JivoChat Live Chat

JivoChat Live Chat

by JivoChat

Turn store visitors into paying customers with Jivo Live Chat

4.4 of 5 stars(88 reviews)

Grow conversion rate by 20%

Engage with every visitor on your website and get more sales and leads from the traffic you already have. Enjoy the "Jivo Curve"!

One app instead of many

Live chat, email, Facebook, callback, telephony : now you can finally have all your communications with clients in one single app.

Easy to setup and easy to use

We keep things simple for you and your team. 3 minutes to install and you are all set. Desktop, mobile or web - Jivo has it all covered.


About JivoChat Live Chat

Most visitors leave your website without buying, contacting your managers or leaving their email. 70% of them will never come back. And it’s likely you’ve spent money, time and effort to bring them to your website.

This is how JivoChat can help:

JivoChat starts a conversation with every visitor on your website by showing a chat widget with a question relevant to your business. Tell about your current discounts or offer some help.

According to research by the American Marketing Association, visitors who engage with your business using live chat are 3x more likely to buy. 

Add JivoChat to your website and watch your conversion rate grow. It's that simple!

Here’s why 200 000+ businesses and marketers choose JivoChat:

  • Fair pricing: A forever free basic plan or a powerful Pro version starting from only 13$ per month.

  • Built-in CRM: Add statuses and reminders to every conversation. Follow up and convert your leads into actual sales.

  • Omnichannel: Contact clients through live website chat, phone, email, Facebook or Apple Business Chat.

  • Visitor Monitoring & Smart Triggers: Track your visitors in real time and proactively initiate live chats with them

  • Typing Insight: See the messages that visitors are typing even before they hit “send.”

  • Multiplatform: Desktop, Mobile or Web version - choose the Jivo app that suits your needs

  • Instant callbacks for visitors: Blow your customer’s minds by calling them back in less than 27 seconds.

  • Quick Phrases & Canned Responses: Create pre-written messages and send them by using hotkeys, get suggestions from messages you’ve sent before.

  • Multi-agent chats: Transfer and invite colleagues to participate in open support chats with customers.

  • Easy to install: The whole process takes no more than 3 minutes. Just copy and paste the code.

Take charge of what’s happening on your website. Install JivoChat, start talking to your visitors and converting them into leads and paying customers.

Integrates with

  • Google Analytics,
  • Facebook Messenger,
  • Mobile SDK,
  • CRM,
  • zapier,
  • Gmail

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 14-day free trial

See all pricing options
Free Basic Plan

Free

Best live chat app for Shopify

  • Lifetime free 5 users

  • Unlimited live chats and websites

  • Live chat support in 20 languages

  • Desktop, Mobile and Browser apps

  • 24/7 customer support

Professional Plan

$19/month

or $13/month billed at $156 once per year

Stand out with amazing customer service

  • Basic Plan + Many Features!

  • Proactive live chats

  • Detailed visitor info

  • Canned responses

  • Live chat and file transfer

  • Live visitor monitoring

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    91% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
    (3)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    6% of ratings are 1 stars
    (5)

Most recent reviews

Tamed Winds

I'm using this app from their beginning. I'm more or less satisfied with the app, except few glitches every now and then. I would like to have more features in free version, so app can be more usable even for free users. Then I would definitely reconsider 5 stars.

Developer reply

May 13, 2020

Thank you for your review! We are currently working hard on adding new features to both free and paid versions of our app. Hopefully, you'll enjoy our newest updates when we roll them out :)

Workologic

Updated Review: (May 14, 2020)

Igor, offered me exceptional service when I got in touch with him. Previously I uninstalled this app, however, I am using this app again and I appreciate the way my concern was handled and now I am looking forward to growing my team from global locations & internal=tional support agents.

Thank you Igor

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Previous Review:

I have been contacting support / sales at their email address sales@jivochat.com since 2 weeks and no one cares to respond. It has been an awful experience with Jivochat support.

Developer reply

April 15, 2020

Thank you for taking the time to give us your feedback. I am truly sorry you had a negative experience with our support. This does not come anywhere near our standards of service. Our support is available 24/7 on our website jivochat.com.
As for the email, we will be looking into this case, and do our best to improve our service. If there is still something we can do to help you, please reach out to our 24/7 support at jivochat.com or write me a letter is@jivochat.com, I would be glad to help. Kind Regards, Igor

theLightShop

RUN FROM THIS COMPANY..Product is absolute garbage...even worse is their "support" Absolutely stay away...too many other good options. Absolute garbage company

Developer reply

April 15, 2020

We would like to apologise for your negative experience with our product. If it's possible, we'd like to learn more about your specific situation and make things right.

Please drop me a letter at is@jivochat.com

Best regards,
Igor