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Your customer service Is Poor. The respnse time is extremely slow, and there appears to be little interest in actually learning the issues that need to be solved. There appears to be a canned response to rpblems without investibgation into the actual problem. Your sustem lacks effective personal assistance.
Hi,
We sincerely apologize for the inconvenience and frustration this issue has caused you.
Upon reviewing your case, we found that you contacted us 4 days ago (UTC+8) regarding orders #1002 and #1004, specifically mentioning that order #1004, placed on May 16, 2024, was not synchronized with your JetPrint account. Our customer service team promptly responded to assist you and explained the necessary steps.
After inspecting the situation, we believe the reason the order did not synchronize is because you altered its original attributes. Our product attributes consist of single attributes such as size (XS, S, M, L, XL, etc.). You added the attribute Color to this product and set its value to "Purple and Blue." In your screenshot, your customer purchased "Blue/2XL" clothing from your store. However, because our product has only a single attribute, the SKU for "Blue/2XL" is not available in your account, resulting in the order not synchronizing.
We strongly advise against altering product attributes from single to multiple attributes or vice versa, as such changes can disrupt order synchronization.
If you still wish to fulfill this order, we recommend locating the same design in your JetPrint account, ensuring it matches the ordered size, and placing a manual order accordingly.
Thanks.
Professional Team and great new interface work/app....... Really awesome ! and quick shipping time.
I have been using JetPrint for two years now. Love thier products. Very consistent.
Hey there,
We understand that you've experienced differences in quality, deviations from the item as described, or even incorrect production. We apologize for any inconvenience caused to you.
It's worth noting that as soon as we discovered such an issue, we took immediate action and reprinted the affected order for you. Even though the refund period has expired, if you still have objections to the quality or any aspect of your order, we're more than willing to open the refund process for you to reapply.
We tried to contact you last week to discuss this matter further, but unfortunately, we haven't heard back from you yet.
If you have any further questions or concerns, please feel free to contact our customer service team. We're here to assist you to the best of our ability.
Thanks.
Amazing program! Super high quality products, friendly customer service, the best prices on the market thanks again.
Jen and team are a delight to work with. She is extremely attentive and eager to meet and exceed your needs and expectations. Committed to, and vested in, the best possible execution of your order and the prioritizing of the unique and customer-specific deadlines. Great products, coupled by the best customer service, I now have the freedom to focus my attention elsewhere with the full assurances that I am best positioned, and fully supported by Jen and her team of solutions experts, to receive the highest level results and maximum quality potential—meeting and exceeding all of the highest standards of productivity and communication. Thank you Jen, and all of JetPrint…you certainly receive my complete endorsement with the strongest imaginable accolades.
It's not "if things will go wrong, it's when". In those times, support is the most important thing and JetPrint has support that keeps you warm and fuzzy inside.
So far this app has been the easiest to use and the selection of products is AWESOME. I love designing watch faces and the the new clogs for my store.
I recently discovered this incredible app and its fantastic collection! The variety and quality of the products exceeded my expectations, truly going above and beyond. The best part about Jetprint is its seamless integration with your store categories, allowing your designs to be published directly after completion.
Great customer service and my watch arrived without a hitch. Express service is truly express and everyone loves the watch.
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business;)
Absolutely fantastic app,
Fantastic collection of watches, above & beyond when it comes products.
The best thing about Jetprint when you finish your designs it publishes your designs straight in your store categories which saves so much time.
Absolutely superb,