Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for its multi-language support and seamless integration with platforms like Facebook, Viber, and Telegram. They value features such as live visitor monitoring, proactive chat invitations, and customizable chat windows. The omni-channel support and mobile version are also highly commended. Merchants report increased sales and customer interaction since using the app. The customer service is generally praised, with merchants noting helpful interactions with the support staff.

February 6, 2018

Brilliant chat app. We’ve tried a couple of them, but this one is the only that works great and be easily localised to my country (in my case - Russia). Highly recommended.

Sorellemoscow
Armenia
3 months using the app
May 2, 2019

Few minutes after installing it then boom! I can now communicate with customers for free and real -time! best app ever that is free!

Simply IcedOut
Philippines
3 months using the app
JivoChat replied May 21, 2019

You're right. We have a very simple app to set and start working. Thank you very much for your review!

December 3, 2017

This tool is a MUST-have! We design/manufacture/sell personalized jewelry and the ability for website visitors to speak with us immediately and ask questions is crucial to our future success. Jivo is responsible for increasing our sales from the second we installed it. Support is very helpful and "live" using their own technology. If you're on the fence about installing Jivo LIve Chat - don't be. Install this app now and see your conversion rate drastically increase!

The Modern Bazaar
United States
3 months using the app
November 29, 2017

I've actually tried other chat apps before but JivoChat is definitely a stand out! Really easy to use, and they have all that I need and want in a chat system. Not to mention the really sleek looking layout on my website! Thanks for making such an amazing app! Definitely worth the money! :)

Prince Of Pins
Malaysia
3 months using the app
Edited February 2, 2018

One of the must-have apps for any store owners out there. Be it an established or a newbie. If you don't have it yet. You're missing out!
Thank you from www.khais.club

Khais Club
Vietnam
2 months using the app
May 13, 2020

I'm using this app from their beginning. I'm more or less satisfied with the app, except few glitches every now and then. I would like to have more features in free version, so app can be more usable even for free users. Then I would definitely reconsider 5 stars.

Tamed Winds
Lithuania
Over 4 years using the app
JivoChat replied May 13, 2020

Thank you for your review! We are currently working hard on adding new features to both free and paid versions of our app. Hopefully, you'll enjoy our newest updates when we roll them out :)

October 8, 2020

O suporte é rapido e eficaz, bom atendimento e resolução de problemas. German do suporte lhe ajudou com a instalacao do chat no site. Satisfeito e recomendo.

Arrow Tech Sa
Brazil
2 months using the app
JivoChat replied November 7, 2022

Muito obrigado pela sua avaliação! Fiquei muito feliz em ajudá-lo.
Conte sempre com todo o nosso time de Sucesso do Cliente!

January 3, 2023

Adorei aplicativo, utilizo em todas plataformas de serviço que ja prestei, dese Cartx e Shopify. porém o valor aqui na shopify tem um custo muito alto.

Conforto Saude
Brazil
2 months using the app
JivoChat replied January 4, 2023

Olá! Muito obrigada pela review e lealdade! Muito bacana saber que temos parceiros multiplataformas! São clientes como você que nos dão força para continuar investindo em excelência e suporte. :)
O investimento pode a princípio parecer alto aqui na plataforma mas buscamos retribuir com suporte e atendimento exemplares, assim como atualizações constantes para melhor atendê-lo!

Conte sempre conosco e que o Poder do JivoChat esteja sempre com você!

October 10, 2017

Nice and simple.
You are always connected with your potential buyers in case they have any inquiry.
I like this app :).

Authichii
United States
2 months using the app
October 24, 2017

Actualmente usamos Jivo Live Chat, y nos encanta 100% recomendada.
La aplicación Jivo Live Chat es agradable y fácil de usar tanto para clientes como para administradores. Simplemente entiendes intuitivamente qué hacer. Es compatible con diferentes idiomas, lo que es muy importante para nosotros. Es muy flexible, puede conectarlo con cualquier canal que use, FB, Viber, Telegram, para estar siempre en contacto con sus clientes potenciales.
¡Buen trabajo! ¡100% recomendados!

Viva Vieira
Portugal
About 2 months using the app