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Update: I ordered 3 phone grips in February and I received two. The third came blank. I was told I would receive both a refund and a free phone grip. Neither of which has happened. Each time I ask, I get no tracking info nor any real information regarding my transaction. Needless to say I am disappointed as I still like their watches but am now reconsidering my relationship wit this company.
Great customer service. My watch arrived on time but in an Avengers box. Express service is truly express and everyone loves the watch. Minus the box hiccup, I like the watches.
Thank you for your feedback, and we apologize for the unpleasant shopping experience we gave you on the phone grip. At present, we have reorganized our support team, which is more professional in customer service, product production, logistics and transportation than before. Now we sincerely invite you to come back to our app again and you will definitely have unexpected surprises!Please feel free to contact our support team, we can provide you with a free sample.
Delivery is too long; no notifications. I had an order stay in production and never was delivered.
Hey there,
We apologize for your disappointment with our service.
After reviewing your order history, it seems that you placed your hat order with us on October 6, 2023 (UTC+8). Unfortunately, during our quality review process, we discovered that your hat design had a watermark effect, and despite multiple attempts, we were unable to meet our review standards for the order, resulting in shipping delays.
In early November, we reached out to inform you about the design issues and sought your guidance on whether to proceed with shipments. Regrettably, we didn't receive your reply within a reasonable timeframe. Consequently, we initiated the refund process for your order on November 9, 2023 (UTC+8).
We apologize for any inconvenience caused by my delay in notifying you promptly about changes in your order status. Rest assured, we're dedicated to improving our notification system to ensure that our customers are promptly informed about any updates or changes to their orders.
Once again, we apologize for the frustration and inconvenience this situation has caused you.
Wäre schön wenn ich wieder in meine App käme .Sehr schlecht und schädlich für das Geschäft
Hey there,
We're sorry for any inconvenience or frustration caused by recent changes to our app.
We recognize the importance of optimizing our applications to better serve our customers. Our aim is to simplify the process and remove any unnecessary steps, ultimately improving your JetPrint experience.
To assist you further, we've created tutorials offering step-by-step guidance on using our updated app. These resources are tailored to help you navigate any changes seamlessly.
If you encounter any difficulties or have questions along the way, our dedicated customer service team is available to assist you. Please don't hesitate to reach out, and we'll gladly support you throughout the process.
Thanks.
I want to like this app but it will not work. It just kicks me back out to the app section of the Shopify app. I did manage to access it in my browser only to face more disappointment. Overall, it's the eternal upload speed, unintuitive UI and super basic design tools that make this a 2 star app. It is a pity too cause It seems like they have a great selection of products. I hate that I hate it.
Hey there,
We're sorry for the disappointing experience you had with our app.
Our technical team has identified and resolved a bug that was causing the app to unexpectedly exit the Shopify app section. Furthermore, we've made optimizations to boost upload speeds and enhanced the user interface for a smoother experience.
We understand your frustration and truly appreciate your patience and understanding.
Please feel free to give our app another try. We're confident you'll see significant improvements, and we're here to assist you at every stage.
Thus far, I have 6 products through Jetprint. 1/2 of them have had manufacturing issues. Either poor quality, item not as pictured or described, or just plain made wrong.
Hey there,
We understand that you've experienced differences in quality, deviations from the item as described, or even incorrect production. We apologize for any inconvenience caused to you.
It's worth noting that as soon as we discovered such an issue, we took immediate action and reprinted the affected order for you. Even though the refund period has expired, if you still have objections to the quality or any aspect of your order, we're more than willing to open the refund process for you to reapply.
We tried to contact you last week to discuss this matter further, but unfortunately, we haven't heard back from you yet.
If you have any further questions or concerns, please feel free to contact our customer service team. We're here to assist you to the best of our ability.
Thanks.
Where is the customer support? After receiving samples I was happy with, my first customer order was badly misprinted - the entire design was misaligned. I have been in touch via email and still have not had a response. I tried the "chat" on the site and got the response, "I am not at work, love. I will check tmrrw." Pricing is great, but service and support is non-existent.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. After the version update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.
I gave it 2 stars because it keeps asking me to rate it. I've designed and imported 2 items and it won't let me do anything else. Customer service contacted me in a days time and said clear browser cache, so I did it again. I still can't design anything and taking down the 2 products I can't trust that My customers will receive these goods if I can't even edit them or design more. If the app had worked I'd give 4 stars before I receive my sample order.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. It's very kind of you to give us important feedback on designer system optimization. We've sorted out your question with our technical department already, and we're updating our coding and User Interface, and mockup generator for better and easier operation in 2023, I'm sorry for the temporary inconvenience here. The mockup page and the entire experience will surely be better in the following months.
Unfortunately it makes no sense to start this business when you live in the EU, as the customs will catch every order of your customers as its not declared the right way. To this i had to pay extra 23€ (!) taxes to the customs just to get my sample package from them, what would be very unpleasant for a real customer...
Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. If our service makes your customer being charged by customs in the EU, maybe you choose the fast delivery method by DHL, the DHL agency needs the tax number for the EU. But you can choose the standard delivery method for customers, also, we have found some solutions for EU sellers.
In particular, I am uploading the AOP Hoodie...using your downloaded template but every time I go to upload the file is too large. Very frustrating.
Hello,
Thank you for reaching out and for sharing your feedback with us.
We sincerely apologize for any inconvenience you experienced while trying to upload your AOP hoodie using our template. Rest assured, we have swiftly resolved the issue regarding file size limits to ensure a smoother experience for all our users moving forward.
We are always open to hearing from you, whether it's to report challenges or offer suggestions for further improvements. Your voice matters to us, and we're here to listen.
Thanks.
First order not so good. If this continues I will delete it. Was not a good first impression while my customer was surprised because of one items from his order couldn’t get sent
Thank you for your feedback, and we apologize for the unpleasant shopping experience we gave you on the phone grip. At present, we have reorganized our support team, which is more professional in customer service, product production, logistics and transportation than before. Now we sincerely invite you to come back to our app again and you will definitely have unexpected surprises!