Jotform AI Chatbot & Live Chat

Name: Jotform AI Chatbot & Live Chat
Brand: Jotform Inc.
Rating: 4.3 (28 reviews)

定價: 提供免費方案
評分: 4.3 (28)
開發者: Jotform Inc.

AI chatbot & live chat to improve customer service efficiency and conversion

Provide 24/7 customer support with an AI-powered chatbot, improving efficiency and customer satisfaction. Jotform AI Chatbot & Live Chat automates inquiries, providing instant, accurate responses on orders, shipping, product details, and FAQs. Trained automatically with your store’s data, the chatbot improves its responses based on customer interactions. Test and fine-tune your chatbot before going live for optimal performance. Save time and enhance customer satisfaction by automating support.

AI chatbots provide real-time, personalized assistance on products and policies.
Shopify integration keeps product and order details updated — no coding needed.
Smart automation handles inquiries, guides purchases, and recommends products.
Provide customer support over chat and voice calls with human-like AI responses.
Custom workflows integrate with Google Calendar, Slack, and more for efficiency.

廣獲同類商店愛用: 美國商家

語言

英文、土耳其文、德文、法文、義大利文、西班牙文，以及葡萄牙文 (巴西)

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Shopify 管理介面
WhatsApp
Messenger
Google Drive
Slack
OneDrive

類別

聊天

即時傳訊

自動回覆

自訂

服務台

管道

工作流程自動化

定價

Starter

免費

5 Chatbots
100 monthly conversations
10,000 monthly sessions
50 minutes phone calls
250 monthly SMS
10M characters of knowledge base

Bronze

$39 /月

或每年 $408，可省 13% 的費用

25 Chatbots
1,000 monthly conversations
100,000 monthly sessions
100 minutes phone calls
300 monthly SMS
20M characters of knowledge base

Silver

$49 /月

或每年 $468，可省 20% 的費用

50 Chatbots
2,500 monthly conversations
1,000,000 monthly sessions
200 minutes phone call
500 monthly SMS
50M characters of knowledge base

Gold

$129 /月

或每年 $1,188，可省 23% 的費用

100 Chatbots
10,000 monthly conversations
2,000,000 monthly sessions
300 minutes phone call
750 monthly SMS
100M characters of knowledge base

所有費用均以 USD 計價。定期費用和依使用量計費方案，均以 30 天為週期收費。查看所有定價選項

評論 (28)

整體評分

4.3

各級評分數量

75% 的評分為 5 顆星
21
7% 的評分為 4 顆星
2
0% 的評分為 3 顆星
0% 的評分為 2 顆星
18% 的評分為 1 顆星
5

所有評價

2025年12月29日

I've purchased on Dec 20th the chatbot because of the Instagram integration.

There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work

There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work.

None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist.

I'm not only disappointed by the missing documented feature itself but also by it inefficient support.

If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately.

My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.

Aecio Sarti Art Gallery

加拿大

使用應用程式 2個月

Jotform Inc. 已回覆 2026年1月9日

Hi Aecio Sarti Art Gallery,
Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect.
To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW.
Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this.
If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it.

2025年11月3日

Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.

Nimbus

澳洲

使用應用程式 3個月

Jotform Inc. 已回覆 2025年11月4日

Hi Nimbus,
Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you.

UPDATE:
We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.

2025年8月31日

So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.

RM Outpost

美國

使用應用程式 4天

Jotform Inc. 已回覆 2025年9月1日

Hi RM Outpost,
Thanks for your thoughtful review. We’re glad our app is saving you time and helping you deliver useful information to your customers.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.