Jotform AI Chatbot & Live Chat
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Gratisplan tillgänglig
- Populärt i butiker som din
- Baserat i USA
- Betyg
- 4,2 (27)
- Utvecklare
- Jotform Inc.
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AI-chatbot & livechatt för att förbättra kundserviceeffektiviteten och konverteringen
Ge kundsupport dygnet runt med en AI-driven chatbot, vilket förbättrar effektiviteten och kundnöjdheten. Jotform AI Chatbot & Live Chat automatiserar förfrågningar och ger omedelbara, exakta svar om beställningar, frakt, produktdetaljer och vanliga frågor. Chatboten tränas automatiskt med din butiks data och förbättrar sina svar baserat på kundinteraktioner. Testa och finjustera din chatbot innan den går live för optimal prestanda. Spara tid och öka kundnöjdheten genom att automatisera supporten.
- AI-chatbots ger realtids, personligt stöd om produkter och policyer.
- Shopify-integration håller produkt- och beställningsdetaljer uppdaterade — ingen kodning behövs.
- Smart automation hanterar förfrågningar, vägleder köp och rekommenderar produkter.
- Ge kundsupport via chatt och röst samtal med AI-svar som liknar mänskliga.
- Anpassade arbetsflöden integreras med Google Kalender, Slack och mer för effektivitet.
Innehåller automatöversatt text
- Populärt i butiker som din
- Baserat i USA
Språk
engelska, turkiska, tyska, franska, italienska, spanska, och portugisiska (brasiliansk portugisiska)
Denna app finns inte översatt till svenska
Fungerar med
- Shopify-admin
- Messenger
- Google Drive
- Slack
- OneDrive
Kategorier
Meddelanden i realtid
Automatiserade svar
Automatisering av arbetsflödet
Priser
Starter
Gratis
- 5 Chatbots
- 100 månatliga konversationer
- 10 000 månatliga sessioner
- 50 minuter telefonsamtal
- 250 månatliga SMS
- 10M tecken i kunskapsbasen
Bronze
$39 /månad
eller $408/år och spara 13 %
- 25 Chatbots
- 1 000 månatliga konversationer
- 100 000 månatliga sessioner
- 100 minuter telefonsamtal
- 300 månatliga SMS
- 20M tecken i kunskapsbasen
Silver
$49 /månad
eller $468/år och spara 20 %
- 50 Chatbots
- 2 500 månatliga konversationer
- 1 000 000 månatliga sessioner
- 200 minuter telefonsamtal
- 500 månatliga SMS
- 50M tecken i kunskapsbasen
Gold
$129 /månad
eller $1,188/år och spara 23 %
- 100 Chatbots
- 10 000 månatliga konversationer
- 2 000 000 månatliga sessioner
- 300 minuter telefonsamtal
- 750 månatliga SMS
- 100M tecken i kunskapsbasen
Innehåller automatöversatt text
Alla avgifter debiteras i USD. Återkommande och användningsbaserade avgifter faktureras var 30:e dag. Se alla prisalternativ
Recensioner (27)
I've purchased on Dec 20th the chatbot because of the Instagram integration.
There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work
There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work.
None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist.
I'm not only disappointed by the missing documented feature itself but also by it inefficient support.
If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately.
My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.
Hi Aecio Sarti Art Gallery,
Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect.
To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW.
Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this.
If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it.
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Hi Nimbus,
Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you.
UPDATE:
We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.
So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.
Hi RM Outpost,
Thanks for your thoughtful review. We’re glad our app is saving you time and helping you deliver useful information to your customers.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Support
Support på appen tillhandahålls av Jotform Inc..
Kontakta supportenResurser
Den här utvecklaren erbjuder inte direkt support på Svenska.
Utvecklare
San Francisco, CA, US
Lansering
16 april 2025
Dataåtkomst
Appen behöver tillgång till följande data för att kunna fungera med din butik. Läs mer om anledningen till detta i utvecklarens integritetspolicy .
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