Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for its multi-language support and seamless integration with platforms like Facebook, Viber, and Telegram. They value features such as live visitor monitoring, proactive chat invitations, and customizable chat windows. The omni-channel support and mobile version are also highly commended. Merchants report increased sales and customer interaction since using the app. The customer service is generally praised, with merchants noting helpful interactions with the support staff.

October 20, 2017

We have already had a great experience with using Jivo Live Chat when we had our business in Europe and we were happy to find it here, in Shopify Apps.

Jivo Live Chat App is nice and easy to use for both customers and admin. You just intuitively understand what to do. It supports different languages, what is very important for us. It is very flexible – you can connect it with any channel you use – FB, Viber, Telegram, so you can be always in touch with your potential customers.
Good job, guys! We will definitely recommend it!

Sativa Organics
United States
10 months using the app
Edited May 13, 2020

Updated Review: (May 14, 2020)

Igor, offered me exceptional service when I got in touch with him. Previously I uninstalled this app, however, I am using this app again and I appreciate the way my concern was handled and now I am looking forward to growing my team from global locations & internal=tional support agents.

Thank you Igor

Previous Review:

I have been contacting support / sales at their email address sales@jivochat.com since 2 weeks and no one cares to respond. It has been an awful experience with Jivochat support.

10 months using the app
JivoChat replied April 15, 2020

Thank you for taking the time to give us your feedback. I am truly sorry you had a negative experience with our support. This does not come anywhere near our standards of service. Our support is available 24/7 on our website jivochat.com.
As for the email, we will be looking into this case, and do our best to improve our service. If there is still something we can do to help you, please reach out to our 24/7 support at jivochat.com or write me a letter is@jivochat.com, I would be glad to help. Kind Regards, Igor

February 19, 2019

JivoChat is a great app for any store that wants offer world class customer service. It definitely deserves 5 stars.

Colossal Store
9 months using the app
JivoChat replied April 12, 2019

Thanks a lot!

December 11, 2017

We have been using Jivo Live Chat since last month and it is the best Live chat app we have used. It is very easy to use and also gives you live visitor tracking of current visitors on your website and what page their on which can really come in handy when determining when you want to chat with a potential customer.

Thanks Jivo Live Chat!

Ab Designed It, Inc

Ab Designed It Inc
United States
9 months using the app
November 22, 2017

I really love Jivo Chat... I get the chance to see where my clients are on the site and give them information live. It's really easy to use for one or multiple sites. I really recommend it!

Chakras Incense
8 months using the app
October 16, 2017

I love Jivo Chat, beautiful design, supports different languages and most important you can connect it with facebook, viber and telegram! I know they also have call back feature, I did't tried it yet but sounds cool. Big plus is they have great customer support, which is very important for me. So far it's best chat I have used for my web site!

7 months using the app
February 5, 2019

I am new to JivoChat and it has worked very well so far. The connections that can be made have proven to be a positive with my new business!

Garlands of Eden
United States
7 months using the app
February 13, 2019

Jivo Chat is working very well for our company. The best chat app we tried. I highly recommend it. Customers are also happy!

7 months using the app
JivoChat replied April 12, 2019

Thank you.

June 24, 2021

I just recently migrated from Yahoo platform to Shopify (www.blingcartel.com) and I was having issues with integrating the JivoChat app after the transition. I got in contact with Juan at JivoChat and he was very patient with me and we actually figured it all out while he stayed with me on chat. The chat app is now working great on Shopify and I am super happy with the customer service. Thanks so much!

Bling Cartel
United States
6 months using the app
October 2, 2017

Excellent application to talk with our clients, interaction with our face page, that is, someone speaks to us by the face and Jivo Chat shows on our site and we can talk directly there with clients of the face, we can monitor who is live in our site and know where it is speaking and many other options, once again excellent app, I recommend to anyone who really wants to give attention to their customers.

6 months using the app