store. However, our technical department is working on a new mockup generator, which will allow you to create design templates and enable re-editing.
3. Order Synchronization with Shopify: Our app seamlessly integrates with Shopify. If product attributes are not changed, orders are synchronized to the JetPrint order page. Enabling the automatic payment feature can help expedite order placement.
4. Missing Strap on Bag: We investigated the issue with your order and found that the product title you ordered was 874. Women’s Tote Bag, which does not include a shoulder strap. We offer a similar product with a long strap, titled 875. Women’s Tote Bag - Long Strap. You may have ordered the wrong product.
We recommend that you check your order before ordering. If you find that you have ordered the wrong product, you can contact our customer service department within 24 hours of placing the order to have it replaced for you in time.
Thank you for your feedback, and we are committed to improving your experience with JetPrint.
You should fix set price with one click for all variants
Hey there,
We’re sorry to hear that you’ve had a frustrating experience with our app.
To clarify, for products with multiple attributes, our app does allow you to set prices for all variants with a single click. For example, with product number 312, if you adjust the price for the "Black" option, it will automatically update the prices for both "Men" and "Women" options under that attribute.
However, for products with a single attribute, such as just "size," the price cannot be uniformly modified during synchronization at this time. We have noted your feedback, and it has been added to our development waiting list.
If you have any further suggestions or need assistance, please reach out to our customer service team.
Thank you for your understanding.
Upgrade your app by adding click one Radio button to update the cost of the product. add one price change for all.
Part two, add lock image into place. So it does not move.
Hey there,
We’re sorry to hear that you’ve had a frustrating experience with our app.
First, for products with multiple attributes, our app does allow you to set prices for all variants with a single click. For example, with product number 312, if you adjust the price for the "Black" option, it will automatically update the prices for both "Men" and "Women" options under that attribute.
However, for products with a single attribute, such as just "size," the price cannot be uniformly modified during synchronization at this time. We have noted your feedback, and it has been added to our development waiting list.
Second, we won't be considering the layer-locking function for now since we allow multiple layers to be dragged and moved together. If you don't want to move a specific layer, simply select the other layers instead.
If you have any further suggestions or need assistance, please reach out to our customer service team.
Thank you for your understanding.
love it. easy to design, publish and great product choices.
Offering an impressive combination of quality, variety, and service, JetPrint's really a reliable print-on-demand partner, I can confidently recommend JetPrint to anyone who requires print on demand products or services.
I am totally happy with this app. They offer products that I can customize and use as my own brand. As I grow they offer excellent products that I can add to my store with new and trusted designs that my customers love. Thank you so much. There's one thing that I would like for them to offer with there custom shoes and that is including it with custom shoe boxes. If I could get my custom shoes with the shoe box that would be greatand I can send it dirrectly to my cusomters and not have to send it to me first then to my customers. Having the shoes inside the shoe box and being able to ship it that way would help me greatly.
Great service and good prices!
Their automated system charged me 3 times what i was supposed to pay for an order. The customer service is useless. The automated chat is completely useless. The didn't answer my questions and did not resolve my problem even when i sent them pictures with proofs. They robbed me over $120 dollars! Beware!
Hello,
We're here to voice our protest against your "inaccurate and irresponsible" statements.
To begin with, our automated system is typically off by default. However, in May, you personally activated the automated system and configured it for "automatic payment 3 hours after placing the order." All of these settings were chosen by you, and we had no part in them.
Secondly, when you stated, "The order pays three times," it appears to be a malicious accusation against us. On May 9th (UTC+8), you placed two orders totaling US$126.96 and US$42.13 respectively. The US$126.96 order consisted of 4 products (three pairs of shoes and one hoodie), while the $42.13 order comprised 2 products (two pairs of shoes). The $42.13 order is the one you intended to make, whereas the $126.96 charge is for another order due to your active setup of automatic deductions. Therefore, your assertion is unfounded as there are indeed two separate orders.
Thirdly, you claimed: "Customer service is useless and we didn't answer any of your questions." On May 9 (UTC+8), you reached out to us regarding a deduction request, but we only located your US$42.13 order at that time. When you contacted us again on May 15th, we reiterated: "You set up automatic payment, and the US$126.96 you paid is a separate order of yours."
You never explicitly informed us of your desire to cancel the US$126.96 order.
Lastly, we take responsibility for any shortcomings on our part, but we reject any unfounded accusations. Furthermore, upon your objection, we have already cancelled your order and will refund the fee to your payment account within (2-3 business days).
We strongly advise you to deactivate automatic payment settings and switch to manual settings to prevent any unnecessary losses.
Thank you.
I like this company. the customer service is very good and responsive. I only issue is how I design my shoes. There is no way to save the design leave and come back to finish the edits. Once you save that is it. If You want to edit you have to start over. It goes for if you leave the page on accident all the work done is lost. Even with the latest updates, my review is still true. Also, I want to add that its hard to see the bleed areas.