Jotform AI Chatbot & Live Chat
- Prezzi
-
Piano gratuito disponibile
- App più diffuse tra i negozi simili al tuo
- Con sede negli Stati Uniti
- Valutazione
- 4,2 (28)
- Sviluppatore
- Jotform Inc.
Galleria immagini in evidenza
Chatbot IA e live chat H24 per migliorare il servizio clienti e le conversioni
Fornisci assistenza H24 con i chatbot IA, aumentando l'efficienza e la soddisfazione dei clienti. Il Chatbot IA Jotform automatizza le richieste, per un'assistenza immediata su ordini, spedizioni, prodotti, e FAQ. Addestrato automaticamente con i dati del tuo negozio, il chatbot migliora le sue risposte ad ogni nuova interazione con i clienti. Testa e perfeziona il tuo chatbot prima di rilasciarlo al pubblico. Risparmia tempo e migliora la soddisfazione dei clienti automatizzando l'assistenza.
- I chatbot IA forniscono supporto su misura e immediato, su prodotti e politiche.
- Con l'integrazione Shopify monitora ordini e prodotti, senza scrivere codice.
- L'automazione intelligente gestisce assistenza, acquisti e consiglia i prodotti.
- Assistenza multicanale via chat, web, e telefono con risposte IA naturali
- Integrazione con il Calendario Google e tanto altro, per una maggior efficienza.
- App più diffuse tra i negozi simili al tuo
- Con sede negli Stati Uniti
Lingue
Inglese. Turco. Tedesco. Francese. Italiano. Spagnoloe Portoghese (Brasile)
Funziona con
- Pannello di controllo Shopify
- Messenger
- Google Drive
- Slack
- OneDrive
Categorie
Messaggistica in tempo reale
Risposte automatiche
Personalizzazione
Automazione dei flussi di lavoro
Prezzi
Base
Gratis
- 5 Chatbot
- 100 Conversazioni Mensili
- 10.000 Sessioni Mensili
- 50 Minuti Chiamate Vocali Mensili
- 250 SMS Mensili
- 10M Caratteri Knowledge Base
Bronzo
$39 /mese
o a $408/anno con un risparmio del 13%
- 25 Chatbot
- 1.000 Conversazioni Mensili
- 100.000 Sessioni Mensili
- 100 Minuti Chiamate Vocali Mensili
- 300 SMS Mensili
- 20M Caratteri Knowledge Base
Argento
$49 /mese
o a $468/anno con un risparmio del 20%
- 50 Chatbot
- 2.500 Conversazioni Mensili
- 1.000.000 Sessioni Mensili
- 200 Minuti Chiamate Vocali Mensili
- 500 SMS Mensili
- 50M Caratteri Knowledge Base
Oro
$129 /mese
o a $1,188/anno con un risparmio del 23%
- 100 Chatbot
- 10.000 Conversazioni Mensili
- 2.000.000 Sessioni Mensili
- 300 Minuti Chiamate Vocali Mensili
- 750 SMS Mensili
- 100M Caratteri Knowledge Base
Tutte le spese sono fatturate in USD. Per gli addebiti ricorrenti e le spese basate sull’utilizzo ricevi una fattura ogni 30 giorni. Vedi tutte le opzioni di prezzo
Recensioni (28)
I've purchased on Dec 20th the chatbot because of the Instagram integration.
There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work
There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work.
None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist.
I'm not only disappointed by the missing documented feature itself but also by it inefficient support.
If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately.
My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.
Hi Aecio Sarti Art Gallery,
Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect.
To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW.
Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this.
If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it.
UPDATE:
We'd like you let you know that the issue with automatic pause after you manually reply to the chat has now been resolved by our Developers. Thanks for your patience and understanding.
Give it a try and let us know how it goes.
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Hi Nimbus,
Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you.
UPDATE:
We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.
So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.
Hi RM Outpost,
Thanks for your thoughtful review. We’re glad our app is saving you time and helping you deliver useful information to your customers.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Assistenza
Assistenza app fornita da Jotform Inc..
Risorse
Questo sviluppatore non offre assistenza diretta in Italiano.
Sviluppatore
San Francisco, CA, US
Lanciata
16 aprile 2025
Accesso ai dati
Questa app deve accedere ai seguenti dati per funzionare con il tuo negozio. Scopri perché su informativa sulla privacy degli sviluppatori.
Visualizza dati personali:
Clienti, proprietario del negozio
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Clienti
Nome, indirizzo email, numero di telefono, indirizzo fisico, geolocalizzazione, indirizzo IP, browser e sistema operativo
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Proprietario del negozio
Nome, indirizzo email, numero di telefono, indirizzo fisico
Visualizza dati del negozio:
Prodotti, ordini, Negozio online, Pannello di controllo Shopify
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Visualizza prodotti
Prodotti, inserzioni di prodotto, collezioni
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Visualizza ordini
Tutti i dettagli degli ordini degli ultimi 60 giorni, resi
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Pagine del Negozio online, tema
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