Jotform AI Chatbot ‑ Live Chat

Jotform AI Chatbot ‑ Live Chat

Pricing
Free
Popular with stores like yours
Based in United States
Rating
3.9 (35)
Developer
Jotform Inc.

Jotform AI Chatbot automates customer support & customer service, boosts conversions & sales

These AI-powered help desk solutions help businesses manage customer conversations automatically across chat, FAQ and live interactions. Intelligent agents respond instantly, resolve issues, and guide users in real time, 24/7. A built-in support workspace brings together live messaging, automated replies, and self-service answers to reduce workload and speed up responses. Merchants can provide faster, more consistent help through a scalable communication experience with an AI assistant.

These AI-powered help desk solutions help businesses manage customer conversations automatically across chat, FAQ and live interactions. Intelligent agents respond instantly, resolve issues, and guide users in real time, 24/7. A built-in support workspace brings together live messaging, automated replies, and self-service answers to reduce workload and speed up responses. Merchants can provide faster, more consistent help through a scalable communication experience with an AI assistant. more
  • AI chatbots provide real-time, personalized assistance on products and policies.
  • Shopify integration keeps product and order details updated no coding needed.
  • Smart automation handles inquiries, guides purchases, and recommends products.
  • Provide customer support over chat and voice calls with human-like AI responses.
  • Your customers can communicate with you via WhatsApp, Instagram, and Messenger.
Popular with stores like yours
Based in United States

Languages

English, Turkish, German, French, Italian, Spanish, and Portuguese (Brazil)

Works with

  • Shopify Admin
  • Canva
  • Instagram
  • Messenger
  • SMS
  • WhatsApp
  • Wordpress

Reviews (35)

Overall rating
3.9
Counts per rating level
  • 69% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 20% of ratings are 1 stars
April 16, 2026

You need to add a lazy loader feature, or something similar as it is slowing down my page load speed. After testing in Google Insights, my mobile load speed is 27, and my desktop load speed is 50. And as you may know this is a big factor for Google search results.

Barbecue Parts Depot
United States
4 months using the app
Jotform Inc. replied April 17, 2026

Hi Barbecue Parts Depot,
Thanks for sharing your experience. Regarding your feedback on the page loading speed, feel free to reach out through our Contact Us page at https://www.jotform.com/contact/ and share more details. We'll be happy to take a closer look and see how we can help.

UPDATE:
Our development team has implemented performance optimizations to improve the loading speed of Shopify Agents, specifically targeting the concerns you raised about site speed and overall page performance.
Can you try it again and let us know whether these improvements have resolved the issue on your store? If the updates have addressed your concerns, we would be grateful if you would consider updating your review to reflect your latest experience with the app.
If you have any other questions, let us know and we'll be happy to help.

May 20, 2026

Eu gostei muito, ainda estou experimentando mas já me surpreendeu em como é fácil e extremamente eficaz!

Óticas John Vision
Brazil
2 days using the app
Jotform Inc. replied August 18, 2026

Hi Óticas John Vision,
Thanks for your wonderful review. We're glad you're enjoying the app so far and that it's working well for you. We appreciate you sharing your experience.
If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.

July 28, 2026

Easy to use.

Nappy King Australia
Australia
About 1 year using the app
Jotform Inc. replied July 29, 2026

Hi Nappy King Australia,
Thanks for your feedback. We're happy to hear you're having a smooth experience with the app.
If you have any questions, feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We're here to help.

Support

App support provided by Jotform Inc..

Developer

Jotform Inc.

San Francisco, CA, US

Launched

April 16, 2025

Data access

This app needs access to the following data to work on your store. Learn why in the developer's privacy policy .

View customer data:

Sensitive data, device and activity data

  • Sensitive data

    Name, email address, phone number

  • Device and activity data

    Geolocation, IP address, browser and operating system

View staff and contributor data:

Store owner

  • Store owner

    Name, email address, phone number, physical address

View store data:

Products, orders, Online Store, Shopify admin

  • View products

    Products, product listings, collections

  • View orders

    All order history for the last 60 days, returns

  • View Online Store

    Online Store pages, theme

  • View Shopify admin

    Legal policies

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