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Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Hi Nimbus,
Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We’ll be ready to help once we hear from you.
So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.
Hi RM Outpost,
Thanks for your thoughtful review. We’re glad our app is saving you time and helping you deliver useful information to your customers.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Brilliant app and top-notch support, couldn’t be happier
Can’t fault the Jotform App or the team behind it - absolutely spot on. It was incredibly easy to integrate with Shopify, and everything worked seamlessly right from the start.
Training the AI bot is refreshingly straightforward. No faffing about with complicated flows or hours of setup like some others, it just works. The interface is clean, intuitive, and genuinely user-friendly. A proper plug-and-play solution for anyone looking to add AI to their store.
A full 5-star experience, great app, great people. Highly recommended.
Hi Plastic Solutions (Aldridge) Ltd,
Thanks for your thoughtful review. We appreciate you sharing your experience on how easy it was to set up your AI chatbot and add it to your Shopify store. Your 5-star rating and recommendation mean a great deal to us.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
I had some trouble upgrading my plan through Shopify since the discount wasn’t applying. It took a bit longer than expected, but Jotform eventually fixed the problem and honored the discount.
Thank you for making it right — everything is working well now.
Hi American Tile Depot,
Thanks for sharing your experience. We’re glad that the issue with your account upgrade has been resolved and everything's working well now. We appreciate your patience and understanding.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're always here to help.
I love Jotform, so far so good!! I have lots of content on my website and visitors ask questions and it provides smart comprehensive answers leaving them happy and saying "thank you"! It also does a great job answering all queries related to customer orders on my Shopify store and that leaves me with more time to do other stuff! Essential tool for any online business.
Hi GoutandYou.com,
Thanks for your wonderful review. We're happy to hear that our app has become an essential tool for your Shopify store and is helping you manage customer queries smoothly.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
It's an amazing app
Hi EZ Elements,
Thanks for your great review. We’re glad to know you’re enjoying our app and having a positive experience using it.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Really easy to set up, easy to train and very helpful to our customers. Definitely 5 Stars!
Hi Die Stadtgärtner,
Thanks for your 5-star review. We’re thrilled to hear that you find our Shopify AI Agent easy to set up and helpful for your customers. Your feedback means a lot to us.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
wow jotform exceeded my expectation
Hi Dream Yarn,
Thanks for your wonderful feedback. We’re happy to hear that our platform exceeded your expectations and helped make your experience a great one.
If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
good experience
Hi The Pet Hub,
Thanks for your excellent review. We're glad to hear that you're enjoying your experience with our app.
If you have any questions, reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
ME GUSTA LO AGIL Y EFICIENTE QUE RESPONDE.
Hi there,
Thanks for your great feedback. We're glad you like Jotform Shopify AI Agents and that it's helping you with your store.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.