Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for its multi-language support and seamless integration with platforms like Facebook, Viber, and Telegram. They value features such as live visitor monitoring, proactive chat invitations, and customizable chat windows. The omni-channel support and mobile version are also highly commended. Merchants report increased sales and customer interaction since using the app. The customer service is generally praised, with merchants noting helpful interactions with the support staff.

October 16, 2017

We recently switched to Jivo Live Chat from another live chat client and we couldn't be happier. The installation quick and easy (literally one-button install on the Shopify app store) and it works like a champ. Very easy to use and switching between the mobile app and the windows app is as simple as opening the app on the device I'm using. We've experience ZERO bugs/crashes/issues in the days we've been using it.

The features included with the pro version of the app exceed what other live chat clients offer and at a lower price. Our customer interaction has also increased since installing Jivo Chat! Love this app and we highly recommend it to anyone looking to add live chat to their web site!

Cottonwood Gift Co
United States
About 1 year using the app
October 2, 2017

Excellent app gets you in contact with the customers we have closed sales because we solve questions when they are on site selecting products. Also their customer service is fast and they solve any doubt you have. A must have for your store

Distribuidora Jc
About 1 year using the app
October 31, 2017

Jivo Live Chat has been increasing our conversions with its proactive chat feature (automatically inviting visitors to chat based on triggers we set, such as time on page). The ability to transfer a chat from one agent to another has been great. Installation was simple and we love being able to run Jivo Live Chat from a windows application, a browser, or an android app.

Barnett Products
United States
About 1 year using the app
February 6, 2018

Brilliant chat app. We’ve tried a couple of them, but this one is the only that works great and be easily localised to my country (in my case - Russia). Highly recommended.

About 1 year using the app
October 30, 2017

Loving this app - it’s making my communication lightnight speed with my customers!

Rover Pet Products
About 1 year using the app
October 2, 2017

Awesome Live Chat App ! Very Easy to Connect With Your Shopify Site , Very Accurate Translator , and Super Affordable . You Get all The Big Time Features for Great Price ! And Customer Service Rocks ! Thank You Team Jivo !

Wheelerdealersoft Toss
United States
12 months using the app
November 15, 2017

Had used a few different apps prior to this. Hands down best mobile application and desktop app available. Being able to custimize every piece is a great bonus too. Tech support has been great when needed. All around happy to have bought a full liscense for the next year.

Lighting Trendz
United States
11 months using the app
Edited November 6, 2019

Very happy with JivoChat and the team behind it.
Tools work well, and even when there is a slight bump on the road it is actually resolved quickly and in person.

We've been using the chat, callback, telegram and facebook integrations on a number of sites amongst our shopify site www.suzysdogfashion.com

*** Stars for sure.

Suzy's Dog Fashion - Since 1954
11 months using the app
JivoChat replied November 7, 2022

Thank you very much for your review!
We try our best to give you all the best experience in our Freemium and PRO version.
Your feedback gave us more strenght to do so! :D

December 11, 2017

The best Chat App, period. I've been using it for about 10 days, and it's really good, it's simple to set up agents, so I can have my co-workers answering questions while I produce.

Damndevil Ind
11 months using the app
Edited August 31, 2019

I found out about Jivo where I worked as a remote customer service agent. I fell in love with it and was very excited to see it on Shopify's app store. I use it to act as a sales agent or representative when I have visitors or customers on my store site. The most important thing is that I never miss chats on mobile or my PC, the notification sounds are so loud! I'd love cheaper plans though as I'm a small business, but then again, they give value for money.

Olifant Love
United States
10 months using the app
JivoChat replied April 12, 2019

Thank you for your review.