Jotform AI Chatbot ‑ Live Chat
- Prijs
-
Gratis abonnement beschikbaar
- Populair bij winkels zoals die van jou
- Gevestigd in de Verenigde Staten
- Beoordeling
- 4,2 (28)
- Ontwikkelaar
- Jotform Inc.
Galerij met uitgelichte afbeeldingen
Jotform AI Chatbot automatiseert klantenondersteuning & klantenservice, verhoogt conversies & verkoop
Deze door AI aangedreven helpdeskoplossingen helpen bedrijven om klantgesprekken automatisch te beheren via chat, FAQ en live interacties. Intelligente agenten reageren direct, lossen problemen op en begeleiden gebruikers in real-time, 24/7. Een ingebouwde ondersteuningswerkruimte brengt live messaging, geautomatiseerde antwoorden en zelfbedieningsantwoorden samen om de werklast te verminderen en reacties te versnellen. Handelaren kunnen snellere, consistentere hulp bieden via een schaalbare communicatie-ervaring met een AI-assistent.
- AI-chatbots bieden real-time, gepersonaliseerde assistentie over producten en beleid.
- Shopify-integratie houdt product- en bestelgegevens up-to-date, geen codering nodig.
- Slimme automatisering behandelt vragen, begeleidt aankopen en beveelt producten aan.
- Bied klantenondersteuning via chat en spraakoproepen met mensachtige AI-antwoorden.
- Uw klanten kunnen met u communiceren via WhatsApp, Instagram en Messenger.
Bevat automatisch vertaalde tekst
- Populair bij winkels zoals die van jou
- Gevestigd in de Verenigde Staten
Talen
Engels, Turks, Duits, Frans, Italiaans, Spaans, en Portugees (Brazilië)
Deze app is niet vertaald in het Nederlands
Werkt met
- Shopify-beheercentrum
- Messenger
- Google Drive
- Slack
- OneDrive
Categorieën
Berichten versturen in real time
Geautomatiseerde antwoorden
Prijs
Starter
Gratis
- 5 Chatbots
- 100 maandelijkse gesprekken
- 10.000 maandelijkse sessies
- 50 minuten telefoongesprekken
- 250 maandelijkse SMS
- 10M karakters van kennisbank
Bronze
$39 /maand
of $408/jaar en bespaar 13%
- 25 Chatbots
- 1.000 maandelijkse gesprekken
- 100.000 maandelijkse sessies
- 100 minuten telefoongesprekken
- 300 maandelijkse SMS
- 20M karakters van kennisbank
Silver
$49 /maand
of $468/jaar en bespaar 20%
- 50 Chatbots
- 2.500 maandelijkse gesprekken
- 1.000.000 maandelijkse sessies
- 200 minuten telefoongesprek
- 500 maandelijkse SMS
- 50M karakters van kennisbank
Gold
$129 /maand
of $1,188/jaar en bespaar 23%
- 100 Chatbots
- 10.000 maandelijkse gesprekken
- 2.000.000 maandelijkse sessies
- 300 minuten telefoongesprek
- 750 maandelijkse SMS
- 100M karakters van kennisbank
Bevat automatisch vertaalde tekst
Alle betalingen worden in USD gefactureerd. Terugkerende en op gebruik gebaseerde kosten worden om de 30 dagen gefactureerd. Alle prijsopties
Recensies (28)
I've purchased on Dec 20th the chatbot because of the Instagram integration.
There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work
There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work.
None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist.
I'm not only disappointed by the missing documented feature itself but also by it inefficient support.
If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately.
My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.
Hi Aecio Sarti Art Gallery,
Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect.
To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW.
Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this.
If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it.
UPDATE:
We'd like you let you know that the issue with automatic pause after you manually reply to the chat has now been resolved by our Developers. Thanks for your patience and understanding.
Give it a try and let us know how it goes.
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Hi Nimbus,
Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you.
UPDATE:
We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.
So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.
Hi RM Outpost,
Thanks for your thoughtful review. We’re glad our app is saving you time and helping you deliver useful information to your customers.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Ondersteuning
App-ondersteuning aangeboden door Jotform Inc..
Hulpbronnen
Deze ontwikkelaar biedt geen directe ondersteuning in het Nederlands.
Ontwikkelaar
San Francisco, CA, US
Geïntroduceerd
16 april 2025
Toegang tot gegevens
Deze app heeft toegang nodig tot de volgende gegevens om goed te kunnen werken in je winkel. Ontdek waarom in het privacybeleid van de ontwikkelaar .
Persoonlijke gegevens bekijken:
Klanten, winkeleigenaar
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Klanten
Naam, e-mailadres, telefoonnummer, fysiek adres, geolocatie, IP-adres, browser en besturingssysteem
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Winkeleigenaar
Naam, e-mailadres, telefoonnummer, fysiek adres
Winkelgegevens bekijken:
Producten, bestellingen, Webshop, Shopify-beheercentrum
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Producten bekijken
Producten, productvermeldingen, collecties
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Bestellingen bekijken
Alle bestelgegevens van de afgelopen 60 dagen, retouren
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Webshop bekijken
Pagina's van webshop, thema
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Shopify-beheercentrum bekijken
Juridisch beleid
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