Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for its multi-language support and seamless integration with platforms like Facebook, Viber, and Telegram. They value features such as live visitor monitoring, proactive chat invitations, and customizable chat windows. The omni-channel support and mobile version are also highly commended. Merchants report increased sales and customer interaction since using the app. The customer service is generally praised, with merchants noting helpful interactions with the support staff.

October 24, 2017

Actualmente usamos Jivo Live Chat, y nos encanta 100% recomendada.
La aplicación Jivo Live Chat es agradable y fácil de usar tanto para clientes como para administradores. Simplemente entiendes intuitivamente qué hacer. Es compatible con diferentes idiomas, lo que es muy importante para nosotros. Es muy flexible, puede conectarlo con cualquier canal que use, FB, Viber, Telegram, para estar siempre en contacto con sus clientes potenciales.
¡Buen trabajo! ¡100% recomendados!

Viva Vieira
Portugal
About 2 months using the app
December 21, 2017

This is the best Live Chat app here on Shopify. Period.

A must-have for any store owner who desires to talk/chat in real-time to their customers.

This has an in-app call feature. This comes in real handy when you want to save $$ on expensive international call and gain more trust of your visitors.

I can't emphasize the importance of a good live chat on sales. Also, I have not noticed any negative speed effects due to the live chat (many other live chats slow down your website).

Been using it for a week now and I am just over the board. :)

Keep up the fab work guys!

Exploregift
New Zealand
About 2 months using the app
Edited April 8, 2019

I installed this app a few days ago. I changed from another app because it wasn't user-friendly when it came to answering messages and I didn't particularly like the message interface on the website. I find JivoChat very easy to use and was really easy to set up. I also love the chat box and I have had a few people use it already, so I am very happy so far.

Simply Gifts
New Zealand
About 2 months using the app
JivoChat replied April 12, 2019

Thank you very much, we appreciate your feedback.

October 21, 2017

Utilizamos o aplicativo a pouco tempo, mas estamos bem satisfeitos com sua funcionalidade. Simples e fácil de manusear, é ótimo para uma comunicação rápida com os clientes.

Comprasshop
Brazil
About 1 month using the app
November 24, 2017

Muito bom!! O aplicativo é excelente, ajuda muito a ter mais contato com o cliente. E aumentar as vendas.

Lojinha Baby
Brazil
About 1 month using the app
September 17, 2020

It a really good app for the cost the free version has a lot of stuff and will soon be upgrading to the paid one. I can now talk to customers live on the site and help them if they had any concerns. Divya really helped me out when it came to setting it up on my website and customization.

Eutify
Kenya
About 1 month using the app
JivoChat replied November 7, 2022

Hi my dear user, thanks for your positive feedback!

We are always open to hear our clients and help them to improve their sales even if they are using the FREE version. We also can help you to increase your sales by giving you few days under the PRO version.

Please, contact us so our success team will assist you in a proper way.

The Jivo Team.

December 10, 2017

This is really useful for our customer. Thank You Jivochat.

Vertiser
Indonesia
About 1 month using the app
March 3, 2018

So far I am LOVING this app! I feel like I'm connecting with my customers on a much better level and love that the app is proactive in starting conversations with the potential buyers. This one is a keeper!!!

Beautifulphotoprops
United States
About 1 month using the app
March 10, 2018

I am very satified with JivoChat features. It is a great app.

O Bacana
Brazil
About 1 month using the app
November 14, 2017

Excelente aplicativo. essencial para minha loja virtual. Super recomendo!
Aline

Acervo 001
Brazil
25 days using the app