รีวิว (110)
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I love this app! As a new shop owner it'd important for me to be able to communicate with my customers but I had no coding experience. This app is really easy to install and to customize. I was up and chatting in no time. Sweet!
Really helpful App. Glad I stumbled upon it. Helps me talk to customers easily and also helps them out. I have been using it for almost 3 years. Despite the replacement of the platform.
✌ Your review gave us more strengh. Good to know you kept us even between platforms. It made us super happy.
May the force with you!
Wish you a good Jivo 💚
We have been using Jivo since we launched our website using Shopify. We are very happy with the product. This enables us to communicate with buyers real time or via email message if we are unavailable.
RUN FROM THIS COMPANY..Product is absolute garbage...even worse is their "support" Absolutely stay away...too many other good options. Absolute garbage company
We would like to apologise for your negative experience with our product. If it's possible, we'd like to learn more about your specific situation and make things right.
Please drop me a letter at is@jivochat.com
Best regards,
Igor
I use the app for a chatbox on my webshop, really doing its job! would recommend trying it out! We like it alot !
Thank you very much!
This app helps communication with customers. It works great, lots of good feedback regarding this app
used another app and then turn to Jivochat, like the fucntion- proactive invitation, we 've seen more customer involved leave messages and look for advice. Very helpful for final conversion. Used 15 trial days and now just paid for pro version, so far so good. Divya helped much when we had an issue processing payment, it is system bug and we waited for 2 weeks for solution, finally okay now.
Thank you so much for your review.
If you need any support, please do not hesitate in contacting our Customer Success's Team. We are here for you!
May the Jivo Be With You!
awful experience, the app is not working and the support is not answering REPEATED requests. Don't waste your time on it!
Hello! Thank you for finding the time to give us honest feedback. I am really sorry that you had issues with our app and that our support was not able to help. Please let me know if there is something we could still do to fix the situation. Drop me a message at is@jivochat.com and I promise, that solving your problem will become my top priority.
Thanks,
Igor
I love the app easy to install and people can reach you by email, messenger & call. I personally uninstall because when I sent me a message besides getting a notification and being able to reply fast I had to log in. I should of ask for support but idk why that didn't cross my head. So yeah give it a try. App awsome.
Thank you a lot for your feedback!
An O.K. app, but tricky. Beware it´s very difficult to remove, once you request to cancel your account, they are supposed to send you a code to your email which of course, never arrives, so they won´t let you cancel your account that easy. even deactived, the app still runs on my website. It´s a pain in the neck. I should have never installed this app!
We are sincerely sorry for your experience. We see that you have uninstalled Jivo widget from your website already. To uninstall Jivo from your website, you do not need to cancel your account. Via, Shopify Apps you can uninstall Jivo, thus widget will disappear. Anyways, we will review our account cancellation process as well to figure out what went wrong. We are sorry to see you go, but we are always at your help and ready to solve your problems. Please expect a mail/call from our side. Regards.