Jotform AI Chatbot ‑ Live Chat

Name: Jotform AI Chatbot ‑ Live Chat
Brand: Jotform Inc.
Rating: 4.2 (31 reviews)

定價: 提供免費方案
評分: 4.2 (31)
開發者: Jotform Inc.

安裝

檢視示範商店

Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales

These AI-powered help desk solutions help businesses manage customer conversations automatically across chat, FAQ and live interactions. Intelligent agents respond instantly, resolve issues, and guide users in real time, 24/7. A built-in support workspace brings together live messaging, automated replies, and self-service answers to reduce workload and speed up responses. Merchants can provide faster, more consistent help through a scalable communication experience with an AI assistant.

AI chatbots provide real-time, personalized assistance on products and policies.
Shopify integration keeps product and order details updated no coding needed.
Smart automation handles inquiries, guides purchases, and recommends products.
Provide customer support over chat and voice calls with human-like AI responses.
Your customers can communicate with you via WhatsApp, Instagram, and Messenger.

廣獲同類商店愛用: 美國商家

語言

英文、土耳其文、德文、法文、義大利文、西班牙文，以及葡萄牙文 (巴西)

這項應用程式尚未翻譯成繁體中文

可與以下項目搭配使用

Shopify 管理介面
Canva
Instagram
Messenger
SMS
WhatsApp
Wordpress

類別

聊天

即時傳訊

自動回覆

自訂

服務台

管道

工作流程自動化

定價

Starter

免費

功能

5 Chatbots
100 monthly conversations
10,000 monthly sessions
50 minutes phone calls
250 monthly SMS
10M characters of knowledge base

Bronze

$39 /月

或每年 $408，可省 13% 的費用

功能

25 Chatbots
1,000 monthly conversations
100,000 monthly sessions
100 minutes phone calls
300 monthly SMS
20M characters of knowledge base

Silver

$49 /月

或每年 $468，可省 20% 的費用

功能

50 Chatbots
2,500 monthly conversations
1,000,000 monthly sessions
200 minutes phone call
500 monthly SMS
50M characters of knowledge base

Gold

$129 /月

或每年 $1,188，可省 23% 的費用

功能

100 Chatbots
10,000 monthly conversations
2,000,000 monthly sessions
300 minutes phone call
750 monthly SMS
100M characters of knowledge base

所有費用均以 USD 計價。定期費用和依使用量計費方案，均以 30 天為週期收費。查看所有定價選項

評論 (31)

整體評分

4.2

各級評分數量

71% 的評分為 5 顆星
22
10% 的評分為 4 顆星
3
3% 的評分為 3 顆星
1
0% 的評分為 2 顆星
16% 的評分為 1 顆星
5

所有評價

2026年4月16日

You need to add a lazy loader feature, or something similar as it is slowing down my page load speed. After testing in Google Insights, my mobile load speed is 27, and my desktop load speed is 50. And as you may know this is a big factor for Google search results.

Barbecue Parts Depot

美國

使用應用程式 4個月

Jotform Inc. 已回覆 2026年4月17日

Hi Barbecue Parts Depot,
Thanks for sharing your experience. Regarding your feedback on the page loading speed, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/ and share more details. We'll be happy to take a closer look and see how we can help.

編輯時間：2026年3月2日

I was getting tired of trying Chat ai agents having tested many.

This one actually works amazingly well .

I tested it with many scenarios questions and even got angry with it it to test its response. It learns very well and outshines its competitors .

More importantly it interacts with the customers very well and promotes sales .

AAA

Paul Parker Creative Artist

英國

使用應用程式 2天

Jotform Inc. 已回覆 2026年3月3日

Hi Paul Parker Creative Artist,
Thanks for sharing your wonderful feedback. We're glad to hear that Jotform AI Chatbot app is working well for you and helping with customer interactions and sales.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

2025年12月29日

I've purchased on Dec 20th the chatbot because of the Instagram integration.

There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work

There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work.

None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist.

I'm not only disappointed by the missing documented feature itself but also by it inefficient support.

If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately.

My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.

Aecio Sarti Art Gallery

加拿大

使用應用程式 2個月

Jotform Inc. 已回覆 2026年1月9日

Hi Aecio Sarti Art Gallery,
Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect.
To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW.
Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this.
If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it.

UPDATE:
We'd like you let you know that the issue with automatic pause after you manually reply to the chat has now been resolved by our Developers. Thanks for your patience and understanding.
Give it a try and let us know how it goes.