Jotform AI Chatbot ‑ Live Chat
- 定价
-
提供免费套餐
- 深受您的同类商店的喜爱
- 位于美国
- 评分
- 4.2 (28)
- 开发人员
- Jotform Inc.
配图图库
Jotform AI Chatbot自动化客户支持和客户服务，提升转化率和销售
这些由AI驱动的帮助台解决方案帮助企业自动管理聊天、常见问题解答和实时互动中的客户对话。智能代理即时响应，解决问题，并实时引导用户，全天候24/7服务。内置支持工作区将实时消息、自动回复和自助服务答案结合在一起，以减少工作量并加快响应速度。商家可以通过AI助手提供更快速、更一致的帮助，体验可扩展的沟通。
- AI聊天机器人提供实时、个性化的产品和政策帮助。
- Shopify集成保持产品和订单详情更新，无需编码。
- 智能自动化处理查询，引导购买，并推荐产品。
- 通过聊天和语音通话提供客户支持，AI响应如真人般。
- 您的客户可以通过WhatsApp、Instagram和Messenger与您沟通。
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
语言
英语， 土耳其语， 德语， 法语， 意大利语， 西班牙语，以及 葡萄牙语（巴西）
这款应用未翻译成简体中文
适配以下产品：
- Shopify 后台
- Messenger
- Google Drive
- Slack
- OneDrive
定价
Starter
免费
- 5个聊天机器人
- 每月100次对话
- 每月10,000次会话
- 50分钟电话通话
- 每月250条短信
- 1,000万字符的知识库
Bronze
$39 /月
或 $408/年（可节省 13%）
- 25个聊天机器人
- 每月1,000次对话
- 每月100,000次会话
- 100分钟电话通话
- 每月300条短信
- 2,000万字符的知识库
Silver
$49 /月
或 $468/年（可节省 20%）
- 50个聊天机器人
- 每月2,500次对话
- 每月1,000,000次会话
- 200分钟电话通话
- 每月500条短信
- 5,000万字符的知识库
Gold
$129 /月
或 $1,188/年（可节省 23%）
- 100个聊天机器人
- 每月10,000次对话
- 每月2,000,000次会话
- 300分钟电话通话
- 每月750条短信
- 1亿字符的知识库
评论 (28)
I've purchased on Dec 20th the chatbot because of the Instagram integration.
There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work
There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work.
None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist.
I'm not only disappointed by the missing documented feature itself but also by it inefficient support.
If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately.
My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.
Hi Aecio Sarti Art Gallery,
Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect.
To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW.
Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this.
If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it.
UPDATE:
We'd like you let you know that the issue with automatic pause after you manually reply to the chat has now been resolved by our Developers. Thanks for your patience and understanding.
Give it a try and let us know how it goes.
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Hi Nimbus,
Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you.
UPDATE:
We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.
So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.
Hi RM Outpost,
Thanks for your thoughtful review. We’re glad our app is saving you time and helping you deliver useful information to your customers.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
支持
应用支持由 Jotform Inc. 提供。
数据访问
这个应用需要获得以下数据的访问权限，才能在您的商店中运行。 如需了解原因，请查阅开发人员的隐私政策 。
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