Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for its multi-language support and seamless integration with platforms like Facebook, Viber, and Telegram. They value features such as live visitor monitoring, proactive chat invitations, and customizable chat windows. The omni-channel support and mobile version are also highly commended. Merchants report increased sales and customer interaction since using the app. The customer service is generally praised, with merchants noting helpful interactions with the support staff.

March 2, 2018

Really great and smooth app, been able to convert customers solely via the chat.

Humanwrit Es
South Africa
Almost 2 years using the app
February 6, 2019

This app is amazing!! I really like it, its so user friendly. Works extremely well on mobile too!! I'm using the free version for now but plan on upgrading really soon. Its definitely worth it.

Tricorium
United States
Over 1 year using the app
March 20, 2018

Very satisfied with all the options to personalize and make perfect fit the chat with your store.
It offers a mobile special icon for mobile devices very cool.
Very practical way to organize which agent would attend the customer depending their availability.
Great chat app.

Prueba Regalates
Mexico
Over 1 year using the app
May 26, 2021

Was looking for some quick instructions and Juan was very helpful. He put me in the right direction and the problem was solved quickly.

Lash Affair
United States
Over 1 year using the app
JivoChat replied November 7, 2022

Thank you so much for your review! You can always count on us :)

December 5, 2017

A product we sell online is embarrassing for most people to talk about with their Doctor. Using Chat they can stay anonymous but still get clinical advice. We love Jivochat and have used another Chat App that was not anywhere close as easy to use. It works seamlessly with Shopify, my Agents are happier and customers are using it. I would highly recommend Jivo!

My Care Kiosk
Australia
Over 1 year using the app
November 6, 2017

Jivo works great and does everything you need it to do. The cross user functionality works well and has increased the efficiency of my team's communication. In comparison to other chat products we have used in the past, Jivo Chat is the most high quality platform with the best features and continually works as it should - if you are considering getting a new chat platform, get Jivo

Wallpacksdirect Com
United States
Over 1 year using the app
February 15, 2018

I was tried different chats because I'm very pretentious in the end jivo chat was exactly for that i looking.
all inclusive in 1 chat, allow you make automatization by yourself, very friendly interface, full customization and very very easy to work. Amazing support.
Im very happy, highly recommend!

Marketaroma
Romania
Over 1 year using the app
May 10, 2021

This App is great! It helps our store so much & staying in touch with our customers is a bonus as it helps them feel at ease. There are so many amazing features to this App! Defiantly 5 Stars Review from our side. Thank you so much to Divya for amazing service & checking up on us if we are satisfied with service & app we have received. Defiantly an APP you would want as an online store to help your customers reach you without hassle - I love the feature of having the option to download the APP on one's phone so you are always up to speed with customers sending messages. Great Service! Thank you Divya!

Bagd - Bag The Deal
South Africa
About 1 year using the app
JivoChat replied November 7, 2022

Heeeey there! Many thanks for your awesome reviews, it makes all the team from JivoChat happier than yesterday.

Customers like you let us know that our work worths. We are working hard to up in the ranking of apps on Shopify store 💪✌

Your review gave us more strengh.
May the force with you! Wish you a good Jivo 💚

October 16, 2017

We recently switched to Jivo Live Chat from another live chat client and we couldn't be happier. The installation quick and easy (literally one-button install on the Shopify app store) and it works like a champ. Very easy to use and switching between the mobile app and the windows app is as simple as opening the app on the device I'm using. We've experience ZERO bugs/crashes/issues in the days we've been using it.

The features included with the pro version of the app exceed what other live chat clients offer and at a lower price. Our customer interaction has also increased since installing Jivo Chat! Love this app and we highly recommend it to anyone looking to add live chat to their web site!

Cottonwood Gift Co
United States
About 1 year using the app
October 2, 2017

Excellent app gets you in contact with the customers we have closed sales because we solve questions when they are on site selecting products. Also their customer service is fast and they solve any doubt you have. A must have for your store

Distribuidora Jc
Mexico
About 1 year using the app