JetPrint: Print On Demand , 355 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its extensive product range, quality offerings, and intuitive design interface. They commend its smooth integration with online stores and quick custom design creation and selling capabilities. The responsive customer service, fast shipping times, and reasonable prices are also highly valued. The app's ease of use in product setup is particularly praised, making it a cost-effective choice for new businesses.
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In some ways it is easy to create product, although it would help if the product template gave the size of the image needed to produce a good quality print.
Also, it would be nice to be able to see the shipping price from China to the USA, as I don't plan on selling elsewhere. But then I just discovered that shipping to the USA isn't supported. So I guess I'll go elsewhere
Update 04/02/2024: Don't know what the issue was, but today I was able to initiate two different orders and had no issues with the USA shipping address. Just a glitch in the system, or whatever. Anyway, glad to say so far everything is okay.
Also, JetPrint customer service was VERY responsive which bodes well for the future.
Hello,
Thank you very much for your feedback.
It appears there might be a misunderstanding. We want to clarify that we ship many orders to the United States and can deliver orders worldwide.
If you could kindly provide us with the address or a screenshot of the address information you entered, we would be happy to investigate the issue further. Please reach out to our customer service department, and we will do our best to resolve any issues you may have.
Thank you.
The app is user friendly over all I love the selection of things that JetPrint offers. I am thrilled with their customer service. Top Notch. Anything I asked them or needed help with, they promptly replied. There are actual humans working at this company.
Hey there,
Thank you for taking the time to share your feedback with us.
Regarding your first point about displaying shipping costs, we understand your concern. The reason why we do not display shipping costs in the "Compare At..." section is because we cannot accurately provide real-time shipping costs for every possible destination. If we were to fix a specific country for shipping costs, it might create the misconception that this cost is synchronized with the customer's target market, which could lead to confusion. Our aim is to provide transparent and accurate pricing, and displaying fixed shipping costs may not align with this goal.
Regarding your second point about shipping charges, we acknowledge that shipping costs are a significant factor for our customers. We are constantly working to negotiate reasonable shipping rates with our carriers to offer competitive prices. Additionally, we encourage you to consider the total price (product price plus shipping price) when comparing our services with other print-on-demand companies.
We appreciate your feedback on modifying our app, and we'll keep you updated via email once any changes are implemented.
Thank you.
I enjoy using this app, but I have some suggestions for the developer to improve it. Firstly, I would appreciate it if the size of the content could be increased, as it can strain the eyes. Secondly, it would be helpful if the content was clearer, more items were available, and the design library is not loading fast very slowly. Thank you for being so understanding.
love their amount of products and the versatility. main draw back for me was the design platform. It kept freezing and reseting midway through and when I tried to save as draft. I came back to it the next day and it was gone. Currently waiting on response from JET I hope there is a fix or I am doing something wrong because I love their options
amazing products, love the app
edit... i dont understand how the fees go. When i place an order (a sample order for me) every item i add it multiplies the shipping fees. Its not "one" shipping fees for each order but for each item. Which means if i try and make a bulk order for 10 items that cost for example 50 euros the shipping fees is another 50 or more even though its basically one single order. I can never get many products for me to test and see.
I think JetPrint has a really great selection of products, and I experienced great customer service when I had question. The sample product I ordered arrived much sooner than expected which was a Huge plus! I am a bit disappointed however in the product I received. I ordered the Diving Cloth Tote bag with PU Leather Handle. It printed very vibrant however the material used has deep permanent wrinkles all over the product that a customer would not be able to remove. Also, the smell is very strong like paint or polyurethane. That can't be healthy. I could not keep it in my room because of the smell. This would be a beautiful product however the fabric must change. I would be concerned about sending it to a customer as is unfortunately. I am willing to give JetPrint another try. I have ordered other samples to check out the qualty. I am hoping for better.
This is an update to my previous review.
Customer service follow-up was excellent. I let the item sit out for a week to air out and the smell has definately diminished. It's still there but seems to be diminishing each day. I will not iron the product as suggested I am concerned that the print would be affected as well as the fabric itself as it is very soft. I am noticing the wrinkles are becoming less with each day. I am very happy about this. As the image on the product turned out beautiful. It would be a matter of explaining this to the customer before purchase to avoid bad reviews.
Hey there,
Thank you for sharing your recent experience with JetPrint.
We're genuinely sorry to hear that you are disappointed about the diving bag. Please accept our sincere apologies for any inconvenience caused.
Regarding the issues you raised, we'd like to address them directly. The strong odor you noticed may be from the printing ink used during the manufacturing process. We want to assure you that we prioritize the use of environmentally friendly ink that adheres to stringent safety standards. While the smell may be initially strong, it dissipates over time, especially with proper ventilation. We recommend allowing the product to air out upon receipt, and rest assured, it poses no threat to health or safety.
Additionally, the wrinkles you observed on the product are likely a result of transportation. We understand how this can detract from the overall appearance of the item. To address this, we recommend gently ironing the product on a low heat setting, being cautious not to damage the print. This should help smooth out any wrinkles and restore the product to its intended state.
We're grateful for your willingness to give JetPrint another chance, and we're committed to ensuring your next experience exceeds your expectations.
The sneaker and materials itself were of high quality and they fit ok- but it seemed unfinished and one side in particular looked handcut and misshapen. numerous visible product issues not in the mockups online -double stitches, frayed edges, etc. when i posted pictures of the actual product reaction was less than enthusiastic. others say they have had a positive experience so maybe it was that one product but right now I wouldn't recommend for a higher end shop.
Hey there,
Thank you for providing your feedback. We appreciate your pursuit of the perfect product.
On March 20th (UTC+8), you reached out to us via online chat, expressing your concerns and preferences regarding our products. Among your requests, you specifically mentioned the importance of double stitching for you. We provided a detailed response to your inquiries on that day, and I will reiterate it here.
1. Our products are all made-to-order and hand-sewn. While we strive for consistency, it's important to note that achieving perfectly parallel double stitching in every pair may not always be feasible. If uniformity is essential to you, we suggest considering bulk orders.
2. Regrettably, we are unable to offer refunds for minor discrepancies such as slightly uneven stitching or minor fraying along the edges. Due to the handmade nature of our process, some degree of variation is to be expected.
3. While we value your dedication to customer satisfaction, we must clarify that we cannot guarantee flawlessness in every pair of shoes.
We appreciate your input and wish you success in finding a supplier that meets your exacting standards.
Thank you.
It seems great. It's easy to find the products I wish to review. Your site has many products that inspire creative ideas. My store is not 'live' yet. I will definitely look at your ratings as part of my due diligence. I look forward to producing interesting products with you.
Very easy to use. I like creating products with it.
Having to start every design from scratch. Need to be able to copy layouts (or save templates), and replace images with the same position and dimensions.
Copy needs to also copy tags & descriptions, as adding these in repreatedly.
Need a Pattern function, to repeat tiled patterns. Am having to save multiple files with different dimensions (e.g. 6x6, 9x9...) for each product.
EDIT: Patterns have just been added, but unable to centre the pattern on the product.