Jotform AI Chatbot & Live Chat

Name: Jotform AI Chatbot & Live Chat
Brand: Jotform Inc.
Rating: 4.2 (27 reviews)

요금제: 무료 플랜 사용 가능
평점: 4.2 (27)
개발자: Jotform Inc.

AI chatbot & live chat to improve customer service efficiency and conversion

Provide 24/7 customer support with an AI-powered chatbot, improving efficiency and customer satisfaction. Jotform AI Chatbot & Live Chat automates inquiries, providing instant, accurate responses on orders, shipping, product details, and FAQs. Trained automatically with your store’s data, the chatbot improves its responses based on customer interactions. Test and fine-tune your chatbot before going live for optimal performance. Save time and enhance customer satisfaction by automating support.

AI chatbots provide real-time, personalized assistance on products and policies.
Shopify integration keeps product and order details updated — no coding needed.
Smart automation handles inquiries, guides purchases, and recommends products.
Provide customer support over chat and voice calls with human-like AI responses.
Custom workflows integrate with Google Calendar, Slack, and more for efficiency.

판매자님과 비슷한 스토어에서 인기: 미국 소재

언어

영어, 터키어, 독일어, 프랑스어, 이탈리아어, 스페인어, 그리고 포르투갈어(브라질)

이 앱은 한국어로 번역되지 않았습니다

다음과 호환:

Shopify 관리자
WhatsApp
Messenger
Google Drive
Slack
OneDrive

범주

채팅

실시간 메시지 전달

자동 응답

맞춤 설정

지원 센터

채널

워크플로 자동화

요금제

Starter

무료

5 Chatbots
100 monthly conversations
10,000 monthly sessions
50 minutes phone calls
250 monthly SMS
10M characters of knowledge base

Bronze

$39 /월

또는 연 $408 및 13% 할인

25 Chatbots
1,000 monthly conversations
100,000 monthly sessions
100 minutes phone calls
300 monthly SMS
20M characters of knowledge base

Silver

$49 /월

또는 연 $468 및 20% 할인

50 Chatbots
2,500 monthly conversations
1,000,000 monthly sessions
200 minutes phone call
500 monthly SMS
50M characters of knowledge base

Gold

$129 /월

또는 연 $1,188 및 23% 할인

100 Chatbots
10,000 monthly conversations
2,000,000 monthly sessions
300 minutes phone call
750 monthly SMS
100M characters of knowledge base

모든 비용은 USD(으)로 청구됩니다. 반복 요금 및 사용 기반 요금은 30일마다 청구됩니다. 모든 요금제 옵션 보기

리뷰 (27)

전체 평점

4.2

평점 수준당 개수

평점의 74%가 별 5개입니다
20
평점의 7%가 별 4개입니다
2
평점의 0%가 별 3개입니다
평점의 0%가 별 2개입니다
평점의 19%가 별 1개입니다
5

모든 리뷰

2025년 12월 29일

I've purchased on Dec 20th the chatbot because of the Instagram integration.

There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work

There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work.

None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist.

I'm not only disappointed by the missing documented feature itself but also by it inefficient support.

If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately.

My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.

Aecio Sarti Art Gallery

캐나다

앱 사용 기간 2개월

답글 Jotform Inc.개 2026년 1월 9일

Hi Aecio Sarti Art Gallery,
Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect.
To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW.
Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this.
If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it.

2025년 11월 3일

Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.

Nimbus

오스트레일리아

앱 사용 기간 3개월

답글 Jotform Inc.개 2025년 11월 4일

Hi Nimbus,
Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you.

UPDATE:
We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.

2025년 8월 31일

So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.

RM Outpost

미국

앱 사용 기간 4일

답글 Jotform Inc.개 2025년 9월 1일

Hi RM Outpost,
Thanks for your thoughtful review. We’re glad our app is saving you time and helping you deliver useful information to your customers.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.