Jotform AI Chatbot ‑ Live Chat

Name: Jotform AI Chatbot ‑ Live Chat
Brand: Jotform Inc.
Rating: 3.9 (35 reviews)

定價: 免費
評分: 3.9 (35)
開發者: Jotform Inc.

安裝

檢視示範商店

Jotform AI Chatbot 能自動化客戶支援和客戶服務，並提升轉換率和銷售額

這些由 AI 驅動的服務台解決方案，能協助企業透過對話、常見問題與即時互動，自動管理顧客對話。智慧客服可全年無休即時回覆、解決問題，並即時引導使用者。內建的支援工作區整合了即時訊息、自動回覆與自助服務解答，能減輕工作量並加快回應速度。商家可透過搭配 AI 助理、可擴充的通訊體驗，提供更快速、更一致的協助。

這些由 AI 驅動的服務台解決方案，能協助企業透過對話、常見問題與即時互動，自動管理顧客對話。智慧客服可全年無休即時回覆、解決問題，並即時引導使用者。內建的支援工作區整合了即時訊息、自動回覆與自助服務解答，能減輕工作量並加快回應速度。商家可透過搭配 AI 助理、可擴充的通訊體驗，提供更快速、更一致的協助。更多

AI 聊天機器人提供關於產品與政策的即時、個人化協助。
與 Shopify 整合可隨時更新產品和訂單詳細資訊，無須撰寫程式碼。
智慧自動化可處理查詢、引導購買並推薦產品。
透過對話和語音通話提供客戶支援，並具備類似真人的 AI 回覆。
您的顧客可以透過 WhatsApp、Instagram 和 Messenger 與您通訊。

含有自動翻譯的文字

顯示原文

廣獲同類商店愛用: 美國商家

語言

英文、土耳其文、德文、法文、義大利文、西班牙文，以及葡萄牙文 (巴西)

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Shopify 管理介面
Canva
Instagram
Messenger
SMS
WhatsApp
Wordpress

類別

聊天

即時傳訊

自動回覆

自訂

服務台

管道

工作流程自動化

評論 (35)

整體評分

3.9

各級評分數量

69% 的評分為 5 顆星
24
9% 的評分為 4 顆星
3
3% 的評分為 3 顆星
1
0% 的評分為 2 顆星
20% 的評分為 1 顆星
7

所有評價

2026年5月20日

I would like to formally express my dissatisfaction with both the chatbot implementation and the level of customer support we have received so far.

The bot is currently performing terribly and is actively harming the customer experience on our website. It repeatedly confuses products, provides incorrect prices, invents false minimum order requirements, and gives customers misleading or completely inaccurate information. Instead of helping users, it creates confusion and damages trust in our business.

What is even more concerning is that despite reporting these issues multiple times, the support team has not provided any effective resolution. The problems continue to occur, and the bot still ignores the information and rules it was supposed to follow.

At this point, the chatbot is introducing serious risks to our sales process and customer communication. We cannot allow customers to receive false pricing, incorrect product details, or fabricated order conditions.

We expect an urgent investigation into:

why the bot is generating false information,
why it fails to follow the provided product and pricing data,
why it keeps confusing products,
and why previous reports have not been properly addressed.

If these issues cannot be resolved quickly, we will be forced to reconsider continuing with this implementation.

We need immediate action and a clear explanation of what is being done to fix the system.

AlkoNaWesele.pl - Wódka na Wesele, Wina, Whisky, Piwa, Napoje Weselne

波蘭

使用應用程式 11個月

Jotform Inc. 已回覆 2026年5月21日

Hi AlkoNaWesele.pl,
Thanks for your review and for letting us know about this. We know this is important, and our Developers are giving it their full attention. We’ll follow up with any news as soon as we have it and keep you updated through your support ticket. We truly appreciate your patience while we get this resolved.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're always here to help.

UPDATE:

Thanks for your patience while we investigated this issue.
Our Developers have reviewed the case and provided a suggested solution in your support ticket that should help resolve the problem. When you have a chance, you can review the latest update in the ticket and let us know the outcome. If you need any further assistance or have additional questions, simply reply to the ticket and we'll be happy to help.
If the suggested solution resolves the issue, we would greatly appreciate it if you would consider updating your review to reflect your experience. Your feedback means a lot to us.

2026年4月16日

You need to add a lazy loader feature, or something similar as it is slowing down my page load speed. After testing in Google Insights, my mobile load speed is 27, and my desktop load speed is 50. And as you may know this is a big factor for Google search results.

Barbecue Parts Depot

美國

使用應用程式 4個月

Jotform Inc. 已回覆 2026年4月17日

Hi Barbecue Parts Depot,
Thanks for sharing your experience. Regarding your feedback on the page loading speed, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/ and share more details. We'll be happy to take a closer look and see how we can help.

UPDATE:
Our development team has implemented performance optimizations to improve the loading speed of Shopify Agents, specifically targeting the concerns you raised about site speed and overall page performance.
Can you try it again and let us know whether these improvements have resolved the issue on your store? If the updates have addressed your concerns, we would be grateful if you would consider updating your review to reflect your latest experience with the app.
If you have any other questions, let us know and we'll be happy to help.

2026年5月20日

Eu gostei muito, ainda estou experimentando mas já me surpreendeu em como é fácil e extremamente eficaz!

Óticas John Vision

巴西

使用應用程式 2天

Jotform Inc. 已回覆 2026年8月18日

Hi Óticas John Vision,
Thanks for your wonderful review. We're glad you're enjoying the app so far and that it's working well for you. We appreciate you sharing your experience.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.