Jotform AI Chatbot & Live Chat
- 定价
-
提供免费套餐
- 深受您的同类商店的喜爱
- 位于美国
- 评分
- 4.3 (28)
- 开发人员
- Jotform Inc.
配图图库
AI聊天机器人和实时聊天提高客户服务效率和转化率
提供24/7客户支持，通过AI驱动的聊天机器人提高效率和客户满意度。Jotform AI Chatbot & Live Chat自动处理查询，提供关于订单、运输、产品详情和常见问题的即时准确回复。根据您的商店数据自动训练，聊天机器人根据客户互动改进其回复。在上线前测试和微调您的聊天机器人以获得最佳性能。通过自动化支持节省时间并提高客户满意度。
- AI聊天机器人提供实时、个性化的产品和政策帮助。
- Shopify集成保持产品和订单详情更新——无需编码。
- 智能自动化处理查询，引导购买并推荐产品。
- 通过聊天和语音通话提供客户支持，具有类似人类的AI回复。
- 自定义工作流程与Google日历、Slack等集成，提高效率。
包含自动翻译的文本
- 深受您的同类商店的喜爱
- 位于美国
语言
英语， 土耳其语， 德语， 法语， 意大利语， 西班牙语，以及 葡萄牙语（巴西）
这款应用未翻译成简体中文
适配以下产品：
- Shopify 后台
- Messenger
- Google Drive
- Slack
- OneDrive
定价
Starter
免费
- 5个聊天机器人
- 100次月度对话
- 10,000次月度会话
- 50分钟电话通话
- 250条月度短信
- 10M字符知识库
Bronze
$39 /月
或 $408/年（可节省 13%）
- 25个聊天机器人
- 1,000次月度对话
- 100,000次月度会话
- 100分钟电话通话
- 300条月度短信
- 20M字符知识库
Silver
$49 /月
或 $468/年（可节省 20%）
- 50个聊天机器人
- 2,500次月度对话
- 1,000,000次月度会话
- 200分钟电话通话
- 500条月度短信
- 50M字符知识库
Gold
$129 /月
或 $1,188/年（可节省 23%）
- 100个聊天机器人
- 10,000次月度对话
- 2,000,000次月度会话
- 300分钟电话通话
- 750条月度短信
- 100M字符知识库
评论 (28)
I've purchased on Dec 20th the chatbot because of the Instagram integration.
There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work
There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work.
None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist.
I'm not only disappointed by the missing documented feature itself but also by it inefficient support.
If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately.
My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.
Hi Aecio Sarti Art Gallery,
Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect.
To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW.
Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this.
If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it.
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Hi Nimbus,
Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you.
UPDATE:
We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.
So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.
Hi RM Outpost,
Thanks for your thoughtful review. We’re glad our app is saving you time and helping you deliver useful information to your customers.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
支持
应用支持由 Jotform Inc. 提供。
获取支持数据访问
这个应用需要获得以下数据的访问权限，才能在您的商店中运行。 如需了解原因，请查阅开发人员的隐私政策 。
查看个人数据:
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客户
姓名、 电子邮件地址、 电话号码、 实际地址、 地理位置、 IP 地址、 浏览器和操作系统
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店主
姓名、 电子邮件地址、 电话号码、 实际地址
查看商店数据:
产品、 订单、 在线商店、 Shopify 后台
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查看产品
产品， 产品清单, or 产品系列
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查看订单
过去 60 天的所有订单详细信息 or 退货
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